Gary Yeomans Ford Palm Bay

I had a great experience during the lease of my 2 new 2013 Ford Focus. My salesman was very attentive and helped us through the searching portion, as we started out looking at the Focus, Escape, and Edg 2013 Ford Focus. My salesman was very attentive and helped us through the searching portion, as we started out looking at the Focus, Escape, and Edge. After we narrowed it down to a pair of Focus, he helped us with picking out the two that were equipped the way we wanted them and in the colors we wanted. The sales manager was great as well, working to find the right vehicles even if at another dealership (we ended up taking a pair that were in stock but didn't start out looking that way). The finance manager was also great, and moved us through his office very quickly while still presenting us with all of our options. All in all, a great experience and the new ownership and management is a huge improvement over the prior owners. More

GREAT CUSTOMER SERVICE GREAT SERVICE DEPT QUICK AND EASY. FAIR PRICE AND I RECEIVED A FREE MULTIPOINT INSPECTION AND FREE CAR WASH AND VERY SWEET CUSTOMER RELATIONS MANAGER CALLED TO MAKE SURE I WAS COMPLETE FAIR PRICE AND I RECEIVED A FREE MULTIPOINT INSPECTION AND FREE CAR WASH AND VERY SWEET CUSTOMER RELATIONS MANAGER CALLED TO MAKE SURE I WAS COMPLETELY SATISFIED More

In my work we often say, "people may for get what you did for them, but they will not forget how you made them feel". This generally does not apply to car dealerships, but let me share recent experi you did for them, but they will not forget how you made them feel". This generally does not apply to car dealerships, but let me share recent experiences with you. About two weeks ago, on a Friday, I took my 2010 Ford Fusion to the dealership. The right tire was losing air and I had a problem with the passenger side mirror from a small impact with a trash can. This young man, who appeared too young to know anything, named Shawn, worked with me on my tire. First he told me the tire had to be replaced, then he came back and told me that the tire was not in stock but he would have it by Monday, and that the price would be about 20.00 less than the original quote. In addition, he was getting the paint code for my mirror and would have to order it, but if we did that work on a Monday or Tuesday, the paint guy would be there and everything could be done at once. He would have the current tire put back on my car. "How long will that take?" "45 MIN", "Gee, I have already been here an hour and I have a very busy day,,," , " I'll try to get it out in 30 min.". When Shawn returned, it was less than 30 min, and he said your car is ready and running with the door open for you. (You're kidding, right?) Well, he held the door of the customer lounge for me, and there was a person holding every door through the bay, my car door WAS OPEN, ENGINE RUNNING and AIR ON!!!!! WOW! How did that make me feel? Like little Orphan Annie when she went to the movies and all the ushers smiled and waved her through!! And yes, I have shared this experience with my friends and and colleagues! In addition, Shawn WAS knowledgeable, extremely polite, and he moved with a sense of MY urgency. I watched him hustle into the waiting area to talk to me, not lumber in , visiting with co workers along the way, and yesterday, he sprinted across the bay to check if my car was finished. What a great SERVICE PERSON you have. My hat is off to you! More

We wanted to purchase an SUV that could be towed behind our motorhome. We stopped about 45 minutes before closing and Tracie Fonte, Don and Mike stayed almost two hours past closing to help us with a deal our motorhome. We stopped about 45 minutes before closing and Tracie Fonte, Don and Mike stayed almost two hours past closing to help us with a deal. Tracie found that we had rebates and credits and an employee ford plan and Don worked out an acceptable trade solution for our 2011 Mustang. Tracie was extremely knowledgeable about the vehicle which impressed my husband who has been an auto parts store manager for 35 years. Once decided on a vehicle, (a new 2012, Tracie had to find it in the state of Florida in the color we wanted which was no easy task. We preliminarily agreed on a deal and they kept our Mustang and gave us a brand new 2012 Escape loaner to drive until she found the V6 model in the color and with the features we wanted. She hit a few road blocks along the way but persevered. She did not find us the color we originally requested, but assured us she would find us one we would like. She actually found us a steel blue that we never would have requested but because she listened to us, she was confident we would like it and we love it. The finance team with Tony and Mike was the smoothest deal we ever went through. Everyone we dealt with made us feel like we were their only customer for four days until we picked up our new vehicle. I would highly recommend this dealership and Tracie in sales and will be writing a letter to the General Manager with kudos for everyone. More

I went to PALM BAY FORD on June 13, 2012 because my F150 5.4L V8 engine was not running smoothly. At the end of the day Mr Robert Mendez called me and said it has a bad coil on cylinder #1. The cost was goi 5.4L V8 engine was not running smoothly. At the end of the day Mr Robert Mendez called me and said it has a bad coil on cylinder #1. The cost was going to be $200 for labor and $75 for the part! Seemed high but i needed it done. I picked up the vehicle the next day which seemed to run the same as before. A few weeks later I was out of town with the truck on a saturday when it began running really rough. I got it checked at a local shop who informed me that the computer codes show #2 and #8 cylinder on engine was misfiring. He reccomending replacing the coils but it was 5pm on saturday and they were closing. I was in Sarasota FL, 180 miles from home! I got new coils the next sunday from Auto Zone, and changed #1 and #8 and found out #8 was badly cracked and not even bolted on!. I feel they misdiagnosed the problem, should have reccomended changing the broken #8, overcharged me for labor, (It took me 10 min to change them) and installed a defective part. I went to the service/parts director, Mr Shawn Grezaffi with my concerns. He offered to do more work on my truck, but I am not comfortable with them working on my truck! It's running fine now no thanks to PALM BAY FORD. He gave me the run around about a refund for the labor and defective part. He said he would try to do it but its alot of paperwork. Funny how easy it was for them to take my $415.55 but how hard it is to get it back. Shawn promised to let me know of his intentions and has since never returned my call. BUYER BEWARE!! Dale B Palm Bay FL More

Every warranty issue I had they rejected. There is a loophole for everything. This dealership has no integrity. The new management should all be fired. loophole for everything. This dealership has no integrity. The new management should all be fired. More

I arranged for a service appointment for 9:00 a.m. on Jan 10, 2012 to have my a/c system checked as it was not blowing cold air. The car was delivered and paperwork filled out by the service advisor prior t 10, 2012 to have my a/c system checked as it was not blowing cold air. The car was delivered and paperwork filled out by the service advisor prior to 9:00. I waited. At 10:00 the car was still parked on the back lot unlooked at. (Why did I bother getting an apppointment?) At about 10:15, I noticed it had been moved to just outside a service bay and the hood was up. About 10:20 or so I was advised that the compressor had a leak and would need to be replaced for about $1300. I said "thank-you but let be think about it". (The vehicle was several thousand miles out of warranty.) The next day I took the car to an independant shop that has a good reputation. It took them about 45 minutes of crawling around under the car and under the hood to find a coolant line with a hole it in. They said there was dye everywhere. The line was located behid the radiator and the hole was under a foil heat shield. They also found both coolant line dust covers missing. Actually, one was sitting on a ledge in front of the window so they reinstalled it for me. I returned to PB Ford to complain about the missing cover and was told they would order them. The next day I returned the car to the independant shop where they made and installed a line to replce the holed one and recharged the system. Total charge - $190. A few days later PB Ford got the missing dust cover and I installed it. Had I entrusted the repair to PB Ford, I'm certain I would have been out $1300 (perhaps a little less since I was a loyal customer). This is but one of several disappointing service visits at this dealership. More

Went to this dealership looking for a used car with good gas milage. We saw a 2008 Ford Focus, it was was priced at 12K.. when we sat down with the sales rep, Troy, told him what we wanted, he cam back tous gas milage. We saw a 2008 Ford Focus, it was was priced at 12K.. when we sat down with the sales rep, Troy, told him what we wanted, he cam back tous and said that they can knock off 2K.. when we were in the finance dept, we explained to Ryan our situation, and HE AGREED on the sale. We Signed the paperwork and drove off the lot. Just recently we had saw an ad for this dealership for a newer model. I called and voice my option to the sales manger, JIM HOUSE. He stated to me that the vechicle was discounted down 800 dollars, and that we got what we need and "TO BE HAPPY FOR WHAT I GOT". Not only are we out the money we put down, I found out that this vechile should have been sold no more then 9K. We found out that if we went with a newer model we could have had a lower carpayment, and we would not need their GAP insurance or extended warrenty. By the way, we had to purchase these items to meet the requirments of the beank in order to get a good interest rate.. I will not refer anyone to this location. we are out of 5K because of this!!! More

Mr. Sanders listened carefully to our needs and presented us with several options for lease or purchase. He gave us the distance we needed when discussing things privately as a family, and never lost patienc us with several options for lease or purchase. He gave us the distance we needed when discussing things privately as a family, and never lost patience with my combative husband. :) More

i thought that mr. sanders was very professional, but not at all pushy like most sales people are; he was knowledgeable about all the vheicles we looked at and answered all of our questions; i would buy not at all pushy like most sales people are; he was knowledgeable about all the vheicles we looked at and answered all of our questions; i would buy a car from him again More