Gastonia Chrysler Dodge Jeep Ram - Service Center

Excellent People and excellent service to match!! I suddenly had a major issue with my car and did not want to have to put the money out to have it fixed so I decided to purchase a new one. Jordan wa I suddenly had a major issue with my car and did not want to have to put the money out to have it fixed so I decided to purchase a new one. Jordan was my salesman and he was absolutely awesome! Especially during the test drive ;) Thanks for all your help in getting me what I wanted and working with me to get the payment I wanted. The whole process was very easy and streamlined. More

My Safety Was Their First Priority!! I came in with the junkiest, old van, and they still treated me as if I was an owner of a brand new vehicle!! Each and every person I encountered, was I came in with the junkiest, old van, and they still treated me as if I was an owner of a brand new vehicle!! Each and every person I encountered, was more than gracious and helpful and truly concerned for my family's safety. That was just on my first visit, and shortly after I had to return due to another risk factor of an issue. I was once again taken care of in a timely manner, and even without an appointment. They had snacks and beverages and even a separate enclosed children's area. I, as well as the employees, Toni, Robby, and Mike, to name a few, who had helped me the first time, were just as concerned as I was to keep my vehicle, so we looked into my options and I left that same day in a BEAUTIFUL preowned SAFE vehicle!!! They didn't press me for any outlandish sale, or overprice my new vehicle! They took the time to explain to me all of my options for warranties and other protections for my car. I felt so secure for once to buy a car from a dealership, and know that every employee had my safety and budget in mind, not who could make a sale and profit from me. I feel safe in my car now with my kids. And secure that this was the best investment made!!! More

felt like I was being taken advantage of I went to the dealership out of convienence. The rear hatch on my 2013 dodge journey would not open. After an hour wait (while listeneing to an angry I went to the dealership out of convienence. The rear hatch on my 2013 dodge journey would not open. After an hour wait (while listeneing to an angry coustomer in the waiting room complai about a $200 price increase over what she was quoted.) the service man brought me a rear latch and said it was similar to mine. He showed me where a "sensor" was supposed to go and how it unlocked the door. He sai that sensor was bad and needed to be replaced. They would have to order the part and the estimate came to $380. After hearing that and seeing the other customers, I decided to check other possibilities. I teryed Google and there was no such thing as a lift gate sensor. So I went the the dodge/jeep dealership in Lincolnton. The parts department informed me there was no sensor in the door and the latch would need to be replaced. They ordered the part for $122 and printed out instructions for doing it myself. They sad if I had trouble, they would do it fro $145. After the part came in, I replaced it myself in lees the 45 minutes and all worked perfectly. After that experience, and seeing othe coustomers, I would not recomend this dealership to anyone. I had to check a name below, but I really do not recognize any of the names below as someone I worked with. More

Damaged my many times. We have a new 200C, and we took it in for several factory defects. Every time they caused more damage requiring more visits to fix the damage they cau We have a new 200C, and we took it in for several factory defects. Every time they caused more damage requiring more visits to fix the damage they caused. The worst was they stored the car outside with a window open and it rained into the car onto white leather rear and floor, smeared dirty hand prints on redshifts of driver seat and rear seat with a red smear in middle of drivers seat, exterior driver door trim along to was hitting rear door, replaced dash component and returned car with out working odometer and front collision warning bars not working. More

Unhappy Had my vehicle in the week after July 4th for service dropped it off at 7am, called after 1pm to check progress and couldn't get a return phone call Had my vehicle in the week after July 4th for service dropped it off at 7am, called after 1pm to check progress and couldn't get a return phone call for the next few hours, I eventually had to call the GM to get info needed. Once the service writer called me, he informed me of the issue and said they would need vehicle overnight, I told him that was not possible. They scrambled and got vehicle finished that day. I asked if both sides of engine were checked and was assured that they were and the issue was only on one side. After i picked my vehicle, i noticed it still had same issue though on a smaller scale. Went back within a few days and scheduled another appt, dropped vehicle of night before for a 7am appt. Called around 1pm to check progress left message with message center, no return call, call again around 2pm got service writers voicemail, left message again no return call, called back shortly after 3pm and while I was on hold they called me. Was informed that the vehicle was just checked(8 hours after my scheduled appt) and it was the same issue as before but the other side(the one I was assured was checked and ok 2 weeks prior but noise never left) and was told they would need to keep my vehicle overnight which was not an option without me having another vehicle to drive, was told there weren't any available. So after me expressing my displeasure in no uncertain terms I was told it could be finished today(funny how that happened) Also during all of this I called the GM(Ron Lovelace) who was not in today, was directed to Mr. Parks i believe and then directed to Miss Fox, left both individuals voicemails and neither returned my call. When dealing with the folks there in person they are great and personable. The professionalism of returning calls promptly is horrible, the overbooking of appts is horrible and the deflection and excuses are horrible. It is my belief that since it was warranty work, it was put on the back burner so to speak, Also this is a known problem on the vehicle but no recall is issued, so if my vehicle had been out of warranty, i would have been responsible for large repair bill. There is a ton of room for improvement at this dealership, curious to see if changes will be made!! More

Started out ROUGH but the people here were very Nice Started out with Truck in Service ended up trading my 2004 RAM for a new left over 2015 2500 dodge ram mega cab that was loaded, gave us a great price Started out with Truck in Service ended up trading my 2004 RAM for a new left over 2015 2500 dodge ram mega cab that was loaded, gave us a great price and no hassle or pressure. Came back the day after taking delivery and met some of the Parts Dept. people and they bent over backwards to answer questions about some things to add to My Truck. Talked with the Service Mgr. Lee Hyde and he took good care of Us. More

Service/Warranty Recently our 2015 Power Wagon had to go in for some warranty/service issues. It's always frustrating having to have any work done on a vehicle but Ga Recently our 2015 Power Wagon had to go in for some warranty/service issues. It's always frustrating having to have any work done on a vehicle but Gastonia CDJR always make sales and service a breeze for our family. While waiting, we found out that the truck would actually need to stay at the dealership a few days. Within just a few minutes, our salesman Gerald and Ron had our family in a loaner vehicle and on our way. Our vehicle was fixed quickly and returned to us detailed and like new. Would recommend Gerald Morrison, Ron Lovelace and the team at Gastonia CDJR!!!! More

Service department Jay Rappaport is the worse person to deal with got my car back out of the service department on Friday March 4 2015 had the same problems as it did wh Jay Rappaport is the worse person to deal with got my car back out of the service department on Friday March 4 2015 had the same problems as it did when it went in. Went up there on Sat March 5th to talk to the guy to tell him it was doing the same thing plus cutting off as I went down 85 on my way to work he told me it wasn't his problem it wasn't doing it before it went in the shop he told me to have a good day and walked off like it wasn't nothing I have 2 small kids that ride with me everyday and they tell me it's not my problem More