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Gary Rome Kia - Service Center

Enfield, CT

4.3
687 Reviews

687 Reviews of Gary Rome Kia - Service Center

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May 10, 2022

Service was great and so were the people. They were very friendly throughout the entire experience. Thanks for all the help More

by XEMEX10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 09, 2022

When in to ha e my new key program it took about 10 mins. Thank you. More

by DIAZ60684
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Santinello
May 10, 2022 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 09, 2022

Great dealership to work with, service department staff are great including the service manager. Thanks More

by DMMERCURE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
May 10, 2022 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 08, 2022

Everyone there was very friendly and my salesman John was very helpful and went above and beyond in helping and explaining everything to me. More

by M.WHEEL77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bruso 5 stars
May 09, 2022 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with John to be a positive one at Gary Rome Kia. Please don't hesitate to reach out if you need anything else.

May 04, 2022

Personnel is always pleasant, attentive and helpful. Work is done in a timely and efficient manner. More

by SUEHOLYOKE
Recommend Dealer
Yes
Employees Worked With
Service employees
May 06, 2022 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. We appreciate your business and look forward to having you as one of our valued customers for many more years to come!

May 04, 2022

The service as always been good there but its normal to wait over an hour or more for an oil, filter and tire rotation service with a scheduled appointment. The service people have always been polite frien More

by jackl49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

Gary Rome Kia responded

Thank you! We appreciate your patience and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

May 03, 2022

Change and my daughters candy stolen from my car, although minor in value, the lack of professionals you hire is disgusting. Per the usually car wasn’t vacuumed or washed I had to ask after they had More

by kristinblakeley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
May 12, 2022 -

Gary Rome Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Kristin, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 02, 2022

They were polite and had my vehicle done right when they said they would. Boom More

by CRYSTALER1C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector the porter and T the service guy were chill cats
May 03, 2022 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gary Rome Kia, Crystal. We look forward to having you as one of our valued customers for years to come.

May 02, 2022

The most responsive and professional service/dealership I have ever dealt with! Hector checked in with me the day I dropped off my car, the next morning and continually to update me about my car until it was More

by DICKERMAN.SARAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
May 03, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Hector delivered such a great experience! We look forward to having you as one of our valued customers for years to come, Sarah.

May 02, 2022

Service performed was oil change and air filter. It took over one hour and fifteen minutes. Way too long for a scheduled appointment. Free complimentary car was and vacuuming left me disappointed. W More

by Don Pilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know anyone
May 03, 2022 -

Gary Rome Kia responded

Thank you, Don, for taking the time to leave us a review. We'll be sure to share your comments with our crew. If you'd like to discuss things further, please reach out to us at your convenience.

May 04, 2022 -

Don Pilot responded

No I am all set. Just wanted you to know there is room for improvement on a couple areas. Hope it helps give you the feedback you need so it can be addressed

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