Gates Nissan

I am pleased with my experience at Gates Nissan in Richmond Kentucky. Scott Witt went above and beyond to help with my purchase. He was very professional. He did a wonderful job explaining all option Richmond Kentucky. Scott Witt went above and beyond to help with my purchase. He was very professional. He did a wonderful job explaining all options. He was exceptional at negotiating the final price. I would highly recommend Scott Witt and Gates Nissan to anyone desiring to purchase a new vehicle. Thanks again for going the extra mile. More

We were really pleased buying our new vehicle at Gates Nissan. As soon as we contacted the dealer via telephone we received an extraordinary customer service from the receptionist. We live in Lexington b Nissan. As soon as we contacted the dealer via telephone we received an extraordinary customer service from the receptionist. We live in Lexington but decided to go to Richmond because we read lots of excellent reviews about this dealer on internet, also because we thought we could compare the vehicle we wanted at the same dealer in two opposite colors; black and white Murano Platinum edition. When I called the first and only time I was looking for Mr. Scott Witt because he had a lot of great reviews on internet. It was early in the morning of a Monday when I called and he was busy but the receptionist, Katie Watkins, suggested me to speak with the Executive Manager, Nick Simmons. I explained to him that I was looking for a black and a white Nissan Murano Platinum they had posted on the web site and asked him if they had them still available there. He confirmed me they were at the dealer and he planned to have them ready at the front door for me to compare them the same day. My wife and I took time off from work to go there that same afternoon, but what a surprise and not a good one when we got there; the white Murano was never there as Mr. Simmons said over the phone. He sincerely apologized for it and assured us that he will have a white one if we wanted to. To be honest, I was disappointed at first because we went from Lexington to Richmond thinking we could see both Murano Platinum at the same time. However, due to the way they all received and treated us that day we decided to buy there. They turned a bad start into a pleasant experience. At the front door Mr. Barry Fisher was the first nice staff, he opened the door and welcomed us with a big smile; Mr. Simmons came immediately to the front door as well, and Mr. Witt came as soon he knew we were at the front door and wasted no time to make us feel comfortable at the dealer, he even offered us something to drink right away, and before we step it the store, we had our bottles of water. He also apologized over and over because they didn’t have the white one. Again, because of this welcoming, that disappointment feeling disappeared from my mind. The idea of comparing the two vehicles was not longer an issue and it was not necessary to bring a white vehicle; we loved the black one and made the deal on it. Our sales person was Mr. Scott Witt, with whom we spent a pleasant time during the whole purchase’s process. He was really knowledgeable and explained every question we had. He was very patient and made sure we had every question answered. The overall experience at Gates Nissan on Richmond was fantastic! Everyone was very kind, helpful and friendly. We felt no pressure at all; we liked this. The experience was beyond our expectations. We had spent at least a month going to different dealers for more than three times to each one at least but at Gates; we went only once and left with our vehicle the same day. Excellent job team Gates! Note: I did not scored 5 on price because the interest rates on the loan are well over the market. I still don't fill good about it. Our credit scores are excellent; they are well over 800, but still they gave us an APR of 4.49%. I accepted a small loan that I plan to pay off as soon as I receive my first statement. More

This was our first time buying a brand new car and we had contacted many other Nissan dealers along with Gates and Gates just seemed to have the more friendly salesman that didn't try to fill you full of cra contacted many other Nissan dealers along with Gates and Gates just seemed to have the more friendly salesman that didn't try to fill you full of crap and had the best selection for what particular car we wanted. We had an awesome experience and woud recommend them to anyone wanting to buy a new Nissan. Thanks again for the great experience and hospitality. More

Gary and Ali worked very hard to get us into the car we really wanted. They even stayed late in order to wash the car and show us all the features. really wanted. They even stayed late in order to wash the car and show us all the features. More

This dealership was very easy to work with, answered any questions I had with ease, was willing to find specifically what I was looking for, and allowed us to take our time. questions I had with ease, was willing to find specifically what I was looking for, and allowed us to take our time. More

Scott was very friendly and answered all my questions. I would defintely recommend my family and friends to Gates Nissan and to work with Scott. would defintely recommend my family and friends to Gates Nissan and to work with Scott. More

I had an overall great experiance working with Scott Witt. He was not pushy at all and that makes a huge difference when buying a car. Most buyers hate the dealing with high pressure sales so Scott wa Witt. He was not pushy at all and that makes a huge difference when buying a car. Most buyers hate the dealing with high pressure sales so Scott was quite a suprise. He was very helpful even before I came in to look at a car. This was the easiest vehicle transaction I have ever experianced before. Thanks Scott! More

This was my 4th purchase with a Gates Dealership and was a positive experience as always. Gates Nissan had the lowest advertised prices in the state. Scott Witt is an excellent salesman to deal with and d a positive experience as always. Gates Nissan had the lowest advertised prices in the state. Scott Witt is an excellent salesman to deal with and does everything he can to make sure the customer is happy before closing the deal. Curtis Reams in Finance is also a pleasure to deal with. When I get ready for a new vehicle, Gates Nissan will be my first choice. More

Everyone at Gates Nissan Richmond treated me and my husband like royalty. They were friendly, cooperative and overall wonderful to deal with. I would definitely recommend this dealership to anyone. husband like royalty. They were friendly, cooperative and overall wonderful to deal with. I would definitely recommend this dealership to anyone. there were other individuals that we spoke with that were equally as cordial. More

I was totally impressed with all of the great customer service that I received at Gates Nissan..from the time I drove onto the lot, went on a test drive of the vehicle I purchased to sales and financials, service that I received at Gates Nissan..from the time I drove onto the lot, went on a test drive of the vehicle I purchased to sales and financials, everyone in your establishment treated me with respect, kindness and friendliness. I am most appreciative of the whole experience. I will and have already recommended to friends of mine that if they are in the market for a new vehicle they should come visit Gates Nissan. And I will say that if all your sales associates are as friendly and thorough as my sales associate(Scott Witt) was then you have a very good team. Thankyou so much. I REALLY LOVE MY CAR.... Thankyou, Malinda More