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Gary Rome Kia - Service Center

Enfield, CT

4.3
747 Reviews

747 Reviews of Gary Rome Kia - Service Center

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March 09, 2022

It was very quick. The advisor did everything to cover my needs. The vehicle was returned clean . More

by DARTHKEVIN1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forget his name but he was very professional.
Mar 09, 2022 -

Gary Rome Kia responded

Kevin, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gary Rome Kia!

March 09, 2022

The service was fast and efficient. The service personnel friendly and informative. Would recommend a friend. More

by JANET.DUVAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 09, 2022

I always receive great customer service at Gary Rome Kia in Enfield. They have been extremely helpful. More

by JEAN91975
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
Mar 09, 2022 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 09, 2022

Every time I am treated very well. I would buy my next car there again. Nice job guys. More

by PDLPDLPDL4ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Your service department all were great
Mar 10, 2022 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gary Rome Kia. Please don't hesitate to reach out if you need anything else.

March 08, 2022

Very friendly staff and really wanted to make my experience a good one. Great service. More

by YAVEROH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Mar 09, 2022 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 08, 2022

They scheduled my recall service even though they didn't have the needed part so wasted my time and will require a return visit More

by AROMANO03
Recommend Dealer
No
Employees Worked With
Service department. I didn't note any name.
Mar 25, 2022 -

Gary Rome Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Mar 26, 2022 -

AROMANO03 responded

There is no need to discuss further, the problem is simple. When you schedule a customer for service, you need to make sure the required part(s) is available.

March 08, 2022

I've taken my Kia to this location many times in the past. I get my car services closer to my location as I do not live in CT but I will travel here for specific needs. They are friendly, helpful and wi More

by LUNARAVEN80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Santinello, Dangelo Sanchez
Mar 09, 2022 -

Gary Rome Kia responded

Luna, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

March 08, 2022

Customer Service Rep was pleasant They were on time to begin the service. The rep told me it would take about an hour and fifteen minutes to complete an oil and filter change along with the usual other ch More

by Geo
Recommend Dealer
Yes
Employees Worked With
Service Rep
Mar 09, 2022 -

Gary Rome Kia responded

Geo, Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

March 08, 2022

Trisdan brought my car to the front and I thought his customer service was sensational! More

by ASHLEYFIGUEROA987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline
Mar 09, 2022 -

Gary Rome Kia responded

Ashley, Thank you for choosing Gary Rome Kia, your feedback and rating mean a lot to us. We're glad Trisden and our team were able to help, and we hope to see you again!

March 08, 2022

Called and they accommodated my date and time. Listened to my issues and followed up with my concerns. Provided service , washed my car and got me out of the dealership in less time than was ini More

by NURSEBETSY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
Mar 09, 2022 -

Gary Rome Kia responded

Betsy, We appreciate your business and our team looks forward to serving you again soon!

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