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Gary Rome Kia - Service Center

Enfield, CT

4.3
749 Reviews

749 Reviews of Gary Rome Kia - Service Center

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March 31, 2022

Staff was very accomodating to fit me in last minute and to coordinate pick up and return of my vehicle from my work otherwise I would have needed to wait at least another month due to weekend schedules bei More

by Fontaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Apr 01, 2022 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Gary Rome Kia. Please don't hesitate to reach out if you need anything else.

March 31, 2022

Fast and efficient! Was promised it would take 2 hours to complete service, walked in at 8:30am, walked out exactly at 10:30am More

by Brisalg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
Apr 01, 2022 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let Hector know if we can be of further assistance.

March 31, 2022

The service technicians were great, they did not try to sell me anything I didn't need. More

by BOYD.WOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Santinello
Apr 01, 2022 -

Gary Rome Kia responded

Thank you for your very kind service review. Anthony and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

March 31, 2022

Always impeccable service by all employees as the go above and beyond all expectations as a long-time customer. More

by BRETTSANDMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline
Apr 01, 2022 -

Gary Rome Kia responded

Brett, Thanks for sharing your thoughts about your experience with Gary Rome Kia. Trisden and our team appreciate your business and hope to see you again soon!

March 31, 2022

Service was completed quickly and I appreciate the recommendation that my 10,000 mile tire rotation was not needed and taken off the bill. More

by KMAGDYCZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

March 31, 2022

Motor was replaced in a very timely manner, returned to me with NO gas at all and it was dropped off at the wrong address so the police informed me that my vehicle was about 10 houses away from mine. I rea More

by JayO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eve
Apr 01, 2022 -

Gary Rome Kia responded

Jay, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

March 30, 2022

Responsive, professional and genuine care to provide a positive experience and exceptional service. Hector is amazing. More

by Renee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Mar 30, 2022 -

Gary Rome Kia responded

Renee, Thank you for the kind words for our service department! Hector and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 30, 2022

Tristian is by far the best representative each time I go. He makes the experience 100% better. More

by VGSXOXO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristian
Mar 30, 2022 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear Tristian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 30, 2022

This dealership prides itself in servicing their customers cars for life. The service is quality but not quick. Be ready to wait a bit or take advantage of their courtesy car. So happy with my Kia I More

by CYNCZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Brianna delivered such a great experience!

March 30, 2022

Always professional and work is always high quality. Employees are always courteous. All questions are answered. More

by RLANDRY001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Gary Rome Kia responded

Thank you so much for your kind words for Justin and our team, and for taking the time to leave us this wonderful feedback!

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