Gastonia Chrysler Dodge Jeep Ram - Service Center

Very relax atmosphere I really like this location it's very relaxed and everyone is friendly. I've visited twice and Roger assisted me both times, he's very knowledgeable a I really like this location it's very relaxed and everyone is friendly. I've visited twice and Roger assisted me both times, he's very knowledgeable and really great with customer assistance. Thank you Roger More

Jay Rappaport is simply the best. Jay Rappaport has been my service rep for nearly 15 years. I trust him. Jay takes care of my vehicles as if they were his very own. He lets me know wh Jay Rappaport has been my service rep for nearly 15 years. I trust him. Jay takes care of my vehicles as if they were his very own. He lets me know when there are things I need to take care of in easy to understand terms.He is always busy and gets an enormous amount of work done but when he is with you he is totally focused on you and your needs as if you were his only customer. Jay is one of the reasons I drive from another city...passing dozens of service establishments...to come back to Gastonia Jeep to get my service needs taken care of. Jay and the rest of the team working under the leadership of Lee Hyde make you feel like you are a part of the family. Good vehicles, good service and great people that really care for me and my family keep me coming back year after year More

Worst experience in my life Since the age of 25, I have always purchased vehicles new from the dealer and have owned BMW; Jeep; Mazda; Toyota; VW; and currently own a Dodge. Sin Since the age of 25, I have always purchased vehicles new from the dealer and have owned BMW; Jeep; Mazda; Toyota; VW; and currently own a Dodge. Since moving to NC from SC, I was referred to the Gastonia dealership and within the year have been here on 3 separate occasions for routine maintenance. Each time I was one of the first to arrive and waited up to 4+ hours for routine-work to be completed (not the kind of service I am used to receiving elsewhere). Each service-staff members is rude; has poor eye-contact; zero personality; answers questions with, "ma'am I don't know" and won't try to find the answer"; are dismissive; unprofessional; and their work is overpriced. I will never return to this dealership for anything. More

I had the easiest purchase of a new car ever Everyone there was nice and very helpful. Eager to please and to make sure I was comfortable. Jason wanted to make sure I got the car that I really li Everyone there was nice and very helpful. Eager to please and to make sure I was comfortable. Jason wanted to make sure I got the car that I really liked and wanted More

Great experience! Sam did a great job on our recent purchase of a Jeep Rubicon. He was very helpful and attentive to us. He has a good knowledge of the vehicle and was Sam did a great job on our recent purchase of a Jeep Rubicon. He was very helpful and attentive to us. He has a good knowledge of the vehicle and was professional during the process. This is the 3rd Jeep Wangler we have purchased at this dealership. The sales and service are both top notch! More

Excellent Dealership Experience The salesperson explained everything excellent to me for buying a truck. Great experience here I very much recommend this dealership! The finance mana The salesperson explained everything excellent to me for buying a truck. Great experience here I very much recommend this dealership! The finance manager explained everything to me. More

Great people, these guys are top notch!!!! We bought our 2016 Town and Country from them last year and it was a great experience. This year we had an issue with the van and they went above and We bought our 2016 Town and Country from them last year and it was a great experience. This year we had an issue with the van and they went above and beyond to help us with it! I couldn't be happier with this team!!! More

Unethical My dad was in town from Ohio and on the way down his windshield wipers stopped working. I made an appointment to take his Dodge Ram in to have them re My dad was in town from Ohio and on the way down his windshield wipers stopped working. I made an appointment to take his Dodge Ram in to have them repaired. Upon arrival I was told they may not have the parts so I told them to let me know ASAP so I could explore another option if they couldn’t fix it. They informed me that the entire motor and linkage needed replace and it would cost $500.00. I had explained to them my dad had purchased an extended warranty to which they claimed didn’t cover the wiper motor or linkage. I told them to go ahead. I had no choice since they waited until 3 o’clock to call me. Left truck at 10 am. They call back and said the part they had was broken and couldn’t fix it. When my father got back to Ohio he took is truck to the dodge dealership and they fixed it under the extended warranty. It was covered. They blatantly tried to charge us for something that was covered under the warranty. This type of action is unexceptionable, and unethical. I will never go to Gastonia Dige again, and I encourage everyone to do the same. How many people have fallen victim to their unethical practices More

Horrible Experience I had a appointment at 8:00 am on a Friday for a drop off. I never heard back from the service tech so I called at 3:30 pm that same day to see if I c I had a appointment at 8:00 am on a Friday for a drop off. I never heard back from the service tech so I called at 3:30 pm that same day to see if I could pick up after 5pm. I was told that they did not have time to check my car and ask would I leave it over the weekend for them to check on Monday. Uh, no! When I went to pick up on Saturday I was told that the appointment time did not mean that you had a spot in the bay. What???? It was for the service department to know how to schedule their day. Really? Well what about my day? I will never go back here ever! More

slow, easy going no high pressure sales pitch I hate buying cars, but Danny Craig made the purchase of my new 2018 van quite pleasant. He was most patience and kind throughout the whole process.H I hate buying cars, but Danny Craig made the purchase of my new 2018 van quite pleasant. He was most patience and kind throughout the whole process.He was highly informative about the vans that he showed and allowed me test drive. At the end of the day I went home with a van that best met my needs as a driver. More