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Gary Yeomans Ford Frankfort
Frankfort, KY
192 Reviews
Welcome to Gary Yeomans Ford Frankfort,
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 192 reviews
March 18, 2016
Great job , always go to this dealer for all of my needs. As always great people, thanks. Got works and Brian recommended four wheel alignment which I had done. , always go to this dealer for all of my needs. As always great people, thanks. Got works and Brian recommended four wheel alignment which I had done. More
by Richardai
Employees Worked With
Brian Olds
March 04, 2016
Exceptional customer service Scheduled my MKX for the works, even though it was the end of the day, the service personal took the time to walk me to and from the various office lo Scheduled my MKX for the works, even though it was the end of the day, the service personal took the time to walk me to and from the various office locations, the lounge, the check out and explained my vehicle was on a recall list as well as went over the service performed. Then walked me to my freshly washed and vacumned vehicle. Really a pleasure my first visit at this dealetship. I CAN not remember names. More
by kare2016
Employees Worked With
Service Representative
February 16, 2016
Very unfriendly service staff member The service intake man did not make eye contact and acted like I was putting him out because I purchased my Ford truck at Bob Allen. The service intake man did not make eye contact and acted like I was putting him out because I purchased my Ford truck at Bob Allen. More
by Fordtruck
Employees Worked With
Do not remember - service intake
January 25, 2016
Great service experience! Took my 2013 C-max in for recall service. I scheduled the appointment online ahead of time. I arrived earlier than my appointment time. I was immed Took my 2013 C-max in for recall service. I scheduled the appointment online ahead of time. I arrived earlier than my appointment time. I was immediately attended to. The time-frame estimation for completion was very accurate. I was notified when the service to my vehicle was completed. I also utilized the shuttle service to and from work. The entire staff I was in contact with during my service experience were courteous and professional. I will definitely utilize Crossroads for future service and sales needs. The total experience was excellent. More
by Gary Greer
Employees Worked With
Steve Wooldridge
January 23, 2016
Great Service! Wow! I had engine trouble with my RV and showed up unannounced at the service department. I was treated with courtesy and respect. They even gave me a Wow! I had engine trouble with my RV and showed up unannounced at the service department. I was treated with courtesy and respect. They even gave me and my 2 German Shepherds a ride home. I came back in my car to retrieve some items from the RV. I accidentally locked my keys in my car. They were able to unlock my car for me. Talk about beyond the call of duty! They were able to immediately identify the problem and order the necessary part. My RV was ready for the road the next morning. Thank you so much! More
by traveling girl
Employees Worked With
Steve
January 22, 2016
Excellent Customer Service The staff are ALWAYS hospitable. I received great service from Bud Renfro when I bought my vehicle in 2011 and I always receive great service when I The staff are ALWAYS hospitable. I received great service from Bud Renfro when I bought my vehicle in 2011 and I always receive great service when I come in to have my vehicle serviced. More
by Nichole72
Employees Worked With
?? Sorry, memory is not the best.
January 14, 2016
service i was greeted upon my arrival i went to the lounge had a cup of coffee and before i knew it my car was ready i have come to expect this with crossroad i was greeted upon my arrival i went to the lounge had a cup of coffee and before i knew it my car was ready i have come to expect this with crossroads ford More
by excape
Employees Worked With
steve wooldridge
January 07, 2016
Maintenance on back defroster and oil change I had to wait for my car in the customer lounge and I did not mind cause it was clean and relaxing area. I did not know that the back defroster wire I had to wait for my car in the customer lounge and I did not mind cause it was clean and relaxing area. I did not know that the back defroster wires could get corroded and that is why they were not working. Now they are working very good. So I was educated on what could go wrong with my car. The employees where polite and kept me informed of the progress and cost of my repairs. I have been using this dealer for my repairs since I bought my car in 2010. I always go back because they make me feel safe and like family. More
by ladybh
Employees Worked With
Service Advisor--Michael Sherwood don't know the mechanic
December 24, 2015
Fast and good pricing This was my first time using Crossroads service center. I thought Crossroads service center was excellent. They were honest and up front about my truc This was my first time using Crossroads service center. I thought Crossroads service center was excellent. They were honest and up front about my truck. So far their work has been excellent quality too. I will definitely be calling them again the next time I need repairs. More
by Daniel29
Employees Worked With
Michael service advisor
December 10, 2015
Consistently Quick, Friendly, and Affordable I really like this Ford dealership a lot--at least their service department. Unfortunately, I didn't buy my vehicle there, so I don't know what their I really like this Ford dealership a lot--at least their service department. Unfortunately, I didn't buy my vehicle there, so I don't know what their sales department is like. The service department is awesome. They are very friendly, very quick and accommodating, and their prices are cheaper than what I experienced at other Ford dealerships. I highly recommend Crossroads Ford--really great people. More
by acole76
Employees Worked With
Chris Wingfield
