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Gary Rome Kia - Service Center

Enfield, CT

4.3
748 Reviews
Call Service Center (860) 253-4753

748 Reviews of Gary Rome Kia - Service Center

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March 24, 2022

They were so helpful because it was my first time with the new car. They took care of me and made me feel like I had been going there for years. I definitely want to go back for my next oil change. More

by KYLE.BAILLARGEON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dangelo Sanchez
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Mar 24, 2022 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia, Kyle, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

March 23, 2022

They were very nice & explained everything. I had an appointment & didn’t have to wait. The work was completed before the time they told me. Highly recommend. More

by HAUSERMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know. Dealt with service department
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Mar 24, 2022 -

Gary Rome Kia responded

Thank you for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

March 22, 2022

Service at this Gary Rome dealership was as efficient and of the same quality as Gary Rome in Holyoke. Staff was likewise as courteous as the dealership in Holyoke. More

by MR.JOHN.LEVASSEUR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service crew was great
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Mar 22, 2022 -

Gary Rome Kia responded

John, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 22, 2022

This visit was the 2nd try to have the oil pressure sensor replaced per recall. This time the part was available. More

by AROMANO03
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 22, 2022 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Gary Rome Kia.

March 20, 2022

Service rep. Has been excellent. The feeling that you are being honestly looked out for. More

by MADUCHARME2516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service counter reps
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Mar 21, 2022 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gary Rome Kia!

March 20, 2022

Great service great people! It was a really nice change after visiting other Kias. This one by far is my favorite and I will be back! Thank you for your service :) More

by irem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department I don’t know his name
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Mar 21, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 20, 2022

Best service I had in a long time nice people to deal with and timely service thank you More

by TWINSJJOHSNON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 21, 2022 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 19, 2022

The customer service was good. They kept me updated on everything that was needed to be done. More

by GCARSON118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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Mar 21, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 18, 2022

Service is excellent! !! As for Sales that 10% mark up is ridiculous. No sale from me. More

by RONSYPEREZSR1937
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
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Mar 18, 2022 -

Gary Rome Kia responded

Ron, Thank you for choosing Gary Rome Kia, your feedback and rating mean a lot to us. We're glad Dangelo and our team were able to help, and we hope to see you again!

March 18, 2022

Bought my car from east hartford. Salesman was very nice (Cash). Ever experience after was horrendous. Went to Gary Rome Kia and had the most positive experience. Hector Ortiz gave me More

by GRANTTOLLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
Report | Print
Mar 21, 2022 -

Gary Rome Kia responded

We appreciate your business, Grant, and our team looks forward to serving you again soon!

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