Gates Hyundai

A great experience overall. The representative explained all of the cars features. He even went so far as to point out a rebate opportunity with which I was unfamilair. all of the cars features. He even went so far as to point out a rebate opportunity with which I was unfamilair. More

I was pleased with everything and everyone! Friendly, helpful,I can't say enough about my experience with Gates & Bryan. Love being able to have my car washed when ever I want! I love my Sonata!!! I wil helpful,I can't say enough about my experience with Gates & Bryan. Love being able to have my car washed when ever I want! I love my Sonata!!! I will definitely reccomend Gates Hyundai to everyone. Becky Slusher found fraud on our app she knew what she was doing and was very helpful! we are still fighting this issue! Thanks, Karen Young More

The dealership went out of it's way to locate my car from another dealer and the customer service was first class. I would recommend this dealer in the future. another dealer and the customer service was first class. I would recommend this dealer in the future. More

I would recommend this dealership because when I purchased a car from them I felt good about the whole process. From the initial callback from Brian McMahan thru the financing with Jamie Reynolds to purchased a car from them I felt good about the whole process. From the initial callback from Brian McMahan thru the financing with Jamie Reynolds to putting the final contract together with Mike Wallace I felt comfortable and assured both myself and Gates Hyundai were working in the same direction. That was buying a car from them and leaving the dealership with a good feeling.I hope you have the same experience . More

I had been looking for a new car for a few months. I was not sure which make or model I wanted so I had looked at many different ones. My daughter and I stopped by Gates Hyundai late one afternoon just to not sure which make or model I wanted so I had looked at many different ones. My daughter and I stopped by Gates Hyundai late one afternoon just to look around. Dennis Ford came outside, introduced himself and was very helpful. He was always very patient with me, whether in person or on the phone. Two weeks and numerous phone calls later, I am now the very satisified owner of a new Sonata. Thanks Dennis for everything you did in helping my family acquire our new car. We will definitely be back to Gates Hyundai in the future. More

You made me feel comfortable. I was not pressured. Dennis always explained things to my satisfaction. He found out what I wanted and soon had that exact car ready for me to drive home. Dennis always explained things to my satisfaction. He found out what I wanted and soon had that exact car ready for me to drive home. More

After we had leased a new Sonata and gone home we realized we had questions on the lease. I called Dennis and voiced our concerns he set up a meeting with Jamie and Becky. EVery one of our concerns w realized we had questions on the lease. I called Dennis and voiced our concerns he set up a meeting with Jamie and Becky. EVery one of our concerns were discussed and resolved to our satisfaction. We are very pleased with our relationship with Gates and the Gates family.Keep up the good work. sincerley Mike and Billie Herron More

From the moment i walked on the lot i was treated with the utmost courtesy and respect...I was never fed a sales pitch..and i've had many...i knew what i wanted and after talking with Rick Floyd i knew i the utmost courtesy and respect...I was never fed a sales pitch..and i've had many...i knew what i wanted and after talking with Rick Floyd i knew i had found it at Gates Hyundai of Richmond!! Rick never tried to talk me in to or out of anything..he answered all my questions truthfully and without hesitation..he even quoted me an on the road price when i asked, which was what i wanted!!! None of the other dealerships i had visited did that! How refreshing!!! My overall experience was excellent and I give Rick Floyd and Gates Hyundai of Richmond a 10!! A truly satisfied customer!!! More

I can not say enough good things about my car buying experience at Gates Hyundia of Richmond. I first contacted them on line and got an immediate response from Dennis Ford. That was the first gold sta experience at Gates Hyundia of Richmond. I first contacted them on line and got an immediate response from Dennis Ford. That was the first gold star they received, as far as I was concerned. As a single woman it was so nice not to be blown off. I contacted other dealers and received little or no responses to phone calls or e-mails. As our conversations continued on line and by phone, all my questions were answered and Dennis didn't seem to be in a hurry or in anyway treat me other than a valued customer. What a pleasue that was. When I finally went to visit the showroom and acutally look at the new 2013 Sonata that I was interestsed in acquiring, I was met in the parking lot by a friendly gentleman,who directed me to another friendly person, Dennis Ford. The whole process of turning my trade-in and processing my new car was handled efficiently and pleasantly. Best of all NO surprises,What I was quoted was the deal, or should I say THE REAL DEAL. Thanks goes to all who worked to get me out and to my appointment back in Louisville. Ruth Warner More

We were thrilled with every aspect of our sales experience, so much so that we did two car deals in 7 days. The staff waa excellent before, during, and after the sale. We will definitely be back, a experience, so much so that we did two car deals in 7 days. The staff waa excellent before, during, and after the sale. We will definitely be back, and send anyone we can there as well! More