Gastonia Chrysler Dodge Jeep Ram - Service Center

Had my dodge ram 1500 serviced Rebecca was awesome. She was polite and friendy. She informed me about how long it would take. Walked me to my vehicle after the service. Rebecca was awesome. She was polite and friendy. She informed me about how long it would take. Walked me to my vehicle after the service. More

Jéep Services Always a pleasure, wonderful customer service as well. I never have had any major issues with the car or service. Second generation Jeep Driver and wi Always a pleasure, wonderful customer service as well. I never have had any major issues with the car or service. Second generation Jeep Driver and will be a customer for life! #JeepNation #Life is Good but better in a Jeep! More

Dealer Review Visited dealership for oil change. Service advisor was friendly and knowledgeable of services offered by the dealership. Communicated by text to infor Visited dealership for oil change. Service advisor was friendly and knowledgeable of services offered by the dealership. Communicated by text to inform me of progress during my wait at the dealership for services to be completed. Very pleasant in preparing my final bill and explaining all aspects of the bill and other service that may be needed by my vehicle in the future. Experience went very well. More

November 20, 2018 Oil Change Alex greeted me as soon as I walked into the service department and advised me what I needed to do. He is the one who usually takes care of washing m Alex greeted me as soon as I walked into the service department and advised me what I needed to do. He is the one who usually takes care of washing my Jeep. This was the first time I had come in for any type of service so I was unfamiliar with the procedure at this dealership. He was very polite and assured me he would help me. And he did. My oil was changed, got a new filter, tires were rotated, and U65 Safety Recall was taken care of. Rebecca checked me out and provided my receipt. However, I do not remember meeting Lee Hyde, the Fixed Operations Director. I have absolutely no complaints. More

Jay is GREAT! I was so impressed with Jay's care and concern for my issue. Jay took the time to listen and fixed my issues quickly. Due to Jay's care for my situati I was so impressed with Jay's care and concern for my issue. Jay took the time to listen and fixed my issues quickly. Due to Jay's care for my situation and care for me as a customer, I will most definitely visit him again for my service needs! Very helpful, kind and trustworthy! More

oil change I was in and out of the dealership quicker that quoted. Service was very good. Kept me informed of what was going on. iI was very impressed and wi I was in and out of the dealership quicker that quoted. Service was very good. Kept me informed of what was going on. iI was very impressed and will recommend . More

Great Experience Jay is a excellent service advisor. He kept me informed throughout the repair of my van. Was ready when promised; can't ask for anything more. Jay is a excellent service advisor. He kept me informed throughout the repair of my van. Was ready when promised; can't ask for anything more. More

recall notice i called service and talked to Rebecca. She ordered the parts, and when they came in she notified me. I brought it in the same day. Service man was i called service and talked to Rebecca. She ordered the parts, and when they came in she notified me. I brought it in the same day. Service man was Gary. Polite and professional. Had me in and out in about an hour. Very pleased. More

Recall Came for a recall had 2 update took 2 hour to get them done This is not the first time I have been there still have a update to go.why does it take so Came for a recall had 2 update took 2 hour to get them done This is not the first time I have been there still have a update to go.why does it take so long. More

Nice People Good people there and they are sure concerned about making sure things get done right. However, my brand new jeep still keeps going out out of alignme Good people there and they are sure concerned about making sure things get done right. However, my brand new jeep still keeps going out out of alignment. I'll need to take it in for a third time. More