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Gary Yeomans Ford Frankfort
Frankfort, KY
192 Reviews
Welcome to Gary Yeomans Ford Frankfort,
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 192 reviews
August 08, 2016
Our vehicle went into Limp home Mode. Crossroads came through on fixing our 2013 Explorer with Throttle Body Issues. Thankfully we have the best ESP plan that covered the fix with our dedu Crossroads came through on fixing our 2013 Explorer with Throttle Body Issues. Thankfully we have the best ESP plan that covered the fix with our deductible. Hopefully a recall soon. The only thing that disturbed me was the fact that I was told by the Service Advisor that they only provided loaner cars if you purchased the vehicle from them. I found that disturbing since the expensive ESP plan states that it covers rentals. I explained that while I did not purchase that Explorer there that I have purchase 3 vehicles in the past. Thankfully Steve Wooldridge allowed me to get a rental unit. I have nothing but good things to say about the service itself. Steve O'Connell always does an excellent job. My only complaint was the way it seems that people who haven't purchased their vehicle there are treated, More
by David123
Employees Worked With
Michael Sherwood, Steve Wooldridge, Steve O'Connell
July 28, 2016
Excellent Experience Received excellent service from Gary Williams and others involved in the sell of my new 2016 Explorer. Gary was respectful and polite did not pressur Received excellent service from Gary Williams and others involved in the sell of my new 2016 Explorer. Gary was respectful and polite did not pressure me into making a decision. He made me feel comfortable in all aspects of the sell and the trade-in of my vehicle. This is my first purchase with Crossroads but my husband has bought about 8 vehicles from them. His recommendation about Gary and the dealership stood true. I will do business with them in the future. More
by JAG
Employees Worked With
Gary Williams, finance manager, Mike Thompson
July 01, 2016
I have never purchased a new car where I took delivery and i I have never purchased a new care where I took delivery and it was not cleaned up and all additions attached. The front license plate was not install I have never purchased a new care where I took delivery and it was not cleaned up and all additions attached. The front license plate was not installed. the wheels have a black film on them, the rear window has a haze on it so driving home had problems seeing out of the back window. There is also flaws in the passenger side rim that would have been seen if the car was cleaned. At least I know where not to come for any future car purchases. More
by jlhrocky
Employees Worked With
Will and Brian
June 08, 2016
My Car Is Happy Again My 2002 Mustang had been involved in a front end collision 4 years ago. I have taken it to several non-dealership mechanics to try to save money but My 2002 Mustang had been involved in a front end collision 4 years ago. I have taken it to several non-dealership mechanics to try to save money but the car was never right. It has spent most of it's time in the garage because it felt unsafe to drive. Finally I decided to take it to Crossroads Ford in Frankfort. I was provided a full list of issues that needed to be resolved and was helped to prioritize so that I could keep repairs within my budget. I have my car back and it runs like a champ! I love my car again and am excited to be driving it again. Thanks to everyone at Crossroads for great service and professionalism. My car will forever be in your hands. More
by silverpony09
Employees Worked With
Chris, Michael, (I can't remember the name of the technition but he was wonderful)
May 03, 2016
New Car Purchase I now have purchased my last two cars from Crossroads. My experience has been very pleasant with both the sales and finance. Robert Vonhatten was very I now have purchased my last two cars from Crossroads. My experience has been very pleasant with both the sales and finance. Robert Vonhatten was very helpful and didn't waste my time trying to sale me something I didn't want. I have purchased both cars from Robert and would recommend anyone to buy a car from him and Crossroads. More
by Shane
Employees Worked With
Robert Vonhatten
April 30, 2016
Great service and wonderful people I called to set up a time for my oil change and tire rotation and check fluids. Jonathan set up the time I wanted.. Took my Escape in and he said I co I called to set up a time for my oil change and tire rotation and check fluids. Jonathan set up the time I wanted.. Took my Escape in and he said I could wait but I had other things to do but he called with in two hour and said my vehicle was ready. I also received an email telling me it was ready. I beleive if I had taken it to any other place I would have had to wait several hours and I would have had to call and see if it was ready but not at Crossroads they call you. I have already recommended to a couple of people to go purchase their vehicle from Crossroads. Great job More
by TT
Employees Worked With
Jonathan
April 21, 2016
Repair I took my vehicle in to get serviced and I dealt with Michael. He was very nice, courteous and helpful when dealing with my car. They fixed the prob I took my vehicle in to get serviced and I dealt with Michael. He was very nice, courteous and helpful when dealing with my car. They fixed the problems fast and I was happy with it. More
by mbrown72
Employees Worked With
Michael
April 21, 2016
Very Helpfut Had a problem with the rear of the escape sliding when turning, brought the car in and Michael listened to my problem and put someone on it immediate Had a problem with the rear of the escape sliding when turning, brought the car in and Michael listened to my problem and put someone on it immediately. Received a phone call a short time later, Michael called with a solution to the problem. Great Service. More
by escape repairs
Employees Worked With
Michael
April 20, 2016
On The Road We were on a trip a thousand miles from home and experiencing a door alarm constantly going off. We drove in without an appointment and we were worke We were on a trip a thousand miles from home and experiencing a door alarm constantly going off. We drove in without an appointment and we were worked right in -- problem solved! Thank you! Ed Ailor More
by ailorphotography
Employees Worked With
Sorry, I don't remember. Everyone was most helpful!
March 19, 2016
Awesome Service I came in early in the morning without an appointment and asked for an oil change and tire rotation and balance and they were able to get me in right I came in early in the morning without an appointment and asked for an oil change and tire rotation and balance and they were able to get me in right away. They were fast and efficient and offer a great customer lounge to relax in while they world. I am so happy with the service and can't believe how helpful and courteous they were. More
by Biglead2014
Employees Worked With
Bud Renfro
