Gates Hyundai

To sum up my experience at Gates Hyundai in one word: Excellent. From the time I first contacted them through the website to the prompt return call following up on my internet inquiry, to the final sale, Excellent. From the time I first contacted them through the website to the prompt return call following up on my internet inquiry, to the final sale, I must say that the level of service and courtesy provided by the Gates staff exceeded my wildest expectations. Brian McMahan was very helpful in all aspects of the sale. He was not just trying to sell me a car. I felt that we began a new friendship and that he has truly mastered the art of making people feel comfortable, since car buying is an extremely stressful process... I will definitely reccommend Gates to anyone I can talk to, as I feel that the level of professionslism and courtesy are unparallelled in the industry. Thanks guys! More

Our experience at Gates Hyundai was great. Mike Vescio was friendly, thoughtful and courteous to us. He was professional yet down to earth and he treated us with respect and answered our questions and add was friendly, thoughtful and courteous to us. He was professional yet down to earth and he treated us with respect and answered our questions and addressed our concerns truthfully. I would recommend this dealership and the salesman, Mike Vescio and would not hesitate to purchase another vehicle from Mike Vescio. Sincerely, Denise Reed More

Mike Vescio was very pleasant and helpful. I first talked to him on the telephone and he answered my questions and when I went in to the dealership, he was VERY helpful. I will recommend him and this talked to him on the telephone and he answered my questions and when I went in to the dealership, he was VERY helpful. I will recommend him and this dealership to my friends who may need a vehicle. More

7/17/2012 I recently went car shopping with my wife 7/17/2012 I recently went car shopping with my wife after her car was totaled in an accident. After test driving a Sonata, we were comf 7/17/2012 I recently went car shopping with my wife after her car was totaled in an accident. After test driving a Sonata, we were comfortable buying if the price was right. In the interim, my wife found a different Sonata that she liked better because of the color, so we made an offer (conditional upon some scratches getting fixed) on that one instead. Stupidly, we never test drove the actual car we purchased. There's no good excuse, but it had been an incredibly long day, we had driven from lexington, had a baby sitter, and it was closing time. On the way home, my wife heard A LOT of road noise as speed increased. At first, I wasn't worried figuring we were protected by lemon laws and the 3 day cooling off period, but after some research online, realized we were basically at the dealerships mercy. My wife called the next morning, after a sleepless night, and she was told "don't worry, we'll take care of it, whatever it is." Reassuring, but actions speak louder than words. Gates Hyundai picked up our car later that evening and left us with a loaner that was basically brand new. It turned out to be a problem with the tires and they needed to be replaced. Gates Hyundai put on four new tires, had a body shop take care of the scratches identified at purchase, and delivered it back to our door good as new. Gates Hyundai had no legal obligation to replace the tires at no cost to us, but they did....more importantly they showed my wife and I that they really care about our satisfaction. We will certainly give Gates Hyundai our business again in the future and would recommend them to any friend looking to buy a car. More

Thanks for taking such good care of us Brian. No pressure, no fast talk...just friendly, patient and honest. We will spread the word about this dealership and our positive experience! pressure, no fast talk...just friendly, patient and honest. We will spread the word about this dealership and our positive experience! More

We worked with Dennis Ford on the purchase of a new car. We found Dennis to be very professional and knowledgeable about his products. He walked us through all of the new features and took his time explain We found Dennis to be very professional and knowledgeable about his products. He walked us through all of the new features and took his time explaining each and was open to all of our questions. Dennis was very responsive in the purchasing process and answered my emails quickly and thoroughly. It was truly an easy and nice experience in our first purchase from Gates Hyundai. More

We found Gates to be a very friendly place to buy a car. Dennis was so kind to respond to my e-mails and give me information that I had requested before we came to test drive the new car I was looking for. Dennis was so kind to respond to my e-mails and give me information that I had requested before we came to test drive the new car I was looking for. He took so much time explaining all the answers my husand and I had regarding the car we were interested in without pressuring us. I am very pleased with my new Hyundai Sonata and would definately recommend friends/family to purchase from Gates. More

Within a couple of minutes after I put in my contact info for a new car, Brian called me to set up and appt time to come and visit with the dealership. He met me at the front door and introduced himself, we for a new car, Brian called me to set up and appt time to come and visit with the dealership. He met me at the front door and introduced himself, we took the Santa Fe for a test drive and everything went smoothly from that point on until we finished with me driving off the lot. He is a personable young man and I never felt like he was pressuring me to buy the car. He was tolerant of my needs in regards to payment, etc.. Even though he was taking care of other customers at the same time as he was working with me, he always kept in touch with me and informed of where we were in the process. I was very pleased with the entire experience. This is the 7th new car I've leased from three different dealerships and I must say the most efficient sales person I've dealt with. Thanks, Brian for the smooth transition from old car to new car...I appreciate your help. Diane Williams More

My husband and I were looking for a newer used car and searched dealerships in Lexington quite extensively. Decided to take a drive to Richmond and see what was available. The salesperson that greeted searched dealerships in Lexington quite extensively. Decided to take a drive to Richmond and see what was available. The salesperson that greeted us was Drew Harvey and he was very professional and no pressure. We test drove a Santa Fe Hyundai and decided that evening that the car and price were the best we had found anywhere. Drew was so nice to work with and the sales manager, Mike, very helpful and pleasant too. We would definitely recommend Gates Hyundai to any of our friends/family. Sam/Naomi More

Dennis provided excellent service. He greeted us cheerfully. He listened well to what we were looking for, and took us to see just the cars we wanted, and helped us weigh the pros and cons of each c cheerfully. He listened well to what we were looking for, and took us to see just the cars we wanted, and helped us weigh the pros and cons of each car we looked at. We never felt pressured, and he answered all of our questions, and walked us through the entire process with grace and a smile. More