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Gary Rome Kia - Service Center

Enfield, CT

4.3
684 Reviews
Call Service Center (860) 253-4753

684 Reviews of Gary Rome Kia - Service Center

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December 29, 2021

On time Curtis know whut they were doing kept me informed what was going on and made recommend things I needed didn't say I have to get it done or else . More

by WORTAMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
Report | Print
Dec 31, 2021 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 29, 2021

Had a flat tire while in the neighborhood. My car was seen almost immediately. A screw was removed from the tire. The tire was patched and I was on my way in less than an hour. Service coordinator (He More

by ALIPTAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector, Justin Martin
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Dec 31, 2021 -

Gary Rome Kia responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gary Rome Kia!

December 29, 2021

The service representative was very helpful, and ended up saving me a lot of money with his suggestions. Thanks! More

by WOODY290
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Dec 31, 2021 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 28, 2021

Great quality work. They are fast on time and have great prices. I highly recommend coming here for service. More

by jonathan9707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
Report | Print
Dec 29, 2021 -

Gary Rome Kia responded

Thank you, Jonathan, we appreciate your business and our team looks forward to serving you again soon!

December 27, 2021

They took me in on an emergency basis and repaired my car a day early. More

by SMITHESQUIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service person nice
Report | Print
Dec 29, 2021 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 23, 2021

They had the wrong part ,had to reschedule, part didn't fit the car, and they couldn't get the right one More

by MPHOWE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Nathan
Report | Print
Jan 09, 2022 -

Gary Rome Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 23, 2021

Never got my 15 point inspection which I usually get every time I go in for service More

by DESULLIVAN61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No
Report | Print
December 22, 2021

Went in for an oil change. They found a problem and it was taken care of quite efficiently. Merry Christmas More

by DANCINGTOES7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
Report | Print
Dec 22, 2021 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 22, 2021

Very professional and the service department very friendly.The service was finished in a timely manner. More

by BOWLKAKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
Report | Print
Dec 22, 2021 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

December 21, 2021

Ivy is responsive and professional. I appreciate her hard work and follow up. I will be going back to Gary Rome Kia in the future. More

by JEFFREY.M.YANCHEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy Velez
Report | Print
Dec 21, 2021 -

Gary Rome Kia responded

Thank you, Jeffrey, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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