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Gates Nissan

Richmond, KY

4.9
1,083 Reviews
At Gates Nissan we offer a complete line of New Nissan models in Lexington , along with used cars, trucks and SUV's by all manufacturers. Our sales staff will help you find that new or used car you have been searching for. For years, our financial staff has offered expert advice for those seeking a Nissan car loan or lease. Our service doesn't stop there. Our customers can come in and take advantage of our knowledgeable Nissan service technicians, and a fully-stocked inventory of Nissan car parts & accessories. Gates Nissan of Richmond is the ONLY Central Kentucky Nissan Dealership that was designed and built to Nissan Corporate specifications. Gates Nissan of Richmond proudly sells and services new and used Nissan cars, trucks & SUV's for ALL of Central Kentucky including Lexington, Danville & Nicholasville!
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4098 Atwood Drive

Richmond, KY

40475

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Showing 1,083 reviews

February 07, 2020

This is our second new car bought at Gates. We have nothing great things to say about the sales and service personnel. This is a wonderful place to shop. More

by JLRawlings
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Statham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight O'neal, sales
Feb 07, 2020 -

Gates Nissan responded

Thank you! We cannot express how much we appreciate your loyalty to Gates Nissan! We hope you enjoy your new Nissan Pathfinder. Thank you for being a part of our family!

February 03, 2020

great dealership very professional and great dealership extra clean sitting area and always gets done with service in a timely matter would recommend Gates Nissan to More

by B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2020 -

Gates Nissan responded

Thank you for taking time to share your experience with us! Your business and kind words are so appreciated!

February 01, 2020

I appreciate the staff at Gates Nissan going out of there way to help. We have purchased multiple vehicles from them. We always received outstanding, professional service!! More

by Jgriffith32
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillon
Feb 07, 2020 -

Gates Nissan responded

Thank you so very much for your continued trust and business with our family at Gates Nissan!

January 29, 2020

Great Experience Dwight O'Neal in sales was very professional and informative. He was very patient and answered all questions throughout the decision making process. More

by K & G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight O'Neal
Jan 29, 2020 -

Gates Nissan responded

Thank you for sharing your purchase experience with Dwight! We are so happy to hear he gave you a great experience. We hope you enjoy your new vehicle.

January 23, 2020

After having my vehicle at a different Nissan dealership for several weeks waiting to talk with the Service Manager about an expensive transmission replacement, I gave up and gave Gates Nissan a blind call More

by connie121
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Tech
Jan 24, 2020 -

Gates Nissan responded

Thank you so much, Connie! We loved reading your review. Your service experience is exactly what we strive for every single day. On behalf of the Gates Nissan family we sincerely appreciate you sharing your awesome experience with the world. Please let us know if there is anything we can do for you in the future.

January 20, 2020

Satellite Service Diagnostic Trip Kathy Smith was an incredibly professional and friendly service manager, who handled my service needs with the upmost customer service experience. She More

by r80mf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2020 -

Gates Nissan responded

Thank you so much for allowing Kathy and our Gates Nissan team the opportunity to serve you! If you need anything, please don't hesitate to let us know!

January 15, 2020

Friendly and professional service in a clean atmosphere in which you are made to feel valued. I would highly recommend their service department to other. More

by Cynthia.johnson
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jan 15, 2020 -

Gates Nissan responded

On behalf of the Gates Nissan Family, we want to say thank you so much for this great review! We are so happy to hear that you had a great service experience. Thank you for choosing Gates Nissan and sharing about your time with us.

January 09, 2020

We have never owned a Nissan. We weren’t even looking for a Nissan after wrecking our SUV. We drove around some other car lots but we were never approached. The salesman (Dwight O’Neil) greeted us and asked More

by The Columbia’s
Recommend Dealer
Yes
Employees Worked With
Scott Witt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight O’Neil and Derry Kiger
Jan 10, 2020 -

Gates Nissan responded

Thank you so much, Donald and Mary! We are so glad you found a vehicle that you loved. And that Dwight, Scott, and Derry were able to provide exceptional service. If you need anything from us in the future please don't hesitate to reach out.

January 05, 2020

Kathy is always very professional and kind. She goes out of her way to make you feel appreciated as a valued customer. Always smiling and makes sure everything is done to your satisfaction. More

by boydpatrick14
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Gates Nissan responded

Thank you for such kind words! Kathy is a huge part of our team and we are so happy to hear that she made your experience great!

January 04, 2020

Super FAST!! I dropped off my vehicle for my routine oil change and it was completed in under 30 minutes. The service Kathy and Pam provided was exceptional. More

by Sparky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jan 10, 2020 -

Gates Nissan responded

Thank you! We are so happy to hear that your service was exceptional!

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