Gates Nissan

After talking with approximately eight dealerships it After talking with approximately eight dealerships it was a truly enjoyable experience negotiating with Scott W. and Gates Nissan. They mean it whe After talking with approximately eight dealerships it was a truly enjoyable experience negotiating with Scott W. and Gates Nissan. They mean it when they say; "We'd like to earn your business" Thanks Gates Nissan! Great deal on a super nice truck! More

Russell Glover is great to work with. We went in expecting to have to deal with pushy salespeople and were pleasantly surprised by his friendly, low-pressure approach. By the time we left with our expecting to have to deal with pushy salespeople and were pleasantly surprised by his friendly, low-pressure approach. By the time we left with our new car, we felt like we had known him for years and my husband was planning to meet him for lunch sometime. He genuinely cares about his customers. When I brought the car in for the first oil change, he met me at the door to make sure everything was going okay. Anytime I hear of someone looking for new car, I tell them to go to Gates Nissan and ask for Russell. More

Scott Witt at Gates Nissan in Richmond, Kentucky knows how to work WITH a customer. I do not have access to a phone during the day. Most car salesman ignore requests that they contact you by your preferre how to work WITH a customer. I do not have access to a phone during the day. Most car salesman ignore requests that they contact you by your preferred method and go straight to dialing your phone. I requested that Scott conduct business by email, and that's what he did. He sent me a personal email, not an automatic response. He worked to get me a good price on the vehicle I wanted. He came in on his day off to do business with me after I had to cancel an earlier appointment. He had the vehicle ready for test drive when I arrived. Overall, Scott Witt knows what customer service should be like and works to make it a reality for his customers. Never had a better experience at a car dealership. More

i stopped bby one day to look at a car i saw in an add. he came right out to me and asked if i needed any assistance. i saw the car liked it but was out of my price range. he took my cell phone number and he came right out to me and asked if i needed any assistance. i saw the car liked it but was out of my price range. he took my cell phone number and called me a few days later right after recieving a 99 nissan altima that was in my price range and did every thing he could to hold the car so i could swing by after work and look at it. when i arrived at the dealership he came right out and pulled the car right away. he let me test drive it and i fell in love with the car. it was just right for me. i was glad he was able to let me be the only one to test drive it. i got the car for what i could afford and was happy to tell many of my friends to go to gates nissan and ask for scott as their sales rep. More

We have always gotten great sales and customer service from Gates. Scott called even on his day off and his follow up was excellent. We got great response and cooperation from the various dealerships so from Gates. Scott called even on his day off and his follow up was excellent. We got great response and cooperation from the various dealerships so that the cars we were interested in were both available to us quickly. Car was delivered to Lexington with paperwork. I recommend Gates to all my friends and family. More

Scott was professional, friendly, and more than willing to answer every question and concern that I had. He made me feel very at ease and comfortable during my decision-making and went far beyond my expect to answer every question and concern that I had. He made me feel very at ease and comfortable during my decision-making and went far beyond my expectations in the degree of customer service he provided. More

Our experience at Gates Nissan surpasses any dealership that we have visited in the past. Scott Witt listened to our needs and wants in a new car and delivered. Every detail of our Maxima was explained thr that we have visited in the past. Scott Witt listened to our needs and wants in a new car and delivered. Every detail of our Maxima was explained throughly.(We were high fiving all the way home. :) The staff was helpful, friendly and courteous. We will definitely recommend the Gates Nissan to all our family and friends who are looking to purchase a vechile. Thank You All! Terry McQueen More

Scott was awesome! He was a great communicator, worked great through email and even better in person. The car was spectacular. We drove from Dayton Ohio to get this deal, because after 6 weeks of shoppi great through email and even better in person. The car was spectacular. We drove from Dayton Ohio to get this deal, because after 6 weeks of shopping for a used Quest, we finally found a dealer that was honest, offers fair price and had a vehicle that was exactly as advertised. We had driven long distance to other dealers only to find the van wasn't as they said it was. Thanks so much, you made my wife extremely happy with the quality of the van. And made me very happy with the low miles, great price, and awesome value you gave for my trade!! More

WE were Scott's first sale and he is really a great guy! We wish him the best of luck with his new career. We think he will be very successful. We wish him the best of luck with his new career. We think he will be very successful. More

I appreciated the fact I was not hassled the moment I arrived in the sales lot. I was given ample time to look around on my own. After I'd driven the vehicle home, I realized I had the wrong one. Mr. Gl arrived in the sales lot. I was given ample time to look around on my own. After I'd driven the vehicle home, I realized I had the wrong one. Mr. Glover was very helpful and remained calm as he corrected this issue. And after I'd left an expensive item in the trunk, Mr. Glover, again, remained calm and professional in rectifying this issue. Your dealership is very fortunate to have Mr. Glover on your staff. More