Gastonia Chrysler Dodge Jeep RAM

I always have a good experience at Gastonia Chrysler Dodge every time I go in. They come in and update me on my service while I am in the waiting room. The Service guys I deal with call me by name when Dodge every time I go in. They come in and update me on my service while I am in the waiting room. The Service guys I deal with call me by name when I come in and the work is done in a timely manner. No work that was not specifically listed on my service order is done without talking to me first, so there are no surprises when the car is finished. The dealership always has free coffee in the waiting room and a TV to keep you occupied while waiting. I have no hesitations in recommending them to others. More

Service Dept was very clean and employees friendly. I told them what services were needed for my car. Chris was able to assure me all will be taken care of. told them what services were needed for my car. Chris was able to assure me all will be taken care of. More

I was very pleased with my car buying experience. I never felt pressured in any way and they worked hard to get me the vehicle I wanted within my price range, at the same time giving me a great deal on my tr felt pressured in any way and they worked hard to get me the vehicle I wanted within my price range, at the same time giving me a great deal on my trade in. I will definitely recommend this dealer to my friends and family and look forward to working with the service department to maintain my new car in the future. More

Jay Rappaport in the Service department ALWAYS provides great customer service. When I leave my car with him, I know it is in good hands. He cares about my experience and wants to make sure I drive away ha great customer service. When I leave my car with him, I know it is in good hands. He cares about my experience and wants to make sure I drive away happy. In addition, he does not try to sell me or push me into completing repairs that are not needed at the time, but maybe in the future. I trust him and that is hard to say in the automotive service industry. I recently left my car to get detailed, but there was some confusion and the detailing did not meet my expectations; however, Jay and Rebecca both went above. Both communicated their apologies & their desire & personal assurance that the detailing would be done to my satisfaction. It is my understanding, Rebecca is part of a new customer relations department and I must say, you picked the right woman for the job. She was very nice to deal with and provided great customer service. I truly wish more companies had people like Jay and Rebecca who care about their customers working for them. More

Didn't feel hassle about buying a car like most dealership place. Very friendly staff and helpful understand where we needed to be in payments. Didn't take long to get the paper work done. dealership place. Very friendly staff and helpful understand where we needed to be in payments. Didn't take long to get the paper work done. More

Overall this was my best experience purchasing a new vehicle. The staff was friendly, helpful and most importantly not overly aggressive in trying to make a sale. Coming from the North East most expe vehicle. The staff was friendly, helpful and most importantly not overly aggressive in trying to make a sale. Coming from the North East most experiences I have had with dealerships have been, for lack of a better word hostile. Gastonia jeep was a welcome change, I have been there for service before and their service department on time and professional, now I can say that the dealership sales department as well is professional and very well run. My wife and I saw three new vehicles, test drove one and in little time got a decent rate for our trade in and a good price on new vehicle. I can honestly say when it comes time to get our next jeep we will be going to Gastonia Chrysler. More

My hat goes off to Dan ,Michael ,& last but not least Brandon for making my visit at Gastonia Dodge Jeep a very pleasant one.When I arrived at your dealership on Sunday I knew what I wanted & my sa least Brandon for making my visit at Gastonia Dodge Jeep a very pleasant one.When I arrived at your dealership on Sunday I knew what I wanted & my salesmen Michael Todd did not try to pressure me in any way shape or form .After test driving the 2014 Jeep Grand cherakee I was really impressed with it ,so now we go to Dan the sales manager ,what a great guy he is ,we ran numbers on trade of my car I was trading he made me very happy ,thank you Dan.When we went back to finance Brandon ,made my wife & I very comfortable & did not try to rip us off in anyway shape or form . What a very nice day it turned out to be after I had a lot of personal matters going on at the same time we were trying to by the jeep . Thanks again to the staff at Gastonia Dodge Jeep Chrysler Ram . : ) More

The friendly attitude that Danny had made us feel comfortable. The knowledge he had of the vehicle was awesome. It was a pleasure to deal with someone who knows what is being sold and wasn't pushy a comfortable. The knowledge he had of the vehicle was awesome. It was a pleasure to deal with someone who knows what is being sold and wasn't pushy at all. This was one of the best vehicle buying experiences that we have had. I would highly recommend this dealership and Danny the fellow who took really good care of us. I hope our ongoing relationship with the service at this dealer turns out just as pleasurable as the sell. More

We have purchased two vehicles from this dealership and have had them exclusively maintain the vehicles for nine years. We will continue to do so because of the peace of mind that has been established wit have had them exclusively maintain the vehicles for nine years. We will continue to do so because of the peace of mind that has been established with our confidence in the Service Department. We travel extensively in our vehichles, as evidenced in the odometer readings, and the assurance that our vehicles are held to the highest safety and maintenance standards makes this Service Department immeasurably valuable. The front desk staff has never, ever been anything less than friendly, professional and attentive, and our occasional interactions with the technicians and mechanics have always been likewise. We appreciate the opportunity to share our rave review of these employees and hope to continue to work with such a fine cadre of individuals for as long as we are buying and driving cars. More

I had a very bad experience with Gastonia Nissan 9 yrs ago and was very "anti-dealership". My last few cars came from Auto Trader or private party. I can honestly say my experience with Gastonia CDJR was ago and was very "anti-dealership". My last few cars came from Auto Trader or private party. I can honestly say my experience with Gastonia CDJR was a refreshing change! They renewed my faith that it is possible to get a good and fair price at a dealership. They made a believer out of me. I would highly reccomend them. These guys were GREAT!! : ) P.S. I was the first customer at the NEW Gastonia Chrysler Dodge Jeep Ram!! More