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Gary Yeomans Ford Knoxville
Knoxville, TN
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 1:00 PM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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I have had to return my car 4 times for coolant leak. I was told it was another hose on my 4th visit I agreed to price and asked them to be sure I had no other problems causing hose to pop and was told t I was told it was another hose on my 4th visit I agreed to price and asked them to be sure I had no other problems causing hose to pop and was told they did a full inspection. I picked it up and paid amount due. I didn't make it 10 miles and coolant lights were back on. Car is back at ford for its 5th time. More
For at least 3 weeks I had had an appointment to get oil changed. Got there on time and they didn't seem to be ready for my car. Took 2.5 hrs because they had to go 3 times to get the correct oil filter for changed. Got there on time and they didn't seem to be ready for my car. Took 2.5 hrs because they had to go 3 times to get the correct oil filter for my Kia Sorento. It seemed to me that since they knew I was coming, they should have had the filter on hand. But of course, I do not know all about cars, etc. They were patient with my frustration and assured me they would take care of it. Gave me 1/2 off the price & a coupon for the next visit. More
Once they received car,they communicated problem and cost and time to repair in timely manner. Kept me informed during process. Devon the person who called me very good at his job. and time to repair in timely manner. Kept me informed during process. Devon the person who called me very good at his job. More
Chuck Tucker and Preston did a great job on my new Expedition order. Five stars! Mike Moore Expedition order. Five stars! Mike Moore More
Got my truck in and out in a timely manner. In a world full of unknown and uncontrollable things, they made it happen for me. Second time in for service on my 2016 F350 and I think it went extremely well full of unknown and uncontrollable things, they made it happen for me. Second time in for service on my 2016 F350 and I think it went extremely well. Talked to Matt. He got the parts and got me in and checked out in a timely manner. More
I bought brand new f150 at lance Cunningham. Had 20,000 miles on it and rear pinion seal started leaking . Called them and got complete runaround . Called multiple times , said they would call me back in 2 miles on it and rear pinion seal started leaking . Called them and got complete runaround . Called multiple times , said they would call me back in 20 minutes .They never returned call . It was under warranty .I had to have it fixed out of my own pocket .Never again will I do business with them or advise anyone else More
My brand new Explorer was at Lance Cunningham for two months waiting to have the transmission fixed. I called the original dealer where I purchased it (they do not have a transmission specialist, so the months waiting to have the transmission fixed. I called the original dealer where I purchased it (they do not have a transmission specialist, so they had to take it to Lance), and was told that they had no idea when it would be fixed. They claimed that Lance Cunningham did not answer calls, gave them the runaround, and even hung up on them. So, I made payments on a brand new vehicle for two months that was not even in my possession. The entire situation was beyond unacceptable. The only way I received resolution was to call an attorney, and inform the dealership that I had done so. I did contact Ford Motor Co. directly, and never received a response. Never another Ford again. More
LC employees in most departments never return any phone calls or emails in a timely manner. We have to be diligent to speak with them. We used to be LC loyal, but due to the lack of communication, we will calls or emails in a timely manner. We have to be diligent to speak with them. We used to be LC loyal, but due to the lack of communication, we will not be returning customers. More