Gates GMC Nissan

Paul was very accommodating and helpful during my purchase of my new car. I live about 7 hours away and only was in Connecticut for a 2 day time period. He worked with my dad for an entire week to fi purchase of my new car. I live about 7 hours away and only was in Connecticut for a 2 day time period. He worked with my dad for an entire week to find the right car for me. Once my decision was made, Paul made sure that the car I wanted was ready to go with in an hour. This was my first car purchase, and I couldn't be happier with the final result. He made sure that everything was taken care of for me, and that I got the car at a price that was both fair and affordable. With out a doubt, I will be back to buy my next car at Gates, and will absolutely be buying from Paul. More

This has been the best car buying experience for us. Paul Bacon was welcoming and informative without be aggressive or pushy. Paul gave us lots of information about the car market, type of vehicles we Paul Bacon was welcoming and informative without be aggressive or pushy. Paul gave us lots of information about the car market, type of vehicles we may be interested in, and worked with us to complete a deal that we and the dealership would be happy with. He made the experience a pleasure and the facility was beautiful and clean. Overall a very positive experience for our family. More

When I bought the Nissan, I agreed the final price including extra charges with sales manager. However, when I made signature the contract, I paid $75 more then the agreed price. Attitude of the perso including extra charges with sales manager. However, when I made signature the contract, I paid $75 more then the agreed price. Attitude of the person who deals financing was not good for customer, I don't want to buy Nissan car at GATES NISSAN any more, even though the nissan car is good. After making signature the contract and 10 days later, I be asked to pay $25 more. The money have to be paid by dealer. Also when the dealer ordered accessories for my car, he told me the accessories was delivered within several day. However, I did not received any contact about this from GATES NISSAN for 1 week. More

Bob Lussier is the main reason I keep coming back to Gates. Nick Truax has also been wonderfully helpful. All my service visits have also been very convenient and easy-going. My most recent visit invo Gates. Nick Truax has also been wonderfully helpful. All my service visits have also been very convenient and easy-going. My most recent visit involved many people as Bob was not in. Even though I literally just walked in without an appointment, everyone took great care to answer all my questions and to make sure that Bob got the credit for the sale. Keep up the great work! More

My family and I had the most wonderful experience at Gates this past week. We had been in contact with many dealerships looking for just the right car. I had a very difficult time getting anyone to help Gates this past week. We had been in contact with many dealerships looking for just the right car. I had a very difficult time getting anyone to help me by calling back or reaching out. We called Gates because they are right down the road from our home. Jeremy called us back right away. I went into to see a car the next day. Keep in mind that they close at 8:00 and I drove into the parking lot at 7:45p. I thought for sure they would do what all of the other dealers had done and just push me off. I certainly was wrong. They were all so kind. I never felt rushed or pressured. I sat with Jeremy and went through a list of what I wanted my car to have, and he called the next day. They found me a car! Exactly what I wanted! I bought and took it home the very next day. Erika in the financing department was teriffic! She was so kind and accomidating. It is difficult to shop for anything with a 6yr. old and a 4 yr. old but everyone there knew my girls by the time we left and they were so very sweet to them. The girls want to know when we can go back and visit our new friends. I would recommend Gates to everyone! We certainly know where we will be going for now on. More

I had a great experience with Gates Nissan and would highly recommend them to family and friends in the future for their new/used car purchases. Staff was very friendly and easy to work with. They worke highly recommend them to family and friends in the future for their new/used car purchases. Staff was very friendly and easy to work with. They worked hard to get me exactly what I wanted, for the right price, and in a timely manner. More

Jimmy was very courteous and friendly, he did not make us feel rushed or under any pressure (a rarity in the car sales business). He spent time with us explaining the options of the car we were looking at an feel rushed or under any pressure (a rarity in the car sales business). He spent time with us explaining the options of the car we were looking at and he really knew his business. Their show room was very clean and inviting. More

Brian was great to deal with, he was very informative and asked a lot of questions to see what I was actually looking for. The overall purchasing of the vehicle was much easier and less painful then past pur asked a lot of questions to see what I was actually looking for. The overall purchasing of the vehicle was much easier and less painful then past purchases! The financing was easy and all paperwork was quick and efficeint. THANKS Brian for making this a pleasurable experince that I have shared with family/friends!! More

Pushy survey with this "acceptance" summary guys... but I'l do it anyways because I respect the marketing aspect of this. I thought Ralph was great. Very informative and helpful to me while mak guys... but I'l do it anyways because I respect the marketing aspect of this. I thought Ralph was great. Very informative and helpful to me while making my decision, plus he is very friendly. He even knew some of my father's friends which goes to show you have a good salesman here since he really is a home-town guy. Thanks again Ralph! More

My husband and I purchased a vehicle in 2005 from Gates and were very happy with the service. We contacted Gates recently regarding a 2008 Nissan Xterra listed on their website. Bob Lussier who we've pre and were very happy with the service. We contacted Gates recently regarding a 2008 Nissan Xterra listed on their website. Bob Lussier who we've previously dealt with graciously had the vehicle delivered to me at work for us to try out for a few days. Upon returning the vehicle on a Thursday and talking numbers, we weren't ready to make a final decision and were interested in checking out a truck from another dealership, which Bob also graciously offered to obtain for us in order to test drive. Bob said the Xterra would be "put on ice" for us until Saturday, no deposit needed, and proceeded to get out a Sold sign for the vehicle. When my husband returned on Saturday and test drove the truck, he decided to go with the 2008 Xterra. It was at that point we found out that the Xterra had been sold to someone else even though it was promised to be on hold for us. When sending an email to General Manager Denny Gates the following Monday expressing my disappointment, his response was: "My deepest apology we sold this truck out from under you it is a fact. I was a part of this diabolical at the final moment. We truly made a mistake my team though that once the F150 was shown than once we drove the new xterra which was only to check the brakes that the situation switched again this isn't Bob's doing its another salesmen and the saleamnagment that had this over sight I agree with you its not wise to make a move like this on a repeat buyer with a tie to our shop I think its wrong. My resolution is this either a Brand new tetra at dealer cost less a 1000 dollar credit off net net cost or the same kind of pre owned xterra at a 1000 less your call please let me know how you want me to resolve this I will be happy to take what route you wish me to take." (Yes, this the grammar and spelling of the General Manager of this dealership). Denny's follow-up offer was only $500 off of a new vehicle and claimed that his cost less $500 on a vehicle that started out to be $31K would be $29K. This would have been more than we wanted to spend considering the 2008 Xterra was only $21K. They also were not able to locate a suitable replacement in a used Xterra. My husband and I, however, were able to locate one and proceeded to purchase it from another dealership who were wonderful to deal with and have a new customer in us. We used to value our relationship with Gates, but after being treated this way with no acceptable form of remorse, we will never deal with another Gates dealerhip again. More