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Gary Rome Kia - Service Center

Enfield, CT

4.3
684 Reviews

684 Reviews of Gary Rome Kia - Service Center

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March 31, 2022

Service was completed quickly and I appreciate the recommendation that my 10,000 mile tire rotation was not needed and taken off the bill. More

by KMAGDYCZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

March 30, 2022

Responsive, professional and genuine care to provide a positive experience and exceptional service. Hector is amazing. More

by Renee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Mar 30, 2022 -

Gary Rome Kia responded

Renee, Thank you for the kind words for our service department! Hector and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 30, 2022

Tristian is by far the best representative each time I go. He makes the experience 100% better. More

by VGSXOXO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristian
Mar 30, 2022 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear Tristian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 30, 2022

This dealership prides itself in servicing their customers cars for life. The service is quality but not quick. Be ready to wait a bit or take advantage of their courtesy car. So happy with my Kia I More

by CYNCZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Brianna delivered such a great experience!

March 30, 2022

Always professional and work is always high quality. Employees are always courteous. All questions are answered. More

by RLANDRY001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Gary Rome Kia responded

Thank you so much for your kind words for Justin and our team, and for taking the time to leave us this wonderful feedback!

March 30, 2022

Well I am so impressed with your service ! I had engine failure (again ) ..but you guys managed to replace my engine with new parts etc in 10 days!!!! UNBELIEVABLE 👏👏 More

by CLJBRYANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trisden from service 👍
Apr 01, 2022 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive service experience! Trisden and our team sincerely value your business and look forward to your next visit.

March 29, 2022

At the end of the day it was an all-around very good experience it would’ve been a five star if the woman’s supervisor didn’t come out with an attitude More

by DNH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Gary Rome Kia responded

We are very happy to hear Telesha and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 29, 2022

Overall, a great service. I would've given it a 5 star if I am still not having issues with my car. I've paid almost 2,000 worth of labor/parts & I'm still having the same iss More

by DarronJJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristian
Mar 30, 2022 -

Gary Rome Kia responded

Darron, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

March 29, 2022

Have never ever had any issues with service dept. .always great prompt service..highly recommend. Parts people are just as great. More

by Johnsapoznik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector in service
Mar 30, 2022 -

Gary Rome Kia responded

John, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

March 29, 2022

Unbelievable experience! Best staff around! I will recommend Gary Rome Kia to anyone who will listen! More

by DEEDEEJAXELVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Gary Rome Kia responded

DeeDee, Thank you so much for your excellent review! We are so glad that Justin and David had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gary Rome Kia. Please don't hesitate to reach out if you need anything else.

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