Gates Nissan

Gates Nissan Service - It's Why We Bought Our 2nd Nissan Kathy, Pamela & team are always friendly, fair, professional and efficient. They not only listen to my current needs, but also are sure to remember Kathy, Pamela & team are always friendly, fair, professional and efficient. They not only listen to my current needs, but also are sure to remember things from visit to visit, even remembering we use synthetic oil and like our tires with a few extra pounds. Top notch. More

Informed Decision Was very pleased with the salesman’s knowledge and no-pressure tactics. Buying a vehicle was a very important decision for me and, with Anthony’s help Was very pleased with the salesman’s knowledge and no-pressure tactics. Buying a vehicle was a very important decision for me and, with Anthony’s help, I feel I made an informed decision. More

Wonderful Service Department!! Always very friendly and professional! The service team always keeps me updated and ask before doing any additional work. Will always come here for se Always very friendly and professional! The service team always keeps me updated and ask before doing any additional work. Will always come here for service! More

Exceptional service! I've always received exceptional service at Gates Nissan. The staff are very knowledgeable. They know their business and do a great job. They are very I've always received exceptional service at Gates Nissan. The staff are very knowledgeable. They know their business and do a great job. They are very professional and friendly. I highly recommend them! More

Awesome Experience! I would recommend this dealership to anyone! Our salesperson was absolutely awesome & very knowledgeable! The atmosphere was laid back and comfortabl I would recommend this dealership to anyone! Our salesperson was absolutely awesome & very knowledgeable! The atmosphere was laid back and comfortable! No one here was pushy or trying to get yo to buy a vehicle you didn’t want to buy. My Wife & I was very pleased with everyone we had the pleasure to work with in our buying experience. We absolutely felt as if we were with “friends” here at Gate’s Nissan. If you want a great buying experience! Look no further than Gate’s Nissan of Richmond! You won’t be disappointed!! More

Service on Rogue A great place that I would recommend over and over again great service and great people to explain service details Gates Nissan is the only dealership A great place that I would recommend over and over again great service and great people to explain service details Gates Nissan is the only dealership a person should purchase from More

Excellent Customer Service My husband just had a tire repaired and a wiper replaced (it was raining and his wiper went out, so this was an unexpected fix that we needed right aw My husband just had a tire repaired and a wiper replaced (it was raining and his wiper went out, so this was an unexpected fix that we needed right away). We are new to Richmond, so I told him where the new dealership was. He was so impressed with the customer service and the facilities, he says he is going to call or email how happy he was. My husband rarely, if ever brags about good customer service, in fact he usually complains a LACK of customer service at places.He was impressed with how quickly they took care of him, since he didn't have an appointment, and how friendly they were. Thank you for taking care of my husband (and my child who apparently really enjoyed the play area and snacks :).) And since we both own Nissan's, I'm looking forward to bringing my car in for maintenance (well, as much as anyone can look forward to bringing a car in). More

Great Service We went to Gates for service on our Nissan Rogue. They did an excellent job as always. Staff is extemely friendly and helpful. We will be returning We went to Gates for service on our Nissan Rogue. They did an excellent job as always. Staff is extemely friendly and helpful. We will be returning. More

QUICK AS A WINK When I arrived, almost immediately a service lady came to my vehicle. I told her my name and what I was there for. I had previously made an appt. for When I arrived, almost immediately a service lady came to my vehicle. I told her my name and what I was there for. I had previously made an appt. for 2:00 for an oil change and tire rotation. She instructed me to hop out and go into the waiting area and they would come get me when the job was finished. I asked if they would be through by 4:00 as I had a 5:00 appt. in Danville, She said absolutely. This same nice lady found me in the waiting area awhile later, showed me a filter that needed to be changed and told me about another one. She asked for my permission to do the extra work. I replied yes. It was hardly any time when she notified me to go to the check out desk as my vehicle was ready to go. I looked at my watch and found that it was only 3:00. I was very impressed. Everybody was friendly and efficient. I was very pleased. More

Could not be happier with our Rogue! Gates Nissan is by far the best dealership we have worked with to buy a new car. They worked to get us everything we were looking for and at the best Gates Nissan is by far the best dealership we have worked with to buy a new car. They worked to get us everything we were looking for and at the best price, which is why we traveled past two other dealers to get to them! Everyone was friendly and got us in and out very quickly. If you are looking for another car I urge you to head to Gates! More