Gates Hyundai

The customer service is unmatched in this area. We live in Lexington KY and we decided to buy from Gates in Richmond not only because of their customer service but so far....they have stood behind everythi in Lexington KY and we decided to buy from Gates in Richmond not only because of their customer service but so far....they have stood behind everything they have said they would do. The valet service for service is priceless for our family. We would recommend Gates to anyone needing to buy or have a car serviced. Thank you for doing what you say you will do....its refreshing and appreciated. More

My experience with Gates was incredible. Brian met me in the lot and really took his time in determining exactly which vehicle fit my needs. He stayed late and went above and beyond in service to make sure the lot and really took his time in determining exactly which vehicle fit my needs. He stayed late and went above and beyond in service to make sure I was satisfied with my purchase. I would most definitely recommend Gates to all of my friends and family. The price of the vehicle was exactly in my range and Brian worked to make sure I understood the price and financing clearly before making a decision. Gates also offers one of the better websites out there, clearly listing their prices and sticking to them. This is the 2nd Hyundai in our family purchased from Gates, and both times we were very satisfied. More

Gates Hyundai has it all!! Great customer service before, during, and after the sale. Brian McMahan has great sales skills and really took the time to find the perfect car for my needs. Jamie made the paperw during, and after the sale. Brian McMahan has great sales skills and really took the time to find the perfect car for my needs. Jamie made the paperwork clear and easy to understand. Matt Gray and his team provide excellent maintenance to see that your car is well taken care of. Visit Gates Hyundai if you want to be treated the right way!! More

Stewart Haddix is one of the rudest sales persons ever in my history of car buying. He has a superior attitude and treats customers awful. First time I complained about the mileage reading on vehicle becau my history of car buying. He has a superior attitude and treats customers awful. First time I complained about the mileage reading on vehicle because they had it delivered, and on the paperwork they put 2 different mileages down. He refused to listen to anything I had to say, then he kicked me out of the showroom. I would never buy or recommend anyone to EVER go to Gates Hyundai of Richmond. If you live in the area and want a Hyundai Please for your sake go someplace else. Hope you will have better judgement than I did. More

I have had a great experience with Gates Hyundia! I have I have had a great experience with Gates Hyundia! I have purchased two vehicles at Gates and have been completely satisified. Matt Gray is great to I have had a great experience with Gates Hyundia! I have purchased two vehicles at Gates and have been completely satisified. Matt Gray is great to work with. He makes sure I am taken care of and I greatly appreciate that!!! I will definitely recommend gates Hyundia to all of my friends and co workers. More

Best car buying experience I've ever had. Just plain and simple no hassle car buying. Everyone I dealt with was very friendly and willing to do whatever it took to get me into the car I wanted. I would and simple no hassle car buying. Everyone I dealt with was very friendly and willing to do whatever it took to get me into the car I wanted. I would definitely buy from them again and I've been recommending them to friends and family. Had a small issue and needed to have the car serviced and those guys are excellent as well!! More

I had been looking for a new car and was driving through the lot looking at cars when Cole approached me. He was very friendly and we spoke for a few minutes and I told him what I was looking for, and the s the lot looking at cars when Cole approached me. He was very friendly and we spoke for a few minutes and I told him what I was looking for, and the specifics. He called the next day and we test drove a few cars and we found the perfect fit for me. I came back and Cole was off and I dealt with Mark. Both of them made my experience very easy since I feel on my previous car I was snookered. So I was extremely nervous about my interaction with dealers. These two were great. They made me feel comfortable and respected me. Thanks so much for everything! More

I had a great experience purchasing the car that I wanted Brian was very helpful and I will certainly shop here in the future. And, of course, I love my new Hyundai!! Brian was very helpful and I will certainly shop here in the future. And, of course, I love my new Hyundai!! More

I drove all the way from Louisville , ky an that was by far the best cust service I have ever had, an I have been in the retail business for 20yrs, I would recommend Hyundai of Richmond to any of my friend far the best cust service I have ever had, an I have been in the retail business for 20yrs, I would recommend Hyundai of Richmond to any of my friends an family . More

The staff was helpful and friendly. The facility was clean. The service was quick and thorough. It was easy to schedule the service and I'll come back again. clean. The service was quick and thorough. It was easy to schedule the service and I'll come back again. More