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Gary Yeomans Ford Palm Bay
Palm Bay, FL
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Palm Bay Ford- Used Corvette! The team at Palm Bay were outstanding in the helpfullness, knowledge, and friendliness. Our salesman was Johnny Sullivan, ask for Johnny! My wife and The team at Palm Bay were outstanding in the helpfullness, knowledge, and friendliness. Our salesman was Johnny Sullivan, ask for Johnny! My wife and I stopped in to find something sporty, relatively inexpensive., just on a whim and next thing we know we're driving off the lot in a beautiful dark red 1999 Chevy Corvette convertible with 29,000 miles. After the test drive we were sold. They're selection of new Ford's was amazing and we wish to. come back next year for a new car. We had an all around great buying experienc with the dealership (Everyone was friendly), Johnny Sullivan and our finance manager Mike Karpowich and highly recommend Palm Bay Ford of beauriful sunny Palm Bay, Florida! More
Dealer damaged my car This was the worst dealership experience i ever had. they kept my car overnight without letting me know i called got no answer.. so i almost missed wo This was the worst dealership experience i ever had. they kept my car overnight without letting me know i called got no answer.. so i almost missed work the next day .then i get my car not fixed they said my aftermarket intake cause it..i call xx.. they let me leave with a unsafe car thats continuously stalling which all these cars do jus google it mod or not ....they damaged my hood and bumper dents and scratches ...after a couple yes it is no its not .. i asked for the footage they ignored and simply told me their done talking about it and left me standing there for about ten minutes..he comes back not with the tape..instead he come and tells me that people said it did. I said ok i want to see the footage they ignored and They threatened to call the police on me when i simply wanted answers..all they had to do was say see here in the footage ur car came here like this... i told him to go right ahead i would like to make a report too..he never called the police... i had to call the police just to make a report.. this is ridiculous they damaged and sold me a unsafe car now... More
insulted !!!! will never return here !!! I purchased my 2006 ford 500 new back in 2006 from here and had no problem. Went to look at a new fusion 6-10 and hated it and really liked the new es I purchased my 2006 ford 500 new back in 2006 from here and had no problem. Went to look at a new fusion 6-10 and hated it and really liked the new escape. The only thing nice I can say about this place now is Jennifer Jacobs is a good sales person and she tried. Sales manager Valued our trade at 500.00 when blue book was 3000.00. Walked out and we got 3000.00 on trade at the next Ford dealership near by and numbers came lower than what palm bay's deal was and got more of a vehicle. Thanks Palm Bay Ford for not taking care of a return customer. one star is for Jennifer Jacobs nothing else More
New car purchase What a great experience at Palm Bay Ford. My Mom moved down from the Northeast in search of a lease vehicle and having already heard great things abo What a great experience at Palm Bay Ford. My Mom moved down from the Northeast in search of a lease vehicle and having already heard great things about Palm Bay Ford I decided to bring her there to take a look at what Ford had to offer. Our sales associate, Matthew Turnmeyer, could not have done any better during the entire transaction! His knowledge of the product was top notch and he spent the time to listen to her needs and not try to sell her something he wanted to sell. There was no going back and forth on price and getting through finance was a breeze. This was not your "normal" car buying experience, this was like buying a car from a friend. If you are in the market for a new Ford you would be a fool to go anywhere else but Palm Bay Ford. Matthew and the staff are terrific. Just as a side note. We live in Cocoa and drove the 30 miles to Palm Bay Ford just so we could avoid Paradise Ford which is 4 miles away. More
Shady Bought a vehicle from Palm Bay Ford. Signed paperwork, done, right??? No!!! Get a call 2 weeks later to come in. Went in. Was told by finance tha Bought a vehicle from Palm Bay Ford. Signed paperwork, done, right??? No!!! Get a call 2 weeks later to come in. Went in. Was told by finance that we needed to sign ne papers because the finance company wanted more cash down so the fixed the numbers so it looked like we put more down. I asked him that day, same bank and due date. He said "yes". It was getting close to our due date and hadn't heard from bank. The day before our payment was due, we get a call from a company we had never even heard from. They said they were our auto finance company. I told them that I had never heard of them and that we were told we were being financed by another company. I called Palm Bay Ford and left a message. No call back. Called them back and spoke with someone in finance. He really didn't think it was a big deal which made me even angrier. I told him I expected a call back within a hour with some sort of explanation. Six hours later, no call back, so I called him back. He was busy all day and obviously he didn't feel my call was important. Said he would call the new company. He called me back about an hour later with no explanation. I am so mad. I had sent my daughter in to buy a new vehicle. I thought they were reputable, but I was wrong!!!! I WILL NEVER RECOMMEND PALM BAY FORD TO ANYONE AGAIN, IN FACT, I WILL STEER THEM AWAY FROM THERE!!!! If I could have given a zero rating I would have. These people are not honest!!! They are deceptive! Stay away from them if you are smart!!! Have contacted my attorney!!! More
FIVE STARS ALL THE WAY! Johnny Sullivan was attentive, friendly, & professional. We were set on a specific model, and he focused on finding the vehicle we wanted. It took a c Johnny Sullivan was attentive, friendly, & professional. We were set on a specific model, and he focused on finding the vehicle we wanted. It took a couple of weeks, and his professionalism & communication continually went far above & beyond ALL of our expectations. We got to the point where my husband needed to sign papers, and just could not get to the dealership, so Johnny personally delivered them, helped him understand the paperwork and eased the purchase process for us as a family. I also want to stress that Johnny, along with the sales manager and the help of the finance department, made this deal possible. Now we have the vehicle that I've been wanting for YEARS! *****FIVE STARS!***** More
Awesome!! Great experience! The wait time was a little long because we were buying two cars, but our sales rep Jacob Snow was amazing he took really good care o Great experience! The wait time was a little long because we were buying two cars, but our sales rep Jacob Snow was amazing he took really good care of us and we were very pleased with the experience. Thank you Jacob!!!!! More
Great Sales Experience, Thank you Jacob Snow! My sales experience at Palm Bay Ford was fantastic! Jacob Snow was a wonder sales rep. He took the time to answer all my questions and concerns. He w My sales experience at Palm Bay Ford was fantastic! Jacob Snow was a wonder sales rep. He took the time to answer all my questions and concerns. He went the extra mile and gave both myself and my husband the utmost respect. He also made us feel very comfortable and I would recommend him to anyone. Also Mike in finance did a wonderful job. He explained everything in detail and also address all concerns and made sure we were satisfied with our financing. Thank you for the great service. More
Lost a Customer for Life After my poor experience with the Service department at Palm Bay Ford, I felt obligated to talk about it. All but one of our interactions has been han After my poor experience with the Service department at Palm Bay Ford, I felt obligated to talk about it. All but one of our interactions has been handled by Steve Bjortvedt . On 4 separate occasions to get an oil change on our car, we have been told different things. Steve has said “with an appointment” and also “without an appointment”. On the third trip to get an oil change (01/10/15) we arrived, without an appointment – based on Steve telling us one was not needed. We waited and then Steve was approached. We said we would like to get an oil change. Steve asked if we had an appointment. We said "No" and were informed it would be an hour and 45 mins wait. Puzzled, we mentioned to Steve his prior comments to us about not needing an appointment. Steve said it was true, no appointment was “necessary” but without one, we would have to be squeezed in between those who did have appointments. We did point out to Steve that that was not the information he had told us before so we were a bit frustrated. I was expecting an apology in perhaps wrong information being given to us and/or for any miscommunication, but received nothing. We left that Saturday, without an oil change, but we did leave with an appointment for that very next Saturday at 8:30am. Steve mentioned the oil change would take 45 mins but he could get us out in 30 mins. We greatly appreciated what we believed to be an attempt to rectify the fact we have been told different things during each of our visits. That next Saturday, we arrived and was greeted by a young man. We mentioned we had an 8:30am appointment for an oil change. The young man said, "No problem. It will be about an hour and 45 min to a 2 hour wait". We were floored! Steve approached and the young man repeated for Steve what we said to him. Steve said, "Ok?" Steve did not seem to recognize us so my husband explained our meeting with Steve last Saturday and that we made an appointment because without one last weekend, the wait time was going to be an hour and 45 mins. My husband also explained how we believed appointments to work (we "save" a time and those without appointments are fit in between those with appointments). My husband lastly mentioned that Steve said he would have us out in 30 mins. Steve looked my husband straight in the eye and said, "I never said that. Why would I say that? I would never say that!" It that moment, Steve was basically calling my husband a liar. I mentioned that I too was there and heard Steve say the same things my husband just mentioned, Steve once again said, "I never said that". So now it seems both me and my husbands were liars. My husband and I were stunned. At no point did Steve apologize nor did Steve acknowledge that perhaps there was a misunderstanding. He just stood there smug in his attitude. I know Steve must talk to a lot of customers during his day/week/month; however Steve was the ONLY employee we spoke to, so we definitely recall what Steve said to us. If there had been an apology. This one interaction with Steve has left me extremely disappointed in the kind of customer service I might continue to receive from Palm Bay Ford. Is this lack of customer service acceptable by management? Is Palm Bay Ford ok with how Steve represented their business? I am your customer and I expect to be treated with respect. I do not expect to be called a liar. I do not accept that a business is ok with this kind of representation because like it or not, Steve was Palm Bay Ford to us on that day. Steve was Ford on that day. And we were not pleased. We will not return nor will we recommend Palm Bay Ford to anyone else. We will pass along our experience and how poorly we were treated. We will not purchase our 2015 Ford Fiesta Titanium from Palm Bay Ford. What you lost in this poorly handled interaction with Steve was not the price of an oil change or the sale of our next car, you lost our loyalty. You lost a customer for life. More
Overall experience with Palm Bay Ford Jacob Snow was very professional, friendly, helpful and most accommodating in his sales approach. He was polite at all times and took every step to e Jacob Snow was very professional, friendly, helpful and most accommodating in his sales approach. He was polite at all times and took every step to ensure we were very satisfied with our sales experience and purchase. I would definitely do business with Jacob again. Jim House was also brought in to assist with our sale and he was also very nice and helpful. Their courtesy was much appreciated. Mike Karpowich (finance director) was also extremely accommodating, polite and helpful and made every effort to correct the first finance person's 'errors'. We would definitely do business with Palm Bay Ford again because of Jacob, Jim and Mike. More