Gates GMC Nissan - Service Center

Taken care of I had a misunderstanding with the services and Got in touch with Jimmy and he got on top of things right away and fixed everything right away and that I had a misunderstanding with the services and Got in touch with Jimmy and he got on top of things right away and fixed everything right away and that is what I call customer services. Jimmy has been great and I would refer him to anyone I know. More

A Smooth Great Car Buying Experience! I went in for an oil and filter change and left purchasing a 2015 Nissan Altima. Martin Quinones was excellent in working with me to make this happen I went in for an oil and filter change and left purchasing a 2015 Nissan Altima. Martin Quinones was excellent in working with me to make this happen after I expressed interest in a new vehicle. Thomas Gates, the Sales Manager and Chris Messier, in Finance, were also instrumental in providing me with a great car buying experience. It couldn't have gone smoother! More

"Gates is best - no contest!!" How many ways can EXCELLENT describe the people at Gates in North Windham? I am not certain about the exact number, but everyone from the person who How many ways can EXCELLENT describe the people at Gates in North Windham? I am not certain about the exact number, but everyone from the person who cheerfully answers the phone to the mechanics who skillfully do the hands-on vehicle work, all of them have provided us with EXCELLENT experiences. Although we did not purchase our two vehicles from Gates, we have brought them there to be serviced. Why???...because Paul Bacon, the gentleman who 'sold' us both of them, joined the Gates team! We have encouraged friends to seek his advice when they had problems with their vehicles and solutions provided elsewhere were far from optimal. When it is time for us to bid farewell to our vehicles, Paul will be our 'go to' guy for sure! In the Service Department, Randy Ingle is just terrific. He manages to fit our 'emergencies' into the busiest of schedules. We are exceedingly pleased with all of our experiences at Gates which even include a ride to or from home when necessary. Now, that is service above and beyond for sure!!!! More

great customer service Valet parking at a car Dealership. What a plus. Oil change and inspection in and out in 45 min with a free carwash.. My kind of a dealer Valet parking at a car Dealership. What a plus. Oil change and inspection in and out in 45 min with a free carwash.. My kind of a dealer More

Bought the precertified used 2010 Nissan Sentra in July 2010 - December 31 the muffler had coroded off with less than 35,000 miles. After sitting in the dealership for approximately an hour the service man 2010 - December 31 the muffler had coroded off with less than 35,000 miles. After sitting in the dealership for approximately an hour the service manager and a sales rep informed that they would not cover the repair and I would be responsible for a $400+ muffler replacement. Subsequently went to a muffler shop and learned this is a design defect in the Nissan products as they try to weld carbon steel flanges on to stainless steel mufflers and this national muffler repair shop said Nissan repairs for this same defect are a big part of their business. This Dealership: 1 - Said they did a thouough inspection which is not possible given my muffler fell off due to corrosion. This would have been clearly evident in july when I bought the car 2 - Lied to my face when they blamed the corrosion on New England road salt. They clearly knew about the faulty design and had probably proffited off the repairs of 4, 5 year old out of warranty vehicles. Having it happen in less than 3 years and 36,000 miles must have been a surprise as it was to me with less than 3,500 miles. 3 - I can only describe the salesman as a gangster as he followed me out of the sales room in the attempt to confront me and start a fight - I'm sure he picks many with 65 year old dissatisfied customers 4 - I just wished you had a grade less than 1 for this low rent firm More

From past experience, recommend those who buy cars from Gates be wary of excessive and unneeded service they try to convince owner to have performed. Example: Told I needed replacement of front brakes when Gates be wary of excessive and unneeded service they try to convince owner to have performed. Example: Told I needed replacement of front brakes when actually had 50% wear left; told I needed to have BRAKE FLUID replaced!; told I needed to have POWER STEERING FLUID flushed and replaced!(These last two items are NEVER needed, also not in any manufacturer's maintenance manual; told I needed to have air conditioning system "cleaned out"! All this for the cost of $750.00 on a 2006 Murano with only 39,000 miles! After buying 5 cars in last 10 yrs from these rip-off artists have gone elsewhere to do business! More

I was in an accident I hit a curb broke tie rides, shifted engine cradle, tire and rim speed limit 35mi. an hour. O. K. definitely my fault For staying out of the way of a tractor trailer truck making shifted engine cradle, tire and rim speed limit 35mi. an hour. O. K. definitely my fault For staying out of the way of a tractor trailer truck makings a wide turn. they were quick to respond. took a long time to fix. when I got my car back I went straight to work I noticed my steering wheel was off to the left and I was getting a vibration between 60 to 65mi. an hour. for as long as they had it you would think they would get it right the first time. on my way home i hit a pothole just my luck doing about 35 to 40mi. an hour pop the tire and bent rim and shifted the engine cradle back 2in. O. K. I can see tire and rim low profile but shifting the engine cradle back 2in. again it was a pothole not a crater. They were quick to respond but really longer time to fix. and just recently I had to bring my vehicle in to replace the tie rod again. and when I was on the phone with the service department they were arguing with me trying to tell me that I was driving too fast. very on professional speed limit love my cruise control. I don't remember paying anybody to argue with me? I remember paying for my vehicle to get fixed three times. I scared to drive my car afraid to break something More