Gary Yeomans Ford Knoxville

I will definitely go back they were quick and very thorough. Justin kept me up to date on my progress and had me up running in no time. thorough. Justin kept me up to date on my progress and had me up running in no time. More

One of the best service centers that I have been to in the last 50 years. Great waiting room and very friendly service consultants. the last 50 years. Great waiting room and very friendly service consultants. More

Awesome service with a spectacular waiting area. Thank you Dalton for your help. Fast service Thank you Dalton for your help. Fast service More

Justin was very helpful and knowledgeable. He ordered the necessary parts ahead of time. The service was completed faster than expected. Justin was polite and professional. He ordered the necessary parts ahead of time. The service was completed faster than expected. Justin was polite and professional. More

The repair for our 2014 F250 was completed in a timely manner. The staff was very competant and courteous, a pleasure to do business with. manner. The staff was very competant and courteous, a pleasure to do business with. More

Took the time to resolve my issue. The dealership was very clean and the employees were professional. The dealership was very clean and the employees were professional. More

So don't buy or deal with Lance Cunningham Ford in Knoxville TN. These are just some small issues that caused us not to get our truck: They decided to add a hidden fee that was never disclosed whe Knoxville TN. These are just some small issues that caused us not to get our truck: They decided to add a hidden fee that was never disclosed when the order was placed regarding shadowmark, never stated anything that the refund was non-refundable, and then when spouse brought up that adding the shadowmark as a hidden fee (had 6 months to inform us but never did) and that it can be led to them being sued, the finance manager told us in a nice way to "get our stuff and get the heck off their property" This mainly deals with the finance guy there but also 1 salesperson and 2 managers weren't going to do anything about the illegal stuff they were doing. Screaming at us and flaring his arms Childish Rude, unprofessional, disrespectful Higher regard than women Treated wife like dirt because she is aware of the laws around sales. Walked out after us saying wife was throwing a fit, when in reality was simply stating facts he didn't want to hear. Refused us the sale on a custom model we waited 6 months for because they know they are doing illegal things Refuses to give 500 deposit back. Did not sign any forms stating it was non refundable Also was quoted a price and they tried to scam me of $12,000 by marking up the price I was quoted on paper More

We purchased a 2019 Ford F150 New. Less than 2 years. After purchase. We found the truck. At the early part of May. Had a water leaking under the vinyl flooring. It was from the Air-co Less than 2 years. After purchase. We found the truck. At the early part of May. Had a water leaking under the vinyl flooring. It was from the Air-conditioning condensation tube. Which turned out to be a defective part. Tube was to short from factory build. To allow the water to drain out correctly. Under the truck. Which you see, anytime your running your Air-condition in your car. It is noted in a Ford Technical Service Bulletin # 19-2345. How to fix it. Step by Step with Pictures. Long story short. Took it in under factory warranty. To be fixed. We had the vinyl flloring pulled back. On the passanger side. We spoke about the padding under the viynl floor covering. Soaked in water. With a Bad Oder. When I 1st called. Service lady, Rebecca? Which was Very Helpful Said. It would be 48hrs before diagnosis. And if I really needed a rental car. I could set it up personally. Take a chance. And Ford would reimburse me for the rental. Took her advice. Sure enough. They covered the rental. After we brought it home. We found. The flooring had been put back in place. But they had not. Addressed the water under the flooring. And & still causing a bad oder. Called service department back. My advisor Tyler. We found out was new. He wasn't aware. Ford was to address the water under the floor. I was bumped up to customer service Rep Chris. My wife & I have owned a service business since 1997. In our area. So my complaint to Chris. I thought was understandable. Or so I thought. My wife had opened an email. Directly from Ford Motor Company. She took the survey from Ford. She was upset. The wet flooring Hadden been Addressed. She wasn't very nice. In her review. The next morning. I recieved a call. From Tylers supervisor Chris Whitney. He was livid as soon as I answered the call. Because my wife had said. In her revew. The service department was incompetent. Because they had not addressed the wet flooring. He told me. He had just gotten off the phone. From Ford. And had taken a 45 minute xxx chewing. Said, " Couldn't Believe, my wife would call anyone ("Incompetent") He said, multable times. I cannot understand. If we felt the service department was Incompetent. Why would we want to return to his dealership. Telling me. We don't want your truck back here. Why don't you take it to another dealership. And proceeded to give me names & addresses of others. In or around our area. I had 2 conversations with Chris that day. 1st was a little over an hour. 2nd one, was 35-40 minutes. With aprox 1 hr in between calls. He abruptly ened the 1st call. When i asked for another rental. Because someone hadn't noted. They had reimbursement us for the rental car on the 1st repair trip. He didn't see it anywhere on our work order. We had gotten a rental. He would call me back. He needed figure out, who had authorized & paid for the rental. My wife & I have owned our service business in our area. I can honestly say. Even while taking complaints. From customers. In our 22yrs of business. I have never been spoken to. By anyone. That was so much. About himself. And so condescending. His voice. During 95% of both calls. In my opinion. He was all but yelling at me. As I tried, ( To get a word in between his yelling ) And I was quoting parts of the Technical Service Bulletin. That clearly said. When a technician found this problem. Be sure to check. And address any Dampness / Water / Moisture & or Oder. Adress & dry out, or replace the flooring. I had All 5 pages in front of me. Each time I tried to refer to it. He continually accused me. Of only taking parts of the Bulletin that fit my part of the complaint. And I needed to read the whole thing. At one point. He said Quote (** I couldn't have your floor replaced. The 1st time it was brought in. Even If Jesus Christ Himself told him to. Unless he played by the rules**) Needless to say. We had to pull our work truck. Back out of circulation. For another day. They did fix the flooring. But that came with another lecturer of how He did us this Big favor. By getting it done. We had one other issue. After receiving our truck back yesterday. I was made aware of. From my employee, who drives this truck. Regularly. That i felt Wasn't addressed. I won't get into all of that. Other than I set down. Wrote him a nice email about it. Did Not make any other complaints to Ford or anyone else. Thought I'd handle it through him. So recieved another call today. From the start! He was over the edge. In my opinion. I recieved another 30 plus minite lecture. Of why Ford wouldn't address it. He finally said Quote (** I'll tell you what! I'll pay for the parts myself. I'm a man of my word. And Lance Cunningham himself, would have told me. This is not going to happen. Ford will not cover it. But I'll buy you the parts. And deliver them myself. And I want to see the truck. Then I'll go home tonight. To my BIG HOUSE, MY BIG VERY NICE BOAT, AND MY BRAND NEW TRUCK. AND IT WON'T HURT ME A BIT**) I do not understand. How he keeps his job. As a customer service rep. But I'm tired at this point. Anyone who reads this. Please make up your own mind. If you want to do Service with Lance Cunningham. I'd advise anyone who reads this. To check other service related complaints on here. One last thing. I purchased 3 vehicles total from this company. Over the last few years. My salesman (Tim) was Great to work with. Each time. I'd highly recommend him to anyone. If you want a Great sales experience. And need to purchase a new vehicle. No issue's or problems. No pressure. Acomidationing. And & all around Great guy. Extremely professional through every step, including financing experience with (Brad Lett.) We were treated with respect. And felt Very Appreciated. Of us picking them. To purchase all 3 vehicle's. But after dealing with Chris Whitney. As long as he's there. We won't be back. More

I have a Ford Bronco on order with this dealership. They called me yesterday and said they had a great deal on another vehicle like I ordered, a 2022 Bronco. They sent me the deal sheet, for a purcha They called me yesterday and said they had a great deal on another vehicle like I ordered, a 2022 Bronco. They sent me the deal sheet, for a purchase price of $60,000. I have a 2020 Jeep Wrangler to trade-in, excellent condition, low miles, valued by TrueCar at $36,000. They offered me $32,000 for the vehicle and said that was the best I would find anywhere (the Wrangler has the 2.0 turbo eTorque engine, which gets 30 MPG overall). I priced out the same vehicle on TrueCar, a 2 door 2022 Bronco with manual transmission and a hardtop, and the price was $40,000. There are several vehicles in the area at that price but I'm looking for a manual transmission (which is cheaper). I am a 100% disabled veteran. This is how they show their appreciation, by ripping me off $26,000?? I canceled my order for the Bronco. Ford still insists on selling the Bronco at a super premium, with gas prices so high, for a vehicle rated at less than 20 MPG overall? The finance department refused to even submit my application for consideration by banks for a new auto loan even though the trade in allowance was well within the usual bank criteria of overing the value of the vehicle plus 25%. More