Gastonia Chrysler Dodge Jeep RAM
Gastonia, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Jimmy and Rich were awesome to work with as I brought my vehicle in for service and considered trading for a newer model. The service group was very prompt and helpful and considerate of my time. The sales vehicle in for service and considered trading for a newer model. The service group was very prompt and helpful and considerate of my time. The sales team worked quickly to get me a price that was in my budget and get the paperwork completed so i could be on my way. More
We have dealt with McKenney Chrysler for the last 18 years, and had been very pleased with our sales and service experiences. Our sales experiences have been very good, and our service has been excellen years, and had been very pleased with our sales and service experiences. Our sales experiences have been very good, and our service has been excellent. (Our service contact, Chris Carlisle, has been outstanding - even coming to our home to pick up a car for service when needed!) We didn't know what to expect when the dealership changed hands, but we were pleasantly surprised to find that the new dealership kept all that McKenney had, along with new perks for doing business with them. This past weekend, we traded in our 9-year old minivan (bought and serviced at McKenney) for a Jeep Grand Cherokee Overland. The new sales and management staff were just great - they gave us a very fair price on the trade-in, and were reasonable with the cost of the Overland. But, almost more than that, we were treated with respect through the process. Thank you for a job well done! We look forward to our continued association. More
Wed. 7/3/13 This was for warranty work. Dropped truck off in the morning, hadn't heard back by 3:15 so called and left msg. for Keith. No response. Called again over an hour later, Keith too busy to ta off in the morning, hadn't heard back by 3:15 so called and left msg. for Keith. No response. Called again over an hour later, Keith too busy to talk. Needing truck for the holiday, picked it up after 4:30. Keith had a long list of items that "needed to be taken care of", many of which were not necessary. Fri. 7/5/13 Keith called just after 10:00 to say we had to bring the truck in immediately for the warranty guy to take a look at it. Had to drop all birthday plans. When asked how long it would take, Keith said warranty guy not there, would have to call to make an appointment...left me furious! Keith finally offered a loaner car. Upon picking up truck in the afternoon, Keith said he would call later that day when he received approval and a loaner would be issued when bringing truck back for repairs. Mon. 7/8/13 Late afternoon, finally received call. Tues. 7/9/13 Dropped truck off. Had to ask for loaner, Keith acted as if he didn't know what I was talking about. Loaner was supposed to be back at end of day because it was promised to someone else for next day. Did not hear from Keith to say truck was ready, called in afternoon and left msg. No response. Called back in the evening, Keith said he was with a customer and couldn't talk, just bring back the loaner and he'd try to have the truck ready. Didn't want to take the chance on being left without transportation and had plans within the hour so Keith said keep the loaner. 'Hope the guy it was promised to wasn't too upset. Wed. 7/0/13 Keith called mid-morning and left msg. to bring his loaner car back right away. We live way out in the country and had to make three trips to get service. Keith consistently lied to us and couldn't remember what he'd told us. He wouldn't return calls or keep us reasonably informed, demanded we immediately bring in truck for warranty inspection when no inspection was scheduled and didn't let us know when repairs were completed. All in all, this was a very bad experience. It is extremely unlikely that we will ever be back to this dealership and will not recommend them to others. More
Friendly staff, great deal, easiest and most pleasant car buying experience in 27 years, 8 vehicles during that time! Jeremy and Tony made us feel comfortable and answered all our questions. Thank You! buying experience in 27 years, 8 vehicles during that time! Jeremy and Tony made us feel comfortable and answered all our questions. Thank You! More
Everybody that I dealt with was very friendless and polite. Josh went out of his way to get me the car I wanted at the best possible price. I was very impressed with the friendliness of the entire staf polite. Josh went out of his way to get me the car I wanted at the best possible price. I was very impressed with the friendliness of the entire staff. I had made an Internet inquiry and Josh was very quick to call me and follow up with an appointment so that I could look at the car I was interested in seeing. Josh was helpful and willing to let me test drive as many cars as I needed to so that I was certain that I was buying "THE" right car for me. I really had a good experience with Gastonia Chrysler Dodge Jeep Ram and would suggest that anybody looking for a car to go there and ask to see Josh! More
Ok I have been to other dealers and everybody didn't wanted to help me. It was a lot of red tape. The same thing everywhere I went. as the last stop on the way home I stopped at Gastonia dodge just to wanted to help me. It was a lot of red tape. The same thing everywhere I went. as the last stop on the way home I stopped at Gastonia dodge just to see what they may have on the lot that may work for me. Seen the Chrysler 200 was on sale, I went in to see what kind of sale it was. Danny (sale man) asked if he could help me and I asked him about the sale he told me it was on a new car (2013) he introduced me to Dan (sales manager) Dan told me the sale was the 4th of July sales event. it was a great sale. I told him it would not help me cause I have been turned down every where. I told him my score and he said he could do it. well what the heck one more time. about 5 mins later he said he got it done for me and danny to pick out a 2013 200. WOW! I was blown away. this place is alsome, very nice, not push you into a sale, I WILL BE BACK. I will tell everybody to buy a car there. They do what they tell you. GREAT!!!100% Thank you J.E.Brown More
All of the employees we dealt with made our buying experience very enjoyable. Buying experience was very easy and did not take all day as we have experienced in the past. Really like our new vehicle. experience very enjoyable. Buying experience was very easy and did not take all day as we have experienced in the past. Really like our new vehicle. More
My husband and I brought our convertible in for a recall repair. Keith was very courteous and friendly from the moment we walked in. He even petitioned his manager to pay the cost of the tow we incurred. repair. Keith was very courteous and friendly from the moment we walked in. He even petitioned his manager to pay the cost of the tow we incurred. They gladly reimbursed us. Hats off to Keith for such great customer service and to all the mechanics who do such great work every day. More
My service appointment this morning was completed very fast. I had an oil change and tires rotated all in under 35 minutes. The work was done accurate and cost efficient. fast. I had an oil change and tires rotated all in under 35 minutes. The work was done accurate and cost efficient. More
Jay Rappaport has an infectious smile, always upbeat. He takes very good care of my needs. I have never had a problem getting service and never any surprises when it came time to pay. takes very good care of my needs. I have never had a problem getting service and never any surprises when it came time to pay. More