Gary Yeomans Ford Knoxville

The work was fast, the team was courteous and helpful, and the waiting room was very comfortable and accommodating that allowed me to do work while waiting. and the waiting room was very comfortable and accommodating that allowed me to do work while waiting. More

I set up an appointment on line. Courteous Service People greeted me there. My Service Consultant was Chris Terry. Chris handled getting the service work done while I got back to wo Courteous Service People greeted me there. My Service Consultant was Chris Terry. Chris handled getting the service work done while I got back to work. The service was fast and I was contacted by phone and by email to let me know my Truck was ready. I was very satisfied with the initial response, the work efficiency and the end result. Thank you to the Lance Cunningham Service Department and thank you Chris. I’ll be back! More

First , Heather Neal is an awesome and caring employee. She made my experience pleasant and got it serviced in a timely manner, which was very important due to "circumstances". I Really appreciated her ki She made my experience pleasant and got it serviced in a timely manner, which was very important due to "circumstances". I Really appreciated her kind and caring attitude. I really appreciate the technician who checked my car out and reprogrammed it. I don't have his name. Both He and Heather made my experience Pleasant! The shop was Clean , the drop off area was Clean and warm! They have a very Nice waiting area also! More

I brought my vehicle in January 5, 2023 at 2:30 and didnt get it back until January 16, 2023. I had a service warranty on it but they were not contacted until the following Tuesday about the coverage. When get it back until January 16, 2023. I had a service warranty on it but they were not contacted until the following Tuesday about the coverage. When i called to check status on my truck i t would be hours later before i would get called back. I called on the 16 but never received a call so since i was going to Knoxville i decided to stop into the dealer and find out what the staus was of my vehicle. My advisor was not present so i talked with a different one and he checked on my truck. It was finished so he proceeded to gt paperwork together so i could go home. The battery on the truck was dead so it took some time to get it going. Most likely i wont take my truck back for any repairs. More

I just moved here and had been here before when I traveled through, Set up an appointment and was able to get right in for a recall and a oil change. On the way out met Chris Whitney and asked if the traveled through, Set up an appointment and was able to get right in for a recall and a oil change. On the way out met Chris Whitney and asked if there was anything we needed, he was helping some one new and going over everything with me and help set my next appointment up. Scot was very attentive helping and making sure we were happy. Definitely cutting edge place and I will be buy my next vehicle here. More

I had an appt with Chris Terry for a recall I had received on my Escape. I arrived thinking it may be half a day. Terry got me in and out within in less than 2 hours. He checked on me several time received on my Escape. I arrived thinking it may be half a day. Terry got me in and out within in less than 2 hours. He checked on me several times and to advise me of the progress. He was friendly and very professional. More

Very good customer service in the service department. Service was timely and job well done. Thank you! Service was timely and job well done. Thank you! More

Service area was very clean, the waiting area was very comfortable. I liked that you can see into the work area from the waiting atea comfortable. I liked that you can see into the work area from the waiting atea More