Gary Smith Ford Inc.

Why people don’t like used car salesmen I found a 2017 Toyota Tacoma on the Gary Smith Ford lot that I wanted to buy on a Sunday. (Sunday meant no salesman hassle). I did my research (JBB, U I found a 2017 Toyota Tacoma on the Gary Smith Ford lot that I wanted to buy on a Sunday. (Sunday meant no salesman hassle). I did my research (JBB, USAA pricing, CarFax report ...). On Monday I took a test drive and all went well with Rich (salesman). Then I asked what’s the best price you can offer? Time to go see the boss for an answer I’m told. Answer is someone made a mistake, the truck is priced $3000 too low. Boss says I can mark it down $27. Gary Smith Ford was going to loose money at the list price already and if I didn’t take it now they’d increase the price $3000 the moment I walked out. Not a penny more could they bargain. I was happy with the truck, the price was fair based on my research, the loosing $ story was bogus. I purchased the truck. The finance gentleman was professional and helpful. He asked if the salesman had given me the vehicle checkup report. He hadn’t. So I was told to see the salesman for my keys and the report. Rich confirmed the checkup was done but he’d have to get the report in the morning and he’d call me. Then he gave me my key FOB. I asked for the second FOB. Rich said he didn’t have one. I said either I needed a second FOB or they needed to commit to getting me one. A new one would cost $440 at Toyota. Then his boss came out and said they could contact the previous owner to see if he had the second FOB. If they couldn’t get it from him I was welcomed to break the deal since they were loosing $ anyhow. I asked to speak to Gary Smith. I was told he’s fishing in the Bahamas (creative answer). I asked to speak to the second in charge. Rich’s boss told me “that would be me” After a week and no call as promised from Rich about the vehicle checkup paperwork I dropped in to see Rich. He told me the service department didn’t keep paperwork and the finance guy had given me bad info about getting a report. I told Rich I was unhappy about him not contacting me as promised when he had the report. I said this whole experience is why people hate dealing with car salesmen. I told him I’d go talk to the service department. Rich went with me. Ten minutes later I had the report in hand. Rich told me the day the checkup was done oil was changed. There was even a sticker in the window indicating an oil change was done. The service checkup stated “No oil change required”. I’m happy with the vehicle, not the slimy process. More

New bumper replacement issue I had damage to my bumper on my 2016 Ford Escort and ordered new parts. When I went to pick up the “repaired” bumper the new plastic bumper had scratc I had damage to my bumper on my 2016 Ford Escort and ordered new parts. When I went to pick up the “repaired” bumper the new plastic bumper had scratches on it. I told the manager (Jerry West) and he promptly can our to see the bumper. He said it was just dirt and he’d get some cleaner to fix it. I knew it was scratches as you could feel them in the plastic. After about 5 minutes of trying to rub them out without any success he said he believed some heat would remove the marks. He took a hot air gun and heated the bumper and rubbed Turtle Wax Jet Black into the scratches. After about 15 minutes of work the scratches were not visible. He said the parts are but always packaged well and were probably damaged in shipment. My point is they should put on scratched new parts. I told him I wouldn’t buy a new car with bumper scratches. Mr West was professional and worked hard to fix the issue. But really, putting on damaged new parts is unsat. More

Terrible service of this dealer. I bought them a Lincoln mkc about 8 months ago, I noted that the truck had a problem, like something loose, the revolutions per minu of this dealer. I bought them a Lincoln mkc about 8 months ago, I noted that the truck had a problem, like something loose, the revolutions per minute of the car were moving a bit when it's stop and it had a very weird wobble, I have taken my truck for warranty on Thursday 9 May about noon, the person who answered me tells me that the car would be ready by the end of the afternoon. Unfortunately spent all day and they did not call me, I live near the dealer I went by on Friday morning to see if they were working on the car, when it happened and I see the car just had the hood open, that Friday I spent in the morning and at noon, three times I happened to see the car in secret there was never a person around the car, I called that same day about 2 o'clock in the afternoon to find out what happened to my car because since the previous day they had to deliver the car, a lady answered my call telling me that she will find out right away and then she would returned the call in a few minutes, I spent about 3 hours and I never received any calls, I went to the Dealer to find out what is happening with my car again. I see that the person who has always treated me in the dealer does not even know what is happening with the car, he searched the system and not even the car had been put into the system after a day and a half of being in the dealer. I did not even know the day the other one had entered the workshop, he asked what is happening with my car. The first thing he tells me is that the car will have to wait until Monday. I told him that I need my car for the weekend that is happening? and the answer he gives me is what surprises me most about the irresponsibility of this dealer!!!! the answer he gives me is that he can return the car and I'll take it back when I have time!!!! with the answer that the man gives me I realize that the car has not done anything at all. It's amazing that my car does not have it ready for the weekend and it can take more than 3 days in the dealer and do absolutely nothing. I am really angry with this dealer since it is not the first time that happens to me. it's a lack of respect that they play with customers time. They don't offer a sincere answer. More

Warranty issue resolved Took my 2014 Mustang in for a warranty issue with the passenger airbag. Couldn't have been happier, the assistant service manager Rick Manzoni was kno Took my 2014 Mustang in for a warranty issue with the passenger airbag. Couldn't have been happier, the assistant service manager Rick Manzoni was knowledgeable and courteous. Work was completed ahead of schedule and they even included a multi-point inspection at no charge. Would highly recommend this service manager and department to anyone having issues with their Ford. More

Dishonest and unethical. Salesman and I shook hands on a deal and the paperwork they put in front of me to sign was entirely different. I signed the paperwork trusting what t Salesman and I shook hands on a deal and the paperwork they put in front of me to sign was entirely different. I signed the paperwork trusting what the salesman and the finance manager had verbally communicated to me. When I realized what had happened, I tried speaking with the manager and the manager told me it was my fault I didn’t read the paperwork more closely, and then demanded that I leave. The most dishonest and unethical buying experience I’ve ever had. More

Mind blown As I was in with the finance and internet managers office finalizing the deal(who were very nice) my wife left to take our kids to basketball. Our sal As I was in with the finance and internet managers office finalizing the deal(who were very nice) my wife left to take our kids to basketball. Our sales guy must have seen her leave and texted me by mistake. “The guy xxxxin left and didnt buy. Tight was on his money and wanted us to cut the deal like 4k stupid xxxx”. Little did he know that he messaged me by mistake instead of his buddy. I showed the two managers who were in shock. I left and doubt that I will be doing business there again. More

Responded to complaint The dealership responded to my complaint and is making the problem right. The owner contacted me directly to mitigate the issue. He was out on famil The dealership responded to my complaint and is making the problem right. The owner contacted me directly to mitigate the issue. He was out on family leave. There should have been some responding sooner, but at least they did finally respond. More

Airbag recall Had airbag recall. Service Advisor Kevin Kulick was extremely helpful. He went above and beyond getting me in and out in a timely manner. Very thoroug Had airbag recall. Service Advisor Kevin Kulick was extremely helpful. He went above and beyond getting me in and out in a timely manner. Very thorough. More

Don’t settle keep your options open Make sure you examine the vehicle very thoroughly before you purchase it even if it’s a brand new vehicle. I just purchased a brand new Ford F1 50 Make sure you examine the vehicle very thoroughly before you purchase it even if it’s a brand new vehicle. I just purchased a brand new Ford F1 50 white from there and it had very small rust spots all over it. I took it back up to the body shop as instructed and they seem like they didn’t really want to do it but they had to and when I told him that it was the entire vehicle they didn’t go over the entire vehicle I still have these rust spots on my truck as we speak and I don’t have time to take it back up there for them to do it again. More

Salesmen at the Dealership give Dishonest Salesmen Bad Names These guys are the utmost bunch of lowlife xxxx I have ever felt with. It is a wonder that they sell anything off that lot. Say one thing, do another, These guys are the utmost bunch of lowlife xxxx I have ever felt with. It is a wonder that they sell anything off that lot. Say one thing, do another, say they will call you back by a certain time, never return calls. Annette on the switchboard must have worked at a prison camp before taking this job because she is rider than anybody I have ever spoken too. 58 years old and this is the worst dealership that I have ever had any dealings with. Look on Google and find another FORD dealership closer by. Trust me you will thank me later More