Gates Hyundai

I just purchased a new Hyundai Sonata from Gates Hyundai in Richmond, Ky. When I entered the dealership I was treated with upmost courtesy. Mike and Stewart are the best. If you want a great deal these are in Richmond, Ky. When I entered the dealership I was treated with upmost courtesy. Mike and Stewart are the best. If you want a great deal these are the guys to talk to. I am very pleased with my new car. Ernest Farmer More

Not pushy but very friendly. Gave us space to discuss our options but very helpful and answered all questions. We felt we were treated with respect and honesty. our options but very helpful and answered all questions. We felt we were treated with respect and honesty. More

Great customer service before, during, and after the sale. Brian McMahan continues to deliver great customer service well after the sale. Matt Gray and his service team are true professionals. Thank you sale. Brian McMahan continues to deliver great customer service well after the sale. Matt Gray and his service team are true professionals. Thank you Gates Hyundai for a wonderful buying experience. More

Matt does a great job of taking care of my car. I am confident the service is done correctly. The waiting area is bright and clean. Jamie gave me a clear description of the extended warranty process. confident the service is done correctly. The waiting area is bright and clean. Jamie gave me a clear description of the extended warranty process. I can now make an intelligent decision. More

The best auto purchase I have ever had, by far--and I have bought at least a dozen cars in my life. One offer, a very fair counteroffer and one trip to the dealer. That was it. The salesman wa have bought at least a dozen cars in my life. One offer, a very fair counteroffer and one trip to the dealer. That was it. The salesman was knowledgeable about the car and replied to my e-mails and texts promptly. He was never pushy. He treated me like a serious customer from the start, even though most of our communications were by e-mail and text and I live 2 hours from the dealership. The dealer experience was flawless. I had been working very long hours at work, and had decided if there was a single hitch, I'd just put it off for a couple months when work would be less busy. There wasn't. I was in and out of there in an hour and a half, which included a trade-in. The salesman offered a test drive and gave a quick, but thorough, review of the car after the purchase. He would have gone into much more depth about the vehicle if I wanted that, but I was ready to get home. In my past experiences, the finance guys are typically the shadiest, but not the one I dealt with at Gates. He was matter of fact about Gap, and the extended warranty. He was efficient and not pushy. None of the "DO YOU KNOW HOW MUCH A COMPUTER MODULE WILL COST TO REPLACE ON THIS CAR?!!?!" or "WERE LOSING MONEY ON THIS CAR AS IT IS!!!" that I had to suffer with when I purchased my last car at the Toyota dealership in Frankfort. The salesman and I had agreed on a bottom line number, and the finance guy kept to that. There was a slight APR increase (1.9% Hyundai to 2.03% credit union), but it wasn't enough for me to sweat it. The finance guy explained something about fees and APR, but I decided the overall deal was fair enough. In the past, I've put off buying a new car for months because I was dreading having to deal with the haggling and hucksterism. My last purchase, at Toyota in Frankfort, was the worst ever. So even though my in-laws had bragged about Gates, I was skeptical that I'd be driving home in a new car that night. I'm no longer skeptical. Honest, fair, efficient with no drama. In summary, Gates treated me fairly, honestly, and like an adult, and I appreciate them. More

matt and amber went out of there way to make me feel comfortable, and the upmost priority. I would recomend this dealership to anyone because they are professional and treat me with respect every time comfortable, and the upmost priority. I would recomend this dealership to anyone because they are professional and treat me with respect every time I visit. More

Had a great, no BS experience. Brian did a great job in showing me all the options that would best fit with what I was looking for. Walked away with a great deal on a great vehicle. I would highly recommen showing me all the options that would best fit with what I was looking for. Walked away with a great deal on a great vehicle. I would highly recommend this dealership and especially Brain if you are looking for a new or used car. More

Wonderful experience! I bought a 2013 Tucson & I love it. If it wasn't for the deal I made with this dealership, I wouldn't be driving one. They have great prices and excellent customer service. it. If it wasn't for the deal I made with this dealership, I wouldn't be driving one. They have great prices and excellent customer service. More

Matt Gray and Hyundai are the best!!! They always take care of me and my vehicle in the most professional way and yet they are still very personable every time! Great job guys!!! care of me and my vehicle in the most professional way and yet they are still very personable every time! Great job guys!!! More

Bought a 2010 Ford Fusion from Gates. Byran was super to work with. After a couple of weeks had a problem with check engine light. Matt Gray checked it out, but determined best for a Ford dealer to work o work with. After a couple of weeks had a problem with check engine light. Matt Gray checked it out, but determined best for a Ford dealer to work on it. Had it fixed at no cost to me. Great over all service, friendly, not pushy. Easy experience. They stand by their sales. More