Gary Rome Kia - Service Center

People were knowledgeable, profesional, courteous, friendly and accommodating. They called with me with an answer in excellent time. friendly and accommodating. They called with me with an answer in excellent time. More

The first time I brought my car they made me sign something that says “if the engine fails it’s my fault.” Because I didn’t put the synthetic oil in there. I didn’t know there was a different oil. Ne something that says “if the engine fails it’s my fault.” Because I didn’t put the synthetic oil in there. I didn’t know there was a different oil. Nevertheless I brought it back and put the good oil in there. More

Always friendly service and they do not try to oversell you service you don’t need, they just make recommendations. you service you don’t need, they just make recommendations. More

Gary Rome Kia is a great place to shop. Tristan in the Service Department is extremely sensitive to all your needs. The service department took care of my oil change in no time. I even rece Tristan in the Service Department is extremely sensitive to all your needs. The service department took care of my oil change in no time. I even received a complimentary wash and vacuum. Great place to get a car! More

Timely service and friendly staff. Met all our expectations. Will definitely continue having our vehicle services at Gary Rome Kia. Met all our expectations. Will definitely continue having our vehicle services at Gary Rome Kia. More

Although the electrical problem with my Sorento was difficult to pin down and although resolving the problem was a multi-service event I must say that Trisden, the head of the service department at Rom difficult to pin down and although resolving the problem was a multi-service event I must say that Trisden, the head of the service department at Rome Kia took on the difficulty and stuck with it and supplied me with a loner car for approximately four to five weeks. I ran a high-end remodeling business for fifty years and am familiar with customer service for complicated issues. Trisden was regular with calls to let me know where things stood and explained the situation well and always gave me the impression that I was smart to have chosen Kia. This is my third Kia and because of the way I was treated at Rome Kia and especially by Trisden I constantly recommend Kia to friends, family and customers. I am aware that nothing is perfect and appreciate Kia’s commitment to provide a warranted that truly gives me piece of mind. My first two Kia’s never had issues and thus far my current Sorento has had only one real issue which was a TRICKY one. I thank Kia, Rome, and Rome’s, Trisden for standing in there for me. More

Everything went perfectly and thank you for the free service on my new car. Thanks service on my new car. Thanks More

It was very quick. The advisor did everything to cover my needs. The vehicle was returned clean . The advisor did everything to cover my needs. The vehicle was returned clean . More

The service was fast and efficient. The service personnel friendly and informative. Would recommend a friend. The service personnel friendly and informative. Would recommend a friend. More

I always receive great customer service at Gary Rome Kia in Enfield. They have been extremely helpful. in Enfield. They have been extremely helpful. More