Gary Yeomans Ford Knoxville

Misleading information about the basis for pricing was provided. No pricing info posted on vehicles allowing the sales personnel to pull a price out of the air. B.S. remarks from other sales personnel, s provided. No pricing info posted on vehicles allowing the sales personnel to pull a price out of the air. B.S. remarks from other sales personnel, such as "I've got three customers who want that truck", when the truck had just been taken in the evening before and wasn't even finished with the clean up process. Attempted pencil whipping by the finance man by including an amount on the sales contract that had already been negotiated away. Over charging (later refunded) by including the wheel tax although I live in a non-wheel tax county and, according to my county clerk's office, it should not have been charged. Sales manager became rude ("I've been in the business for 31 years and never had to waste this much paper on a deal".) when I objected to an improper charge. The salesman, Joey Ocasio, was very friendly and courteous and I'd recommend him. However, watch the guys with the pencils and keep notes on statements, comments and "promises" made. Keep in mind that the dealer, like all dealers, wants to extract as much money from you as possible. They aren't in business to do favors. Nothing wrong with that, but remember that your job is to keep as much of your money as possible. With a little luck and patience and perseverance you can make an acceptable deal. I've had much worse buying experiences, and I'd return but be very careful. Again, Joey Ocasio is a nice guy and very personable and friendly, but the salesman is only the point of the spear. It is the sales manager and finance mananger who make the decisions. More

I was very pleased with the way Cole Fisher handled the transaction from start to finish. It was a purchase done on ebay and I had to fly to TN to pick up the vehicle. Cole went the extra mile and offered transaction from start to finish. It was a purchase done on ebay and I had to fly to TN to pick up the vehicle. Cole went the extra mile and offered to pick me up at the airport. Lance Cunningham Ford is not just another dealership and Cole Fisher is not just another salesman. Thanks for everything! - James More

I recently purchased a 2010 Black Mustang convertible with pink racing stripes. Brian and Stephen, sales, were great to work with. They were both very personable and made the experience easy. I knew what with pink racing stripes. Brian and Stephen, sales, were great to work with. They were both very personable and made the experience easy. I knew what I wanted and they worked until they found it. The body shop painted the pink stripes on the hood and trunk and did an excellent job. The car is beautiful. Every employee I came in contact with was friendly and helpful. The experience of buying a car is not always enjoyable, but this one was. I love my new car and appreciate the employees at Lance Cunningham Ford. I would highly recommend LC Ford. More

I just purchased a 2011 Expedition Limted 4X4 EL and could not be more pleased with this vehicle in terms of styling, comfort and drivability. Equallly as important in this purchase was my interaction i could not be more pleased with this vehicle in terms of styling, comfort and drivability. Equallly as important in this purchase was my interaction in making the deal with my salesman Cole Fisher. I have purchased several vehicles from Cole in the past and appreciate his professionalism and the fact that he is down to earth. Cole was able to demonstrate to me the benefits of owning a Expedition versus another SUV I had been looking at purchasing. With experiences like this I will continue buying my cars from Lance. More

Although we did not buy anything, we were well pleased with the friendly and competent people we worked with. They were never pushy and we would visit again if they get the vehicle we are looking for. Wh with the friendly and competent people we worked with. They were never pushy and we would visit again if they get the vehicle we are looking for. When we called and set up a time we would come to visit and review the vehicle we had seen, they called back to confirm the time so they would be sure to have the vehicle ready. We were well pleased. More

my wife has been looking for a used honda pilot for a month or so with no luck.no one had a white with navi.we were ready to buy new when she found this one.a 09 loaded everything she wanted.i called ben month or so with no luck.no one had a white with navi.we were ready to buy new when she found this one.a 09 loaded everything she wanted.i called ben he had cole call me back with an offer.i countered and he accepted.being 2 hours away i was a little sceptical but cole assured me the car was as nice as the pics an description.we drive the 2 hours are greeted as soon as we arrive and the pilot was better did you hear that BETTER than described.after a test drive 5 minutes of paprerwork we were done.there were no surprises the easiest we have ever bought a car.we will buy from lc ford again.thanks Ben and Cole we are very pleased with the pilot. More

The salesperson was very dishonest. He lied about the price of the vehicle, told me one price and then told me a higher price later. He tried to mislead me about the value of the vehicle, when we looked price of the vehicle, told me one price and then told me a higher price later. He tried to mislead me about the value of the vehicle, when we looked it up on Kelly Blue Book he conviently forgot to put in the correct mileage twice. He also tried to mislead me about the transmission on the truck, which was malfunctioning before we got it off the lot, it would not move when you put it into drive. We had to put it into low 2 to get it to move and he acted like this was normal. I just had a shady feeling about the whole thing from the minute I started talking to the salesperson. I've since heard other people say that Lance Cunningham Ford was a bad dealership and was surprised to see the good rating on this site. I took the time to write this review and put in all my information, so I hope you will take this to heart when dealing with these people. More

I would highly recommend Lance Cunningham Ford and Preston Williams to all my friends and family. I had a delightfull experience working with Preston. He was polite courtious and listend to my needs Preston Williams to all my friends and family. I had a delightfull experience working with Preston. He was polite courtious and listend to my needs. In short he saved me alot of time and was able to stear me in the right direction. I was impressed with his product knowledge. More

Preston, Van, Andy, and the business/finance specialist who helped us the are the most professional, friendly, credible, and knowlegeable vehicle dealership staff whom I have ever encountered (I'm 62, and who helped us the are the most professional, friendly, credible, and knowlegeable vehicle dealership staff whom I have ever encountered (I'm 62, and a tough customer). They are the reasons why I will return as a new car customer and visit the LCF service department on a regular basis. I congratulate LCF for having the smarts to hire and retain these outstanding representatives. Thank you all for everything. Tom Mullin More

We came to Knoxville last Saturday, planning to purchase a GM Terrain on the airport motor mile. Our salesman did not appear to want to sell a car that day. On a whim, we stopped at Lance Cunningham Ford. L a GM Terrain on the airport motor mile. Our salesman did not appear to want to sell a car that day. On a whim, we stopped at Lance Cunningham Ford. Larry made me a deal I could not refuse. Had no intention of buying a Ford, but Larry and the sales team at Lance Cunningham Ford introduced me to the Ford Edge. What luxury!! I picked up the new Edge last evening. It is a wonderful car and we are very excited and happy to own a new Ford. Dual vista sunroofs, leather, and navigation. Woo Hoo!! Thanks, Larry!! More