Gastonia Chrysler Dodge Jeep Ram - Service Center

I want to recognize Jimmy the service manager. There was an issue with my Jeep that was a mystery to most which would have warranted a 1 star rating.Now I don’t know if Jimmy solved the mystery b There was an issue with my Jeep that was a mystery to most which would have warranted a 1 star rating.Now I don’t know if Jimmy solved the mystery but he did ensure the issue was fixed. From Day 1 of him finding out about it, he was compassionate, honest and handled the situation not only with care but with a sense of urgency. Thank you much for making both my husband and I feel important and as a valued customer. Also a special Thanks to Josh as well. He was the first one in the line of fire but he was patient and understanding and helpful to point me in the right direction of who could and would resolve this problem. Lastly Debbie thank you! you were very pleasant to work with. Sincere Thanks! Kimberly Woodward More

Josh was very professional. Work is diagnosed and corrected in a timely fashion. I would highly recommend Gastonia Dodge! Work is diagnosed and corrected in a timely fashion. I would highly recommend Gastonia Dodge! More

Excellent customer service! Annabell was a joy to work with and was very helpful. I couldn't be more pleased with the visit. Annabell was a joy to work with and was very helpful. I couldn't be more pleased with the visit. More

Excellent customer service! Very helpful and my experience was very delightful!(Becca Fox helped us and she was the best!) Very helpful and my experience was very delightful!(Becca Fox helped us and she was the best!) More

Great customer service and great communication from all team members that help with my Jeep wrangler issues. Thanks guys. team members that help with my Jeep wrangler issues. Thanks guys. More

The new management has drastically improved the dealership. Everyone is extremely helpful and knowledgeable. Highly recommend! dealership. Everyone is extremely helpful and knowledgeable. Highly recommend! More

My service experience was great. I will definitely take my Jeep back for service. Haley was great to work with. I will definitely take my Jeep back for service. Haley was great to work with. More

Very helpful and useful easy to understand and helped me a lot because it was my first time. a lot because it was my first time. More

Good Service, great waiting room, I received a text with just one contradiction, the service person told me that it was $190 for the break fluid change, but the text said it was free with the other services just one contradiction, the service person told me that it was $190 for the break fluid change, but the text said it was free with the other services, totals were different, service person said $480, but text was $480-190=$290. I believe the service person was right, the text was wrong. More

Josh is a fam fav and the only one we work with at GCDJR. Always a pleasure to deal with, understanding, quick and thorough with our vehicles. Always entertains my thoughts and questions on things that "migh Always a pleasure to deal with, understanding, quick and thorough with our vehicles. Always entertains my thoughts and questions on things that "might" need to be done :) Thanks Josh! See you next time! More