Gary Yeomans Ford of Ocala

Rich and Julie always take care of me when I bought my 3 rd car from them. Also Pam in the service Dept. Is the best. I drive 40 minutes to get there. I could go to two other Ford dealers but I like Ford of rd car from them. Also Pam in the service Dept. Is the best. I drive 40 minutes to get there. I could go to two other Ford dealers but I like Ford of Ocala !!! 👍👍👍 More

Very easy transaction. They offered more for my trade than any other dealership. In fact, it was 4000 more. I went online and filled out some information and they called me. When I arrived, a manager than any other dealership. In fact, it was 4000 more. I went online and filled out some information and they called me. When I arrived, a manager met me as I left my car. Pat knew who I was and why I was coming. A salesman was ready and showed me exactly what I wanted. The deal was smooth and easy. I couldn't ask for more. Doug and Pat were great as was the appraiser, but I didn't get his name. Fantastic dealership. More

Horrible Experience in Service Dept This service department damaged this car on so many fronts and created safety Hazards. They damaged the brake system by contaminating reservoirs. This service department damaged this car on so many fronts and created safety Hazards. They damaged the brake system by contaminating reservoirs. They worked on the A/C 3 times and still could not fix it (after charging $2k) They cant even torque the wheels on the car. The put in the wrong transmission fluid on a transmission fluid. Now the transmission is dying. Hobb Reardon, Donna Vezina, and Steve Holos worked dilligently to cover it up. I suggest you go elsewhere, be fre they use the damage they cause to your car as their next source of revenue. More

3 weeks at the Dealership and no Diagnosis! My van broke down and would not start up again with oil leaking from the engine compartment. The closest dealership was Ford Ocala and after a call to My van broke down and would not start up again with oil leaking from the engine compartment. The closest dealership was Ford Ocala and after a call to them I had my vehicle towed. Due to a seminar the mechanic wouldn't be available to have an estimate ready for 5 business days. I was promised that a diagnosis would be performed expeditiously after his return. The communication by the service advisor was disappointing and I initiated contact to receive updates, which were excuses why nothing had be done. After week 3 at the dealership I let Alison know that this delay was unacceptable and she responded it would take approximately 5 months! to repair my van. The unprofessional response and her general attitude towards the situation led me to have my van towed to Ford Gainesville on the same day. Unfortunately Ford Motor Company does not really care about its reputation and referred to the fact that each dealership is privately owned. Rather a disappointing fact!! More

Unfortunate Experience As a first-time car buyer, I am truly disappointed in Lincoln. Lincoln/Ford of Ocala has treated me with terrible customer service. Paris tried her ha As a first-time car buyer, I am truly disappointed in Lincoln. Lincoln/Ford of Ocala has treated me with terrible customer service. Paris tried her hardest to take total advantage of me, and I almost paid $8,000 over the sticker price for my vehicle. Management is completely untouchable, and no one there can give you a straight answer without you having to call on multiple occasions. I have never spent so much time speaking to voicemails and employees who have no interest in helping you. I had my car serviced twice in less than a week of owning it, and these major inconveniences are ignored. The customer service is better at Walmart, and I have had my image of the amazing Lincoln company tarnished. My experience has been terrible, and the only positive thing that I can say in regards to Lincoln is that the service department in West Palm Beach, at Al Packer Ford, is phenomenal and that the people there (notably Joe, Rob, and Michelle) were the only people to truly care about anything. I will certainly only want to deal with them from here on out. In addition, Isaiah in corporate has been wonderful about getting my simple tasks taken care of when Lincoln/Ford of Ocala could not do it themselves. I certainly cannot recommend Lincoln/Ford of Ocala, and would say one should be prepared to be taken advantage of, deal with a major headache, and spend hours on the phone before everything is said and done. It is hard to enjoy your new car when it took such a hassle to get it. I am so disappointed and feel robbed of what was supposed to be an exciting and fun experience of buying my first car. Please do yourself a major favor and take your business to a competent dealership with employees who are knowledgeable about what customer service encompasses. More

Great customer serivce I first took my car to Villages Ford to fix, my battery had to be replaced 3 times in one year. Ford of the Villages never took the time to find the I first took my car to Villages Ford to fix, my battery had to be replaced 3 times in one year. Ford of the Villages never took the time to find the real problem. I took my car to Ford of Ocala, they had my car for almost a week, but they actually took the time to look under my hood and find the problem. I had great customer service at Ford Of Ocala, and appreciated everything they did. I wll not go back to Villages Ford, i will continue to take my car to Ford of Ocala, even if they are out of my way!!! Everyone was nice and helpful!! More

Damage caused by poor workmanship Ford of Ocala performed a transmission repair that I paid out of pocket for (now a known issue from Ford on a recall), less than 6,000 miles later I w Ford of Ocala performed a transmission repair that I paid out of pocket for (now a known issue from Ford on a recall), less than 6,000 miles later I was still having the same transmission issues. I then took my truck to a transmission specialty repair center where I was told that Ford of Ocala scratched/damaged a plate in my transmission and did not torque bolts to proper specifications. Ford of Ocala's poor workmanship in the first repair($1,200) directly caused the second repair($1,800) Both times I paid out of pocket for these repairs. After weeks of being given the run around by Ford of Ocala they informed me that they can not substantiate my claims; even though, I provided all receipts for proof of repairs and provided the names of the technicians for them to contact. The service manager did not even care to take the time to attempt to substantiate my claims. Hob (Service Manager) and Donna ( Management) both implied I was being untruthful and would not take any responsibility for the poor workmanship of their technicians. They made NO attempt to provide the proper customer service, rectify the situation or reimburse me due to their lack of quality workmanship! BEWARE!!!!!!!!!!!!!!!! More

Not if your elderly We brought my moms car in because brake lights didn’t work and we knew it was the sensor. She was with us when we brought it in so they new she was el We brought my moms car in because brake lights didn’t work and we knew it was the sensor. She was with us when we brought it in so they new she was elderly. We gave them her home number to call about car because we were working on outside of her house. When you called her and it was the sensor she was told it was $111.00 for the sensor I then was listening to conversation and they asked her if she wanted it serviced and she asked was that included in the price and they said yes. Never got a phone call that car was done and my boyfriend called next day when opened and they said car was done. He asked what we owed and it was over $400.00. He asked what they did it was the sensor and a fuel flush which I never heard my mom approve. When we picked up car they asked where she was. We paid for this because I didn’t want her to know that you took advantage of her. She is on a very limited income and I can’t believe you would take advantage of an elderly person. I’m very disappointed and her car will never come back to you. Advice if your elderly make sure someone is talking to them. My mom thought her bill was $111.00. More

Service I contacted Ocala Lincoln for a problem with my 2018 Lincoln I have service advisor Mike Graham who went above and beyond to help me I am very gratef I contacted Ocala Lincoln for a problem with my 2018 Lincoln I have service advisor Mike Graham who went above and beyond to help me I am very grateful for Mike and the service department for rectifying the problem that we had I highly recommend them for any problems you have More

Bad Day I was attending an event with my daughter in the area, when I had an issue with my 2016 Ford Fusion. So I was stuck in Ocala with no vehicle, called m I was attending an event with my daughter in the area, when I had an issue with my 2016 Ford Fusion. So I was stuck in Ocala with no vehicle, called my insurance company to tow me to the local dealership which was Ford of Ocala. Driver dropped me off with the Service representative John Geremia who came to my rescue. He was able to get the issue resolved in a good time frame was able to also complete my scheduled service, even though this wasn't my home dealership. If i loved in the area, I would definitely use them for my automotive needs. Highly recommend them and John G !!!! More