Gary Smith Ford Inc.

Customer Service - Andy I have been going to this Dealer since I bought my Focus in 2012. Andy has helped me each time. No matter what he is always kind, patient and willin I have been going to this Dealer since I bought my Focus in 2012. Andy has helped me each time. No matter what he is always kind, patient and willing to answer any questions. Hope he never leaves this Dealership. This is a valuable commodity in Customer Service. You don't always get this and once you have it company's need to keep it !! Customer Service can help or hurt a business by word of mouth. More

Quick friendly service! I came in to the service office to ask how much to reprogram my 2008 Ford Explorer remote. He quick answer was free, did it in less than one minute! I came in to the service office to ask how much to reprogram my 2008 Ford Explorer remote. He quick answer was free, did it in less than one minute! Thanks Mr. Drew Colon! More

Anyone Dealing with the Salesman Fred Kratt Dear Mr. Fred Kratt, I've just received your obvious pre-printed chain letter to attract me and/or a friend to do more business with you. It's ap Dear Mr. Fred Kratt, I've just received your obvious pre-printed chain letter to attract me and/or a friend to do more business with you. It's apparent that you took no time to realize whom you were sending this letter to when you signed it. You must have forgotten how poorly you treated my wife and I after purchasing two vehicles in the same day. As I think back you really did nothing but introduce yourself and show us some vehicles, as where Gary Smith himself is who chased me down as I walked out the door and made "both" deals happen. He seen my attractive record of purchasing brand new vehicles every two years or so with no problem and how repetitive my business with you could be. After experiencing your rudeness, disrespect and being unprofessional with service AFTER the purchases I have not step one foot in your establishment nor will I ever recommend your services to a friend and/or business associate. I will continue to share my experience of how disrespectful you treated my wife and I after the deal was done. To trigger your memory here are some of the key factors; you accused my wife of being a liar after a dispute when she was only following YOUR instruction pertaining to maintenance on her new vehicle. As for me, when I addressed the issue at hand in person the brown nosing, desperately wanting my sale attitude was no longer found in your presentation. Instead, I quickly realized that you were merely offering empty promises to achieve your goal. A facade that stood true to the disgusting stereotype that a car salesman must prove otherwise that you obviously did not. To finish off the horrible experience you insult me by stating, "I hardly made any money off of this deal," even after not purchasing not one Ford vehicle but two in the same day! Then if that wasn't enough you shook my hand and said, "This is business and not personal". Well, Mr. Kratt I hope this informative letter will open up the eyes of your employer to see what kind of salesman they have representing their company and what poor character you portray to potentially loyal customers. Please don't be mistaken, this letter does not address Gary Smith Ford as a whole but to you and you alone. Gary Smith himself did everything in his power to ensure my wife and I where happy with our purchase. It is now apparent that you were merely along for the ride. At the very least I hope this makes you think twice before you send another BOGAS letter to someone whom you think you deserve thier business. For the record Fred, this was personal and not business! Since then World Ford in Pensacola has acquired all my business and servicing including my two additional purchased Fords. Sincerely, Craig L. Swanson More

Great deal at Gary Smith Ford Jason Smith made the purchase of our Ford Focus an easy and enjoyable experience. This was our first experience with Gary Smith Ford. Great personalit Jason Smith made the purchase of our Ford Focus an easy and enjoyable experience. This was our first experience with Gary Smith Ford. Great personality. More

Told to come get my car and never bring it back Service advisor told me to come get my car now and never bring my car back to "his" dealership. Poor fella felt disrespected because I disagreed with Service advisor told me to come get my car now and never bring my car back to "his" dealership. Poor fella felt disrespected because I disagreed with his diagnosis of some issues under warranty. They also performed a lackluster wheel alignment. Alignment was out because of a strut that was bad (mileage is under 7000). When I was given the print out of the before and after, all of the specs where on the extreme of the tolerances...instead of aligning them all to spot on, the dealer only modified one measurement. Car still feels out of alignment. In addition, when I dropped the car off, I had to use the shuttle. The driver made sure to tell me that the shuttle was only a courtesy and I should find my own way back from Eglin. More

Gary Smith Ford is Awesome, Thanks Tanner My experience with Gary Smith Ford was great as I have purchased from many Ford dealerships across the south. Our salesman Tanner Lampert was aweso My experience with Gary Smith Ford was great as I have purchased from many Ford dealerships across the south. Our salesman Tanner Lampert was awesome, very patient making sure I looked at and test drove the 3 different style vehicles I was interested in to make sure I was able to get everything I was looking for. In the end in making the decision between 2 different Explorer Sports he lined out all the differences in going with the 2014 or 2015 model. After deciding I changed my mind once after I thought I made my final decision, he made the change without stressing at all. The dealership stayed open late to get everything completed and fully go over everything on the vehicle. I have owned many Ford vehicles in the past and have had dealings with many dealerships. Gary Smith Ford by far surpassed all by making the experience great from all aspects from shopping, sales, negotiations, and the finance dept; everyone was fantastic. It is great to be able to share a good experience and hope that anyone interested in buying goes to Gary Smith Ford. More

our faverite WE HAVE GONE TO GARY SMITH FORD FOR THE LAST 18 YEARS. EVERY ONE WE WORK WITH IS SO FRIENDLY AND SERVICE IS ALWAYS FAST. WE HAVE GONE TO GARY SMITH FORD FOR THE LAST 18 YEARS. EVERY ONE WE WORK WITH IS SO FRIENDLY AND SERVICE IS ALWAYS FAST. More

One of the worst buying experiences i have ever had After driving for 7 hours to purchase, I was informed of hidden prep charges, dealer fee is twice as much as Atlanta dealers, and they used a vehicle After driving for 7 hours to purchase, I was informed of hidden prep charges, dealer fee is twice as much as Atlanta dealers, and they used a vehicle that is not being made anymore as a leverage tool not to discount it any. They even asked for more of a down payment to discount the vehicle, the problem was that I was giving them the discount, HOW STUPID DO YOU THINK I AM. Any they still have their vehicle... More

Driving with a smile! Gary Smith Ford had a great selection of cars to choose from. They listened to my automotive needs and provided me the perfect car. Thanks guys! Gary Smith Ford had a great selection of cars to choose from. They listened to my automotive needs and provided me the perfect car. Thanks guys! More

Above and Beyond My experience with Gary Smith Ford was beyond all expectations. Tanner and his Sales Manager spent all day with my family and I to get us out of a te My experience with Gary Smith Ford was beyond all expectations. Tanner and his Sales Manager spent all day with my family and I to get us out of a terrible situation. Going, what I can only describe as, above and beyond to help get us what we needed. John Crane helped us get great financing and explained everything in a very understandable fashion. I will without a doubt recommend Tanner and the rest of the Gary Smith Ford crew to friends and family. Thanks for everything guys! More