Gates Hyundai

Everything was GREAT!!! Everyone we dealt with was friendly & knowledgable. I will be back when I need another car! Telling my friends to go there too!! friendly & knowledgable. I will be back when I need another car! Telling my friends to go there too!! More

Our experience at Gates Hyundai was GREAT! We test drove SEVERAL cars on the lot and Buddy gave us his complete and undivided attention. We appreciated the friendly,efficient and professional treatment we SEVERAL cars on the lot and Buddy gave us his complete and undivided attention. We appreciated the friendly,efficient and professional treatment we received from the beginning to the end of our car buying experience. More

Excellent and honest service. A smooth transaction like I experienced is certainly worth the drive from Louisville to Richmond! Will certainly do again once I am ready for another vehicle. I experienced is certainly worth the drive from Louisville to Richmond! Will certainly do again once I am ready for another vehicle. More

We came into the dealership we were not looking to buy. We have not bought from a dealership in over 20 years. Our vehicles have all come from Ebay LOL. We met Brian online looking at the cars and he said We have not bought from a dealership in over 20 years. Our vehicles have all come from Ebay LOL. We met Brian online looking at the cars and he said he had just what we were looking for. We did not like how far away it was but thought if the deal could be made we would work to try and make it happen. They came to our price and got us in and out in a very good amount of time. We also got a much better interest rate than we were thinking and were promised service after the sale. Hopefully that will pan out and we will be a loyal customer if the customer service stands the test of time. Would highly recommend this dealership for professional, quick service and they actually listen to the customer. Great job all the way around....hopefully it continues into the servicing of us after the sale...:) More

this was by far the best car buying experience i have ever experienced! our salesperson, adam atherton, was incredible to work with. usually, i do not complete surveys, but he deserves the positive feedb ever experienced! our salesperson, adam atherton, was incredible to work with. usually, i do not complete surveys, but he deserves the positive feedback. he was very professional, competent, personable, timely and did not push or force buying onto us. he is exactly what a salesperson should be like. in fact, i hope he is in a position to train other salespeople so that it doesn't give the profession a bad stereotype! also, jaime reynolds was very professional. they worked with our budget and got us an incredible deal. very impressive. i will be referring all of my friends and family to adam atherton. More

I went to glen hyuandi of lexington first... They were so rude to me that i left crying! In addition my sales representitive would not tell me information that i was askIng for. I ended up at gates hyuandi rude to me that i left crying! In addition my sales representitive would not tell me information that i was askIng for. I ended up at gates hyuandi of richmond because i was hoping that i could find someone that was helpfull and friendly. Not only was Adam Atherton friendly the entire staff was warm, welcoming, and helpfull. They were very patient with me as i tried to find out the best option for me and my specific situation. Adam was never pushy, rude, or condescending. (all things i experienced at glen hyuandi.) i had no idea that car buying could be so easy! He was so friendly that i felt like i walked away w a new car and a new friend! Go to gates hyuandi if you want the best car buying experience! More

What a great experience! My wife and I were not looking forward to buying a car based upon past experiences with other dealerships and boy were we surprised. Adam was the absolute best salesmen we've ever forward to buying a car based upon past experiences with other dealerships and boy were we surprised. Adam was the absolute best salesmen we've ever dealt with, not pushy or over bearing at all. He came across like a good friend you hadn't seen in a long time. The finance guys Stewart and Curtis were extremely honest, direct and helpful... No smoke and mirrors! I would recommend anyone looking for a new or used car to ask for these guys personally. More

Brian did not waste my time. He made my deal work for me. He is very down to earth & friendly. I recommend him to anyone I know looking for vehicle. me. He is very down to earth & friendly. I recommend him to anyone I know looking for vehicle. More

Mr. Ford made this transaction possibly one of the easiest, most hassle free transactions I've endured in buying a car. He listened to me when I told him what I could afford, didn't try to put me in easiest, most hassle free transactions I've endured in buying a car. He listened to me when I told him what I could afford, didn't try to put me in a payment or a car that wouldn't suit and treated me the whole while with courtesy and respect. He made the car buying process as much of a pleasure as I think it really can be. I would highly recommend him and Gates Hyundai for anyone's car buying experience. More

This was the first time I was committed to managing most of my purchase on-line/via e-mail. Dennis Ford did a fantastic job of honoring that wish, keeping in thouch and making sure I got exactly what I was of my purchase on-line/via e-mail. Dennis Ford did a fantastic job of honoring that wish, keeping in thouch and making sure I got exactly what I was looking for at a price that fit comfortably in my budget. When I got to the dealership, everything was exactly as we had discussed via e-mail -- no last minute "surprises" and the paperwork took longer than it took to finalize my purchase. It was as good a car buying experience as I possibly could have hoped for. I highly recommend working with Dennis and with Gates Hyundai. More