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Gary Yeomans Ford Knoxville - Service Center

Knoxville, TN

3.7
10 Reviews

10 Reviews of Gary Yeomans Ford Knoxville - Service Center

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June 25, 2025

False advertising on express service flyers. Hateful people start your day at the dealership arguing with you even when you have the proof in your hands! Apparently no one who can do service e More

by Tnfltraveler
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Whoever first person in service is
Jun 27, 2025 -

Gary Yeomans Ford Knoxville responded

Hello, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (865) 317-6211 to share more details about your visit so we can make things right.

June 24, 2025

We had a great experience at Gary Yeomans Ford . Peyton Blume greeted us and made our visit to the dealership for service not only easy but enjoyable. I would definitely recommend this dealership to More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peyton Blume
Jun 25, 2025 -

Gary Yeomans Ford Knoxville responded

Lisa, we are pleased to hear of your experience with us here at Gary Yeomans Ford Knoxville. Customer satisfaction is one of our top priorities and we're glad to know Peyton was so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

Jun 25, 2025 -

Gary Yeomans Ford Knoxville responded

thank you

March 15, 2025

I had the same problem in the service department where they would not return my three calls after my truck had been there over a week! More

by fleetjr
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mendy Sepesi was great to work with!
Jun 03, 2025 -

Gary Yeomans Ford Knoxville responded

Gary Yeomans Ford Knoxville responded Hello, thank you again for your valuable feedback. Our team is available to assist ad continue to look for ways to improve it is feed back such as yours that will assist with improving. Thank you again

March 04, 2025

The service department here is horrible. They never call back, even though they say they will. xxxx they forgot they had my truck. Now we're a month into it and now they want call me back. S More

by stevorgopenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Smiley
Jun 03, 2025 -

Gary Yeomans Ford Knoxville responded

Gary Yeomans Ford Knoxville responded Hello, thank you again for your valuable feedback. Our team is available to assist ad continue to look for ways to improve it is feed back such as yours that will assist with improving. Thank you again

December 04, 2024

J. Preston Williams is outstanding. Goes over and beyond to make you feel appreciated and satisfied. More

by Evelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.Preston Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Gary Yeomans Ford Knoxville responded

Hi Evelyn, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 01, 2024

They have been nothing but kind and helpful, making sure everything was right and that I was happy More

by Karencolburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Gary Yeomans Ford Knoxville responded

Hi, we really appreciate your feedback! Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

Nov 07, 2024 -

Karencolburn responded

You are welcome and I have received nothing but kindness and the best of service. Thank you. So much I would also like to say your sales staff that sold us the car was very kind in checking up on us and making sure we were happy Herb has been very kind. And Bryson has become a good friend

August 06, 2024

Awesome service dept. They go out of their way to assist in all of my service needs More

by cdr7644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Patty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sequoia Notton
Aug 09, 2024 -

Gary Yeomans Ford Knoxville responded

Hello, thank you so much for your feedback about Gary Yeomans Ford Knoxville! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

July 21, 2024

Parts were great thank Scott. Matthew from service both get 5 stars. My go to guys Thank for a great job More

by 1buzybeez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Gary Yeomans Ford Knoxville responded

Hi, we're glad to hear our staff took such great care of you! Here at Gary Yeomans Ford Knoxville we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! We hope to see you soon!

July 09, 2024

Had the dreaded Cam Phaser issue on my F-150. I researched a number of Service Centers and decided to go with Gary Yeomans Ford. I scheduled an appoitment and they got me right in. Took a week More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Frederick, Jake Weaver
Jul 10, 2024 -

Gary Yeomans Ford Knoxville responded

Hello Chris, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

June 02, 2024

Great Dealership. I’m going to take all my vehicles here. So efficient, great customer service. New management and it’s evident they truly care about taking care of th More

by Kelsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Jul 06, 2024 -

Gary Yeomans Ford Knoxville responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Gary Yeomans Ford Knoxville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.