Gates Hyundai
Richmond, KY
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Car runs great but had bad tires at purchase. I purchased a 2015 Toyota Corolla LE in March and the vehicle runs perfectly so no complaints there. However I began to notice a decent pull to the le I purchased a 2015 Toyota Corolla LE in March and the vehicle runs perfectly so no complaints there. However I began to notice a decent pull to the left when letting go of the wheel. I had the alignment checked and there were no issues there. A cross-rotation revealed a bad tire after a road test, so I planned to get a new set asap. Recently while driving on the interstate, another tire blew out on me and I know that I did not hit anything. Almost $330 later, I now have a fresh set of tires, but I feel that Gates Hyundai should have replaced them at no cost even if tires are not covered under warranty. Who sells a vehicle with two bad tires? Steve Revell is a great salesperson and I do not blame him for anything, but I will probably look elsewhere on my next purchase. More
Survey Review . Wish you made a pick up comparable to the Toyota Tacoma.Have always had excellent results and experiences with Hyundai products. Will continue to ut . Wish you made a pick up comparable to the Toyota Tacoma.Have always had excellent results and experiences with Hyundai products. Will continue to utilize Hyundai vehicles in the future. More
Totally satisfied Employees are very friendly I would recommend >Zach Bowman was my salesperson was very knowledgable has called and ask how was the car doing and if I Employees are very friendly I would recommend >Zach Bowman was my salesperson was very knowledgable has called and ask how was the car doing and if I ever had a problem to just let him know he was there to serve the customer if I had a question about the Bluetooth or anything don't hesitate thanks again More
From Lexington A super dealership. No pressure was applied. Very kind, knowledgeable, and patient people who work there. A great deal on my car. Loved the test drive A super dealership. No pressure was applied. Very kind, knowledgeable, and patient people who work there. A great deal on my car. Loved the test drive and that sold the deal. Oh,yes it had a full tank of gas. More
My second love As the mother of an amazing nine year old daughter, I would like to say that this new car is definitely my second love. In being very direct in what I As the mother of an amazing nine year old daughter, I would like to say that this new car is definitely my second love. In being very direct in what I was looking for, Mike was so great at making that happen quickly and without any paperwork headaches. Great staff in every department I dealt with and am looking forward to meeting the service staff in June. Although, the dealership is an hour drive for me, I may consider service at this location as well. Once again, so in love with my new baby Ellie, the Elantra! More
Car prchase I contacted Gates on the internet, they gave he an accurate quote, no games, I asked to be emailed and not calked, Buddy emailed me and did as I had a I contacted Gates on the internet, they gave he an accurate quote, no games, I asked to be emailed and not calked, Buddy emailed me and did as I had asked. the price quoted was what I paid for the car.. great experience More
Went great Sales person was very helpful throughout purchase and afterwards. Finance manager worked with me to my satisfaction. Very Happy with purchase experi Sales person was very helpful throughout purchase and afterwards. Finance manager worked with me to my satisfaction. Very Happy with purchase experience and my new car! More
Painless & pleasant car buying experience Always dread process of making a car purchase. I appreciate service & professionalism at Gates. 3rd car I've purchased there & my daughter bought a ne Always dread process of making a car purchase. I appreciate service & professionalism at Gates. 3rd car I've purchased there & my daughter bought a new car @ Gates. More
Hyundai Elantra 2017 I had been to 2 previous dealerships that tried to place me in vehicles I wasn't interested in. On a whim, I called Gates Hyundai for a price quote. I had been to 2 previous dealerships that tried to place me in vehicles I wasn't interested in. On a whim, I called Gates Hyundai for a price quote. After talking to Mike Vescio on the phone, I had a lot of confidence that he was listening to me and wanted to help me lease the kind of car I was interested in. Having leased 2 previous Elantras, I was pretty well versed in what I was looking for. In the future, I will definitely take the time to drive from Lexington to Gates first and bypass closer dealerships due to the professionalism, courtesy and care they provided with my new lease. More
Excellent buying experience I have always had great luck with The Gates Auto Group. This was no exception. Excellent service and knowledgeable staff made the buying process ver I have always had great luck with The Gates Auto Group. This was no exception. Excellent service and knowledgeable staff made the buying process very efficient. I would recommend this dealership to anyone looking for a Hyundai. More