Gary Yeomans Ford Knoxville

Excellent customer service! Preston Williams goes above and beyond to put the customer first and makes it his #1 priority to find the right car or truck at the right price to ens Preston Williams goes above and beyond to put the customer first and makes it his #1 priority to find the right car or truck at the right price to ensure customer satisfaction! More

Finance department Went in to buy a 2006 F-350, I already had financing with my own finance company & needed a deal sheet worked up. After 2 hours Joel & Chuck came to u Went in to buy a 2006 F-350, I already had financing with my own finance company & needed a deal sheet worked up. After 2 hours Joel & Chuck came to us & suggested they could offer better interest rates with 2 of there lenders after another 2 hours we reached a deal & signed the paperwork. After a week of having the truck got a call saying they needed more paperwork from us or the truck returned the following morning. Now there suggesting for us to go with our original finance company. There is something unethical/illegal going on there. Really bad customer service/experience. Would never return there to purchase anything. Have been dealing with Cole Fisher now, spoke with him & he promised a return call immediately (as of now no return call). Called & left voicemail & still no return call. Just a terrible experience & extremely poor customer service. More

Awful service and manager doesn't care one bit This is the second time taking our 2017 Ford F-150 for repairs and second time it will take at least 2 trips from over an hour away just one way to pi This is the second time taking our 2017 Ford F-150 for repairs and second time it will take at least 2 trips from over an hour away just one way to pick the truck up. (They are the only Ford dealership with a body shop around here) First time we went to pick the truck up the first time there was a lot of broken glass still at the windshield wipers and scratches and pits in the paint and the rubber seal around the windshield was away from the bottom left side. For our troubles of having to go to dealership twice they said they would give us a full tank of gas and 6 free oil changes. NEVER HAPPENED!! Gave them a second chance and sent truck back when needing repairs again hoping for better results. Well, it was just as bad as the first time. We were told to come by 3 p.m. to pick the truck up. Got there at 9 a.m. and they didn't leave the key at the front desk because after they said they would be there, no one from that department was. After being told they would be. They lost OUR key and key fob. Had to have it replaced. Said they were going to have it detailed. The worst job I've ever seen from supposed "professionals". What a joke. The tail pipe hadn't even been wiped off. Wax streaks in multiple places. A deep scratch under one if the door handles that was not there before they got it. Asked for the manager. Could SEE him in his office, ALONE. He still wouldn't come out to discuss the issues with us personally. What a poor excuse of a "manager". I will NEVER take a vehicle to them again. NOT EVER!! I cannot believe that this dealership would allow a manager to treat customers this way! DON'T EVER TAKE YOUR VEHICLE TO THEM IF YOU WANT TO BE PLEASED WITH THE OUTCOME. THEY DO A TERRIBLE JOB. THEY ARE. EXTREMELY UNPROFESSIONAL AND DO NOT CARE ABOUT THEIR CUSTOMERS! More

S-L-O-W service department I stopped by for an unplaned oil change on 17 May 2019 and expected a longer than normal wait time, but 4 hrs later they still couldn't tell me when t I stopped by for an unplaned oil change on 17 May 2019 and expected a longer than normal wait time, but 4 hrs later they still couldn't tell me when they'd be done. I will never bring anything here ever again and reccommend the same to everyone reading this. I am filing complaints with FORD also. I don't expect any feedback but please do yourself a favor and don't use this dealership. More

Poor service not honest So I was told that cost for repair would be $350.00 so I had it towed in .was called back and it went up to 580,00 plus tax .was called again and stat So I was told that cost for repair would be $350.00 so I had it towed in .was called back and it went up to 580,00 plus tax .was called again and stated my truck would need a new engine and had to pay $110.00 for nothing. R.T Clapp repaired my truck for $237.00. More

Dealership will NOT stand behind customer with Ford Read this before you buy, is your Ford car or truck the proverbial “Ticking Time Bomb” like mine? I have a 2016 Ford Focus purchased from Lance Cunnin Read this before you buy, is your Ford car or truck the proverbial “Ticking Time Bomb” like mine? I have a 2016 Ford Focus purchased from Lance Cunningham Ford (who has not backed us up with Ford after being a loyal cutomer of their's for the last five years and purchased two cars from them and serviced all of our other cars there) that has just had its third automatic transmission clutch installed in under 50k MILES, the second one was replaced at 24K miles. So far the clutch has a life span of 24K miles before it has to be replaced. To add insult to injury the local customer service manager for Ford a woman named Roberta Webb lied to me a few weeks back saying that Ford was going to provide 3 years of routine maintenance on the car. As long as the car was at the dealership an oil change and tire rotation was due so I told the dealer to take care of it. I go to pick up the car with the new clutch in it and get hit with the bill for the maintenance, so much for Roberta's word. I also have five calls in the last five days into her and she will not return my call, I have found Ford has a history of not getting back to customers unless they feel it is in their best interest. This car has been a lemon and the problems started from day one. Our first problem was with the remote start, the car would not hold the start settings and kept going to the default settings. It took Ford a year to fix it. Another problem we have started back the 1st week of April 2018. We have a radio that will not stay on the source setting that it was on when the car is turned off. If it is on Sirius XM when the car is turned off, when you start it again it defaults to AM or FM. After replacing the radio twice, 6 visits to the dealership that is 40 miles and a loaner they gave us to drive for two weeks Ford is clueless as to how to fix the problem. It has now been 40 WEEKS, going on 10 MONTHS since we encountered this and Ford will not even talk to me, they keep blowing me off saying they can't engineer a fix. The sad part is Ford caused the problem with a Sync firmware update. I blame myself for not diving deeper into the reliability problems of the Focus. If I had I would have found that there was a class action lawsuit against Ford for bad clutches on 2011 through 2016 Ford Fiesta and 2012 through 2016 Ford Focus equipped with Ford's Dual Clutch or "PowerShift" Transmission. Ford knew about the problem early on in 2011 and continued to sell the cars for 5 years. I had a real eye-opener when I Googled “Class action lawsuits against Ford Motor Company” some are the worst in automobile history, you should try it. The sad part is Ford will hide behind state lemon laws and will only fix cars mandated by law. In other words, if I lived in NY or CA Ford would have replaced the car. But being I live in TN and our lemon law is not as strong as other states Ford could care less they sold me a car they KNEW had a bad clutch and now have effetely told me “too bad” you are SOL. The joke has been Ford stands for Fix Or Repair Daily, Sad part is they cannot fix or repair what they have engineered and sold. It looks like the joke is on the poor slobs that trusted Ford to sell them a trustworthy vehicle More

Best salesman ive ever met If you need a ford or any other vehicle Lance Cunningham has, See David Bucklin. Hes the best salesman you can find without being like a salesman at a If you need a ford or any other vehicle Lance Cunningham has, See David Bucklin. Hes the best salesman you can find without being like a salesman at all. Super friendly and made the process back to back 2 days in a row so easy it was like shopping at Walmart. More

BEST EXPERIENCE EVER...and I've been in the car business Lance Cunningham (Owner), Cole Fisher (Sales Manager), Richy Bush (Sales Consultant) and Tim (Finance Manager) sincerely blew me away with their level Lance Cunningham (Owner), Cole Fisher (Sales Manager), Richy Bush (Sales Consultant) and Tim (Finance Manager) sincerely blew me away with their level of professionalism, personal integrity, patience, honesty and respect in the process of purchasing my 2019 Mustang GT. Having been the car business in the past I was expecting the regular, run around and pressure tactics...but I had none of this from any of these gentlemen! They were knowledgeable, courteous, patient and sincere with me and truly worked me up an amazing deal on my dream car that I have worked towards for the last 30+ years. I not only recommend this dealership but encourage anyone looking for a new or used quality vehicle to ask for COLE FISHER & RICHY BUSH personally to take care of you...as they most certainly will. Donovan Swick More

Disappointed I went and purchased a car at the Clinton hwy location. 2 days later i noticed that my instrument cluster wasnt working.the parts for this item is 960 I went and purchased a car at the Clinton hwy location. 2 days later i noticed that my instrument cluster wasnt working.the parts for this item is 960.00 before labor. i called them and they informed me that it was not covered in my warranty and that there was nothing they could do. if i had to do it all over again i would not purchase a car from Lance Cunningham they claim they did a 75 point inspection on my car so how did this problem go unnoticed i truly believe that ppl who have good buisness ethics would have fixed the issue considering the price of the issue 2m More

New purchase Starting with Cole, then Chuck, and lastly Nathan in finance this was a great experience. They helped me with my needs both vehicle wise and fit it in Starting with Cole, then Chuck, and lastly Nathan in finance this was a great experience. They helped me with my needs both vehicle wise and fit it in my budget. More