Gates GMC Nissan

My husband and I purchased a vehicle in 2005 from Gates and were very happy with the service. We contacted Gates recently regarding a 2008 Nissan Xterra listed on their website. Bob Lussier who we've pre and were very happy with the service. We contacted Gates recently regarding a 2008 Nissan Xterra listed on their website. Bob Lussier who we've previously dealt with graciously had the vehicle delivered to me at work for us to try out for a few days. Upon returning the vehicle on a Thursday and talking numbers, we weren't ready to make a final decision and were interested in checking out a truck from another dealership, which Bob also graciously offered to obtain for us in order to test drive. Bob said the Xterra would be "put on ice" for us until Saturday, no deposit needed, and proceeded to get out a Sold sign for the vehicle. When my husband returned on Saturday and test drove the truck, he decided to go with the 2008 Xterra. It was at that point we found out that the Xterra had been sold to someone else even though it was promised to be on hold for us. When sending an email to General Manager Denny Gates the following Monday expressing my disappointment, his response was: "My deepest apology we sold this truck out from under you it is a fact. I was a part of this diabolical at the final moment. We truly made a mistake my team though that once the F150 was shown than once we drove the new xterra which was only to check the brakes that the situation switched again this isn't Bob's doing its another salesmen and the saleamnagment that had this over sight I agree with you its not wise to make a move like this on a repeat buyer with a tie to our shop I think its wrong. My resolution is this either a Brand new tetra at dealer cost less a 1000 dollar credit off net net cost or the same kind of pre owned xterra at a 1000 less your call please let me know how you want me to resolve this I will be happy to take what route you wish me to take." (Yes, this the grammar and spelling of the General Manager of this dealership). Denny's follow-up offer was only $500 off of a new vehicle and claimed that his cost less $500 on a vehicle that started out to be $31K would be $29K. This would have been more than we wanted to spend considering the 2008 Xterra was only $21K. They also were not able to locate a suitable replacement in a used Xterra. My husband and I, however, were able to locate one and proceeded to purchase it from another dealership who were wonderful to deal with and have a new customer in us. We used to value our relationship with Gates, but after being treated this way with no acceptable form of remorse, we will never deal with another Gates dealerhip again. More

Great experience with Gates GMC Nissan dealership, especially our sales person. Jim went above and beyond to help me purchase the car I wanted and his efforts were greatly appreciated. Everyone el especially our sales person. Jim went above and beyond to help me purchase the car I wanted and his efforts were greatly appreciated. Everyone else I dealt with were also wonderful and made my purchase a good one. More

I walked up to the door of the dealership and it was opened for me by Paul Bacon. He welcomed me to the dealer and asked how he could help me.He showed me to his desk offering me coffee or water. Once s opened for me by Paul Bacon. He welcomed me to the dealer and asked how he could help me.He showed me to his desk offering me coffee or water. Once settled in he asked me what my price ranges were and what I had for trade in and down payment. From there we went and looked at some of my options and took a few test drives until he made sure that we found a car that was in my payment range. They even found me the right color. After we found the car they helped me get through multiple complicated obstacles due to my P.O. Box address, previous MA. residence, and my form of payment which resides mostly from tips. They helped step by step get through each of these problems and made sure they put me in my new car. My payments are very reasonable and I am very happy with the service I received. They were very friendly and worked fast. More

James Satalino is a great salesperson who went the extra mile to ensure our happiness with our purchase. He provided all information very clearly and answered our questions. He also obtained the answers fro mile to ensure our happiness with our purchase. He provided all information very clearly and answered our questions. He also obtained the answers from other departments to be sure he provided the best service. Thank you Jim for all of your help!! More

Excellent dealership Brian made sure that my huband and I tested every vehical that we were interested in to make sure we were very satified. A fully loaded Nissan Sentra was our pick of vehical that we boug tested every vehical that we were interested in to make sure we were very satified. A fully loaded Nissan Sentra was our pick of vehical that we bought and love it. We get excellent gas milage and just $35.00 for a full tank Yeah! More

Hey Guys, Great experience, working through the process and the end result was very satisfactory. I will be back to buy another car. Thank you to all of you who worked to make this deal work. I apprecia and the end result was very satisfactory. I will be back to buy another car. Thank you to all of you who worked to make this deal work. I appreciate it. I love my new "girl truck". Susie Shenker More

I have bad great service from Gates before. I had never driven a Nissan before and was very impressed with the way it handled. I had test drove and thought I was going to purchase a Lincoln MKZ until I dro driven a Nissan before and was very impressed with the way it handled. I had test drove and thought I was going to purchase a Lincoln MKZ until I drove the Altima. My wife and I are very pleased with this car and hope to keep it for many years. More

When we started looking at cars, we simply scanned the internet looking at local dealers and filling out information online. Jeremy called and asked if there was anything he could help us with. I told h internet looking at local dealers and filling out information online. Jeremy called and asked if there was anything he could help us with. I told him the price we needed, and factors that were important to us. He told me he thought he could work within that, and we met. Jeremy listened to what our priorities were and responded without high-pressure sales tactics. He got us a car that met our needs at a price we could live with. More

This is the second brand new vehicle we bought from gates and will continue to do so. the whole team at gates are very helpfull and do what ever they can to make there customers happy. buying a car at gates and will continue to do so. the whole team at gates are very helpfull and do what ever they can to make there customers happy. buying a car at gates is so very easy. Eric gates and i did most of the negotiating over the phone saving us both lots of time. i recommend gates gmc to all friends and my family members are already very happy gates customers. keep up the great work. thank you so very much for making our car buying experience a breeze. More

I WENT TO GATES GMC BECAUSE OF PASSED EXPERIENCES WITH THE DEALERSHIP.I HAVE ALWAYS BOUGHT FORDS IN THE PAST BUT THIS TIME I decided to buy a GMC because of the looks and the mpg ratting.GATES was my fi THE DEALERSHIP.I HAVE ALWAYS BOUGHT FORDS IN THE PAST BUT THIS TIME I decided to buy a GMC because of the looks and the mpg ratting.GATES was my first choise as a dealer because of the passed experience. the sales staff stay there for many years,that sayes a lot about the dealership.I felt that dealership does it's best to give good old fashion service. More