Gary Yeomans Ford of Ocala - Service Center

Kudos to Alison Huilker, service advisor and the techs that worked on our car. We experienced problems with backup camera and sensors around the car. By coordinated efforts with locals as well as company that worked on our car. We experienced problems with backup camera and sensors around the car. By coordinated efforts with locals as well as company engineers, they went through 12 sensors and 8 modual updates to bring our car back into quality spec expected from Lincoln. And they completed our 6 month inspections, oil & filter change & tire rotation. Now here the topper, all this while using their exclusive pick & delivery service that allowed us to use an equivalent loaner. Wow! Phil & Donna Glasser More

Allison was very helpful getting my Edge in for a recall recall completed in great time. She is very personable and very helpful. I would request her for my service advisor again if needed. recall completed in great time. She is very personable and very helpful. I would request her for my service advisor again if needed. More

My 2011 Ford F 150 with 130,000± miles on it had a transmission issue. When I brought it in Mr. Dennis Moore assisted me. He stated that there would be a charge to diagnose the problem and that it mig transmission issue. When I brought it in Mr. Dennis Moore assisted me. He stated that there would be a charge to diagnose the problem and that it might take a few days. It did. He kept me informed of the progress throughout. He researched and found that the warranty had been extended on the specific issue. When the issue was resolved it was at no cost. Mr. Moore did an exceptional job towards me as a customer and also as a representative for Ford of Ocala. Great place to do business. More

Ford of Ocala came to my rescue on 5/08/21 when Galloway Ford in Fort Myers, FL left me stranded on a trip north. On 5/05 my 2016 Ford Escape had a 3 hour service at Galloway. Necessary because I was driv Ford in Fort Myers, FL left me stranded on a trip north. On 5/05 my 2016 Ford Escape had a 3 hour service at Galloway. Necessary because I was driving 600 miles solo. Apparently no one checked the battery because on 5/07 my battery was dead. The battery was charged overnight but still "hesitated" when starting on 5/08. I was concerned that the car might not start when I stopped for gas, but I did not want to return to Galloway and waste another day. I was sure I could find someplace to install a new battery along the way. True I could find a battery but no one wanted to install it. My son set about (from his office) trying to find a dealership. Ocala was the most available and most courteous one. The service department installed a new battery very quickly. The staff was concerned and helpful, getting me on my way quickly and securely. THANK YOU to the staff and the management who trained them. Hats off to Brandon Ramirez. More

Ford of Ocala has the worst service department I have ever dealt with in over 20 years of being a faithful Ford buyer. My 2019 expedition has been here since January 23, 2021 to have a transmission issu ever dealt with in over 20 years of being a faithful Ford buyer. My 2019 expedition has been here since January 23, 2021 to have a transmission issue addressed that had been banging into gear since it was 30 days old. As of today March 26th this dealer has not got the vehicle on a lift to even diagnose the problem. This is the worst service ever. If you like getting the run around this is the dealer for you. More

I brought my car in for service for some engine problems, and the service technicians uncovered several issues that contributed to my engine issue. The Service Department in which Pam Wade was my service pr and the service technicians uncovered several issues that contributed to my engine issue. The Service Department in which Pam Wade was my service provider did a superior job in detecting and correcting not just my engine issues but other outliers that was impacting the performance of my 2005 Ford Five Hundred. I truly can't say enough of my appreciation and thank you to Pam and her team in repairing my old horse. I'm riding good now!! Thank you everyone at Ford of Ocala!! More

You can go and buy a new Ford at many different Dealerships but once you leave that is when you depended on the service department. Ford of Ocala has a top notch service department employees like A Dealerships but once you leave that is when you depended on the service department. Ford of Ocala has a top notch service department employees like Alison Huiker make sure are 100% satisfied. Thanks Alison for the great customer service! More

Horrible Experience in Service Dept This service department damaged this car on so many fronts and created safety Hazards. They damaged the brake system by contaminating reservoirs. This service department damaged this car on so many fronts and created safety Hazards. They damaged the brake system by contaminating reservoirs. They worked on the A/C 3 times and still could not fix it (after charging $2k) They cant even torque the wheels on the car. The put in the wrong transmission fluid on a transmission fluid. Now the transmission is dying. Hobb Reardon, Donna Vezina, and Steve Holos worked dilligently to cover it up. I suggest you go elsewhere, be fre they use the damage they cause to your car as their next source of revenue. More

3 weeks at the Dealership and no Diagnosis! My van broke down and would not start up again with oil leaking from the engine compartment. The closest dealership was Ford Ocala and after a call to My van broke down and would not start up again with oil leaking from the engine compartment. The closest dealership was Ford Ocala and after a call to them I had my vehicle towed. Due to a seminar the mechanic wouldn't be available to have an estimate ready for 5 business days. I was promised that a diagnosis would be performed expeditiously after his return. The communication by the service advisor was disappointing and I initiated contact to receive updates, which were excuses why nothing had be done. After week 3 at the dealership I let Alison know that this delay was unacceptable and she responded it would take approximately 5 months! to repair my van. The unprofessional response and her general attitude towards the situation led me to have my van towed to Ford Gainesville on the same day. Unfortunately Ford Motor Company does not really care about its reputation and referred to the fact that each dealership is privately owned. Rather a disappointing fact!! More

Great customer serivce I first took my car to Villages Ford to fix, my battery had to be replaced 3 times in one year. Ford of the Villages never took the time to find the I first took my car to Villages Ford to fix, my battery had to be replaced 3 times in one year. Ford of the Villages never took the time to find the real problem. I took my car to Ford of Ocala, they had my car for almost a week, but they actually took the time to look under my hood and find the problem. I had great customer service at Ford Of Ocala, and appreciated everything they did. I wll not go back to Villages Ford, i will continue to take my car to Ford of Ocala, even if they are out of my way!!! Everyone was nice and helpful!! More