Gastonia Chrysler Dodge Jeep Ram - Service Center

Treat me like a family member. I have an older vehicle but they help me keep it running. Hopefully I can trade in for a new vehicle soon. Great service and spectacular team memb I have an older vehicle but they help me keep it running. Hopefully I can trade in for a new vehicle soon. Great service and spectacular team members! More

The dealership prices are too much and she quoted me a price then did not own up to it. Whom ever worked on my car stole a 25.00 visa gift card from inside my vehicle. price then did not own up to it. Whom ever worked on my car stole a 25.00 visa gift card from inside my vehicle. More

Josh is always super helpful and attentive to whatever my Jeep’s needs. Always goes above and beyond to assist me. Jeep’s needs. Always goes above and beyond to assist me. More

The service department is customer friendly. Enjoy the visit .Talked with several salesperson.The overall visit was great. Enjoy the visit .Talked with several salesperson.The overall visit was great. More

The service department did an excellent job handling a few warranty items on my Grand Wagoneer. Highly recommend. few warranty items on my Grand Wagoneer. Highly recommend. More

Was just getting an alignment and it was quick as easy. The gentleman that was working with me kept checking on my cars status without even asking him to. Felt like a good group of people who work there. The gentleman that was working with me kept checking on my cars status without even asking him to. Felt like a good group of people who work there. More

Took my vehicle in for a couple different issues, unfortunately I still have both issues still going on. unfortunately I still have both issues still going on. More

Super friendly and prompt service. Convenient location to my work. Flexible drop off and pick up availability. Convenient location to my work. Flexible drop off and pick up availability. More

Van always kept me updated on step by step process. Nothing was done without prior approval. Customer Service was a plus. Nothing was done without prior approval. Customer Service was a plus. More

I have a problem with my Auto Climate Control on my 2015 200C...on cold days, no hot/warm air blows out either the dashboard vents or the rear passenger vent. I took it in twice with no resolution. After 200C...on cold days, no hot/warm air blows out either the dashboard vents or the rear passenger vent. I took it in twice with no resolution. After the first visit, I suggested that they have their regional service manager contact other regions to see if others have had the same problem and how it was fixed...or have him contact Chrysler Corp. Engineering. I was asked to bring my 200 back. They kept it for 2 days and returned it still having the same issue, saying that they tested another 200 in for service and it acted the same so that means it must be how it is suppose to work. Since then, I joined for the 200Forum internet site and asked the members if they have the same issue on their 200. An owner of a 2016 200 replied that hot air blows out of his dashboard vents when Climate control is in auto mode. So, the other 200 this service department investigated had the same problem? Clearly, this service department did not seek help for the Corp...almost seems that they are either: too proud to ask for help, frightened that it will make them look less competent if they ask for help, or that they will be penalized for asking for help. Other than this experience, I have been satisfied with the service I have received here and that is why I listed my experience at 3 star and Gary at only 4 star. More