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Gary Rome Kia - Service Center

Enfield, CT

4.3
684 Reviews

684 Reviews of Gary Rome Kia - Service Center

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February 28, 2022

Always go here for emissions testing. Great service. Very friendly and timely. They don't pressure you to buy a new car either. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emissions testing
Mar 01, 2022 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Mark, and it's great to hear about your excellent experience here at Gary Rome Kia.

February 26, 2022

Great service! Very responsive and up front. Wouldn’t go anywhere else. You should check them out. More

by CHRIS.JABRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Gary Rome Kia responded

Chris, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

February 26, 2022

The Service Team is outstanding! They are highly responsive, thorough and clearly communicate every step. Hector is especially amazing - professional, thoughtful and has a genuine, k More

by Renee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Feb 28, 2022 -

Gary Rome Kia responded

Renee, Thank you so much for your excellent review! We are so glad that Hector had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gary Rome Kia. Please don't hesitate to reach out if you need anything else.

February 25, 2022

Héctor, Ivy in service and Brian in sales are amazing in customer service, I’m thankful that they are part of your team More

by ARQUERA54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector, Ivy Service department
Feb 28, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with Hector, Ivy, and our team. We're glad to hear we delivered such a great experience!

February 25, 2022

Great service, Service advisor Tristan was great, had me in and out in no time. More

by Hector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristian
Feb 28, 2022 -

Gary Rome Kia responded

Thank you so much for your kind words for Tristian, and for taking the time to leave us this wonderful feedback!

February 25, 2022

I love this dealership. The appointments can be made online or over the phone. The staff is courteous and the service department is efficient and very knowledgeable. It is a More

by tmcsnyder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Gary Rome Kia responded

We are very happy to hear we provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

February 25, 2022

Very good customer service. The car is ready at the time tell me is going to be ready and Ivy the manager help me to save money with coupons. Thank all in Kia car care services. More

by CHEO3649
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy service manager. Five star.
Feb 28, 2022 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ivy met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

Feb 28, 2022 -

CHEO3649 responded

Thank you.

February 24, 2022

I came in for a routine visit, oil change, tire rotation, etc. The mechanics changed my odometer to kilometers instead of miles. At first, I was led to believe that someone changed my mileage. They put th More

by DMMARCHESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont know
Mar 13, 2022 -

Gary Rome Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 24, 2022

Overall, very satisfied with this dealership. I wish they would go back to vacuuming out my car. Last visit they washed it only. More

by BARBJH316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Feb 24, 2022 -

Gary Rome Kia responded

Barb, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 23, 2022

Very happy with my visit for my oil change. Was greated by 2 porters when I pulled in and they were so kind and professional. Then I stepped inside to be met by Hector! He is above and beyond More

by NOOGYSGIRL8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
hector
Feb 23, 2022 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

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