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Gastonia Chrysler Dodge Jeep RAM

Gastonia, NC

4.6
4,168 Reviews
Gastonia Chrysler Dodge Jeep Ram always maintains competitive new and pre-owned inventories of Chrysler, Dodge, Jeep and Ram vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 2339 East Franklin Blvd to see for yourself!
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2339 E Franklin Blvd

Gastonia, NC

28054

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Showing 4,168 reviews

April 21, 2015

Easy and Hassle Free I have been having my vehicles serviced at Gastonia CDJR for the past five years with great customer service and honest assessment of my vehicle. It More

by bbelcher2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Craig
April 21, 2015

Bryan was the best car salesman we have ever dealt with I went in with a friend to look at some jeeps and after seeing the Dodge Journeys and seeing the price was somewhat within my range I test drove the c More

by druiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 25, 2015 -

druiz responded

The day after I purchased my Dodge Journey I wrote a review about u how wonderful and amazing everything had been. That night as I was letting my brother look over the final layout of the contract we noticed some disturbing things. The financial manager had added an extended warranty and service maintenance plan without ever asking us or telling us about it even after we had said several times we did not want the extended warranty. When we were signing papers we felt rushed and he didn't go into detail at all on the contract. When I went back the next day to talk to him about it his response was simply that that's the way it had been approved and we couldn't do anything about it. He could take off the extra $3000 it tacked on to the loan but our APR would go up or our payment would stay the same even though the bank would be financing less money. To me that didn't sound right so I spoke with the overal manager and he took off the maintenance and extended warranty and brought down our payments by about $60. If we had been listened to and if he had explained this from the start before we signed we could have avoided the entire situation. I left feeling like the integrity and trust was broken. The financial manager even went as far as to say that they make their money off the extended warranty and service plan when I asked why it was put on there in the first place without our consent. I am highly disappointed because at that point I wanted to return the car and was unable to but at least I got my payments lowered. I lost a lot of time and money by having to go up there to the dealership several times. And I did not receive any compensation for this mistake that was made on their part. I would not recommend working with Brandon beck and if you have to then check over everything clearly to make sure he doesn't screw you over. I would like to thank Rebecca fox for being very nice To us when we went in to sign the final contract and Ron Lovelace for getting our payments lowered and working with us.

April 19, 2015

"Customer Service" Our Experience was great. I told my salesman "Gerald Morrison" exactly what i was looking for and he found me exactly what i wanted and did not try an More

by Darvin Capps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Morrison
April 12, 2015

Proud Customer Service the customer service that I receive at Gastonia Chrysler Dodge Jeep Ram was way above my expectation. I had been to several dealerships and the attent More

by pennylou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 11, 2015

purchase experience We had no idea of what we were looking for and Danny took all the time we needed for us to process what we were looking at. We stayed way to late on More

by gradallman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Craig
April 08, 2015

Great job Would like say wonderful buying experience the sale team was great. Would like to thank Jimmy Grant and Mark Gomes they made me feel like family and h More

by Mr. Clowney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Grant, Mike Gomes
April 07, 2015

New Jeep I have always wanted a Jeep Wrangler! I dropped by to look at the Jeeps and consider options not expecting to purchase a new vehicle. Gerald was sup More

by Angela82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Morrison
April 07, 2015

Great Experience for a first time buyer!! Currently a full-time college student about to graduate and also working full-time. I came in looking at a specific truck and started talking to Phil More

by Lang2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Bing
April 04, 2015

Jeep sale great experience but my jeep needs buffing there are some scratches and its brand new. Jimmy and Brandon and jeremiah were helpful but the jeep had to More

by ash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Grant
April 03, 2015

Awesome Experience!! Gastonia Chrysler was excellent to do business with. Chris Stevens was extremely helpful and courteous and made the experience a lot better than I was More

by Dustin223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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