Gastonia Chrysler Dodge Jeep Ram - Service Center

Service Matters Over the past year I bought two new cars from Gastonia Dodge. The purchasing experience was seamless due to Michael Todd assisting us through the pro Over the past year I bought two new cars from Gastonia Dodge. The purchasing experience was seamless due to Michael Todd assisting us through the process. Recently I had a service issue with our Ram Ecodiesel. Jay Rappaport was there when I arrived to the service lane and everything simply fell into place. I was in and out in a day and Jay thoroughly explained what had happened to my truck and what was done to fix it. This makes a difference to me and is why I will be back for both service & to purchase a car or truck when the time comes. More

vehicle overheating Gary is real helpful with my problem vehicle. my vehicle has had multiple problems and Gary has been very helpful getting them resolved and getting me Gary is real helpful with my problem vehicle. my vehicle has had multiple problems and Gary has been very helpful getting them resolved and getting me back on the road. More

Exceeded my expectations Four years after buying a new vehicle this dealership is still keeping all the promises it made when I bought the car. I met Roger in the service depa Four years after buying a new vehicle this dealership is still keeping all the promises it made when I bought the car. I met Roger in the service department and he worked with me to get my car back on the road quickly. Roger was understanding, friendly and professional. He alleviated the anxiety I had and I felt totally comfortable that everything was going to be just as he promised. It was!! I am so glad I chose the Gastonia Dodge dealership. And I am SO glad they have Roger. More

First Rate Attention and Service Jay is always professional in his attention to the service needs of our two vehicles and in addition lends a more personnel concern during the proce Jay is always professional in his attention to the service needs of our two vehicles and in addition lends a more personnel concern during the process. More

Organized, Fast, Competent Recall Service I had a recall on my 2015 Jeep Wrangler for the airbags. Gastonia CDJR ordered the parts and contacted me to make an appointment. The appointment wa I had a recall on my 2015 Jeep Wrangler for the airbags. Gastonia CDJR ordered the parts and contacted me to make an appointment. The appointment was for the next day and they got right to work and corrected the recall. Roger Brackett was my service contact. He was prompt, kind, knowledgeable, and very efficient. Thanks for the service. More

Diagnostic tests Great service.. My engine light was on and I had so many codes I thought the worse they properly diagnosed it to a minor problem and fixed it.. I thou Great service.. My engine light was on and I had so many codes I thought the worse they properly diagnosed it to a minor problem and fixed it.. I thought I would have to Uber home.. They provided transportation to home and back once my car was ready.. Thanks More

Excellent service department I've been in for service several times and each time has been a pleasant, seamless experience. They greet you right away and tell you about how long t I've been in for service several times and each time has been a pleasant, seamless experience. They greet you right away and tell you about how long the wait will be. Once, I needed a loaner and it was ready as soon as I pulled into service. Gary and Roger are great service advisors and knowledgeable. I would recommend. More

Great Customer Service! I had an unexpected need for repair and had to drop my vehicle off unexpectedly on a Sunday night. First thing on Monday morning Gary contacted me to I had an unexpected need for repair and had to drop my vehicle off unexpectedly on a Sunday night. First thing on Monday morning Gary contacted me to follow up on the details of the event leading to my Jeep Wrangler being there for service. He stayed in contact with me regularly to provide updates throughout the time of service and walked me out to my vehicle when I came to pick it up. He was very personable and professional throughout the experience. A huge thanks goes to Gary & the service technicians who worked on my Jeep! More

"Always the best customer care" I can always count on great service. Very prompt getting my vehicle in and out with detail information of what was done and what needs some attention I can always count on great service. Very prompt getting my vehicle in and out with detail information of what was done and what needs some attention in the future. More

Terrific service and people! As always, the service here is excellent in every way. Jay Rappaport usually works with us and he is top notch in every way. We also have dealt with As always, the service here is excellent in every way. Jay Rappaport usually works with us and he is top notch in every way. We also have dealt with Kenny Reeves for decades and he has probably forgotten more about Jeeps than most people will ever know! Need we say more? More