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Gates Nissan
Richmond, KY
1,078 Reviews
At Gates Nissan we offer a complete line of New Nissan models in Lexington , along with used cars, trucks and SUV's by all manufacturers. Our sales staff will help you find that new or used car you have been searching for.
For years, our financial staff has offered expert advice for those seeking a Nissan car loan or lease. Our service doesn't stop there. Our customers can come in and take advantage of our knowledgeable Nissan service technicians, and a fully-stocked inventory of Nissan car parts & accessories.
Gates Nissan of Richmond is the ONLY Central Kentucky Nissan Dealership that was designed and built to Nissan Corporate specifications.
Gates Nissan of Richmond proudly sells and services new and used Nissan cars, trucks & SUV's for ALL of Central Kentucky including Lexington, Danville & Nicholasville!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,078 reviews
July 08, 2019
Great Customer Service I went in knowing exactly what I wanted and Anthony made the process very easy. It was a great experience with great customer services. Absolutely n I went in knowing exactly what I wanted and Anthony made the process very easy. It was a great experience with great customer services. Absolutely no complaints. More
by Very Satisfied
Employees Worked With
Anthony
June 27, 2019
Great Employees Service Always Done Right I have purchased 2 vehicles from Gates, first one in 2012 and last one in 2017 and have always had them serviced at Gates. From the time the bay door I have purchased 2 vehicles from Gates, first one in 2012 and last one in 2017 and have always had them serviced at Gates. From the time the bay doors open, you are treated with professionally and neighborly by the staff. They are friendly, listen to what you say, ask questions trying to pinpoint what may be going on with your car. Their service department hits 110% every time. There is never a go back or do over. It's done right the first time. From 2012 to now, when I go in I see the same people. That says to much as far as the dealership being reputable and treating its employees like family and the employees knowing their jobs inside out. More
by Servicefan
Employees Worked With
Other Employees :
Brian Jones, Service Technician, Pamela Thompson
June 25, 2019
Wonderful people; exceptional service From the time the overhead shop door opens until you are leaving the lot, every person you meet is always friendly and does everything possible to hel From the time the overhead shop door opens until you are leaving the lot, every person you meet is always friendly and does everything possible to help you. Kathy and/or Pamela greet you with a smile and get necessary info from you. Service/repairs are always performed/repaired correctly the first time. Everything is explained to you as far as what was done to your vehicle and also when they performed an inspection of the vehicle any issue that needs addressing in the future. What a lifesaver that is!! Preventive is always better than being stuck on the interstate. So much safer.. And much cheaper. More
by Servicefan
June 25, 2019
Excellent service I've been a customer of Gates for at least 10 years and have purchased two vehicles from them. When you walk into a grocery store or other business I've been a customer of Gates for at least 10 years and have purchased two vehicles from them. When you walk into a grocery store or other business, or in this case Gates Nissan service department, and see the same people there year after year, you know in your heart that, Number 1, the owner treats the employees honestly and fairly, or they would not be there. And, Number 2, you also know that those employees are happy at their job. Number 3, you also know they're knowledgeable about their job and know how to do it. This is what you get at Gates Nissan in their service department. The same happy, knowledgeable folks are there to greet you when you walk in the door and still there when you walk out. You never have to take it back for a re-do. It's serviced and/or repaired correctly the first time. More
by Servicefan
June 24, 2019
Exceptional Service! EXTREMELY SATISFIED!! You are your employee's are always TOP OF THE LINE!! Special thanks to Kathy and Pam!! Always going out of their way to ma EXTREMELY SATISFIED!! You are your employee's are always TOP OF THE LINE!! Special thanks to Kathy and Pam!! Always going out of their way to make sure everything is perfect! I really appreciated the loaner vehicle to drive while mine was getting serviced. Everything was taken care of that I requested on my vehicle. Also, my vehicle was very clean both inside and outside. I was very pleased with everything and for everyone's kindness and professionalism. The BEST DEALERSHIP that I've had the pleasure dealing with. Thank you again for the EXCELLENT SERVICE! More
by Boyd Patrick
June 20, 2019
Amazing people! I highly recommend Gates Nissan! Everyone I came into contact with was extremely nice and professional! The service department kept me informed with e I highly recommend Gates Nissan! Everyone I came into contact with was extremely nice and professional! The service department kept me informed with every step they took on my vehicle. They have an awesome service team! More
by Jenny
June 18, 2019
satisfied Gates Nissan time after time always takes care of our vehicles . The staff is friendly and genuinely cares about the service and the care of our vehic Gates Nissan time after time always takes care of our vehicles . The staff is friendly and genuinely cares about the service and the care of our vehicle. Thanks for doing a good job. More
by Chris Cobb
June 18, 2019
A Good Buying Experience I highly recommend Gates Nissan in Richmond, KY. I dealt with salesman Kyle Baker who had a very professional low pressure approach which I appreciat I highly recommend Gates Nissan in Richmond, KY. I dealt with salesman Kyle Baker who had a very professional low pressure approach which I appreciated. I actually had bought another car at a dealership in Louisville prior to going to Gates. The other dealership, after several days of saying they would get me the car delivered from another lot because they did not have the color and features I wanted on their lot, told me they could not sell me the car for what they quoted and what we had agreed. I dealt with about five different people there. At Gates I only dealt with Kyle and the finance manager. Everyone was nice and straightforward and I left in a car. You can't get any better than Gates Nissan in Richmond. More
by Ferrell
Employees Worked With
Finance Manager, sorry I can't remember the name but he was nice., Kyle Baker
June 14, 2019
They did an outstanding job! The service department did an outstanding job in diagnosing a problem I was having with my 2015 Frontier. There was a noise coming from my front whee The service department did an outstanding job in diagnosing a problem I was having with my 2015 Frontier. There was a noise coming from my front wheels that I thought was the tires. They quickly determined that it was something else and had the parts in and fixed in one day. I highly recommend their service department. They were very friendly and professional. More
by Tim
June 07, 2019
Excellent Service The service department takes the time to build a relationship with their customers. They show integrity and pride in their work. I look forward to see The service department takes the time to build a relationship with their customers. They show integrity and pride in their work. I look forward to seeing their employees when I get you car serviced. More
by Rbking21
