Gates GMC Nissan

Matheus was knowledgeable, personable and helpful. I will be referring friends and family in the future. I will be referring friends and family in the future. More

We have purchased from Martin in the past & he was who we wanted again! Martin makes the purchase experience smooth from start to finish. All of our questions were answered, he took all the time that we need wanted again! Martin makes the purchase experience smooth from start to finish. All of our questions were answered, he took all the time that we needed to make certain it was gotten right & we know he'll still be there if there are any further questions down the road. I would not hesitate to recommend Martin to others we were seeking to make a vehicle purchase from a dealership at all, I know they'd be in good hands, with Martin & Gates Nissan Truck. More

Overall a good experience, Zach was excellent and enthusiastic, a fun guy to be with, Paperwork took way too long, I have been to other dealers where the paperwork was done in half an hour. We spent enthusiastic, a fun guy to be with, Paperwork took way too long, I have been to other dealers where the paperwork was done in half an hour. We spent a lot of time waiting Sunday and today. One more thing the music was way too loud. I had trouble talking to the insurance people on the phone. Someone mentioned it when they were visiting the parts dept. Overall a good experience and we are very pleased with our purchase. More

The person who assisted was amazing. He was cheery, helpful, professional, and knowledgeable. I cannot recommend this dealership and Matheus enough. He was cheery, helpful, professional, and knowledgeable. I cannot recommend this dealership and Matheus enough. More

I just purchased my 5th or 6th car from Gates. They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in Septem They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in September. I was the only one in the car. I called the dealership and spoke with Mr Rideout and he was extremely rude. I explained what was going on with the car and he said that the seatbelt light would go on even if there was a cell phone sitting on the seat, which seems dangerous in itself. He told me to go home and click all the seatbelts and shut the car off and turn it back on, to reset the error. and it would be fine He was uninterested in my concerns. I went home and clicked all the seatbelts and the light didn’t go off, so I called back told him I did what he asked and that I needed to make an appointment since the light was still on and asked if They had a rental I could borrow. In my Spam folder were a few messages from Nissan connect letting me know there was a problem with the seatbelt which could affect the airbags and was dangerous to drive. He was annoyed and said no there wasn’t a car I could use then he realized it was a brand new car that I have had for eight months so he said since it was still under warranty that I could use the rental and that I will need to make sure I have my license my insurance card and a credit card for anything that might be wrong with my car because it probably was a mouse that chewed a wire which I knew that did not happen. it was almost like he was aggravated that I bothered him with such nonsense. I took his mansplaining no problem, but I don’t understand why there was such an attitude when it was a safety issue and not something I was complaining about. I would not like to deal with him ever again maybe he was having a bad day or maybe he’s just that way as a person. Customer service is part of your job maybe some retraining would be helpful so that he can better serve the dealerships customers. Maybe he should stay behind the scenes and let the team in the front do what they do best awesome customer service. More

My expierance was good. Paul was very helpful making the purchasing process go smoothl. Very happy with the dealership. Paul was very helpful making the purchasing process go smoothl. Very happy with the dealership. More

I have discovered that Gates GMC Nissan certainly puts the customer first. Every one of of the employees were very professional and knowledgable, and yet my hat is off to employee Ralph C. He listened, the customer first. Every one of of the employees were very professional and knowledgable, and yet my hat is off to employee Ralph C. He listened, and patiently led me thru the choices and options he felt would be a good fit. Ultimately I ended up with exactly what I wanted! More

Nick, JP, and Chris were extremely helpful and responsive. They made purchasing my new car an easy process, even delivering it to my house! responsive. They made purchasing my new car an easy process, even delivering it to my house! More

Great experience with Nick F! Exceptional customer service. The gates team is always very friendly and attentive to the customers needs. Exceptional customer service. The gates team is always very friendly and attentive to the customers needs. More

I highly recommend Gates GMC Nissan to anyone searching for a great car-buying experience! I enjoyed working with Nich, he was very professional and handled all my questions/concerns. for a great car-buying experience! I enjoyed working with Nich, he was very professional and handled all my questions/concerns. More