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Gary Rome Kia - Service Center

Enfield, CT

4.3
687 Reviews

687 Reviews of Gary Rome Kia - Service Center

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May 12, 2022

Cozy and cozy environment. Accommodating, listened to the concerns. Demonstrated vehicle’s problem in person More

by LB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
May 13, 2022 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 12, 2022

The service department is a very good crew! The Kia’s themselves are pieces of xxxx and I will never buy another one again More

by JBAJEK49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
May 13, 2022 -

Gary Rome Kia responded

Thank you for the kinds words for our service department. We appreciate your business.

May 12, 2022

Great service and good sincere people giving fast service it was a pleasant experience all inall More

by PAULCOAKLEY77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
May 13, 2022 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

May 12, 2022

Great service didn't have to wait long for assistance. Got the vehicle I was looking for quick fast and easy. Happy with everything. Been a customer since 2019 and will remain a customer. Thanks for the g More

by CARMENMNUNEZ555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 11, 2022

Staff was polite, professional & kept us informed. The repairs got a bit complicated by the staff was invariably professional throughout the process. More

by Jonathan Askew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service staff
May 11, 2022 -

Gary Rome Kia responded

Thank you, Jonathan. We appreciate your business and our team looks forward to serving you again soon!

May 11, 2022

It was my first visit to service for a recall on the oil cap. All good More

by SHAW92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service employee on Saturday morning.
May 12, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 11, 2022

I found the staff to be friendly and accommodating. .they resolved my vehicle issues and kept me informed...I was very happy with the care I was shown More

by SARARIPELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eve and the gentleman in the booth I do not remember his name
May 12, 2022 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Sara, for choosing Gary Rome Kia!

May 10, 2022

I prefer to wait but they didn’t seem to want me to wait for the oil change to be done but I thought that is why you make an appointment More

by SULLNEIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
May 11, 2022 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to see that you had a 5-star experience here at Gary Rome Kia.

May 10, 2022

The service center was very slow, I arrived for my appointment and was long after the completed promised time also I was never notified that my car was ready. If hadn’t walked out to get some air I wo More

by LANDO1480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dangelo Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2022 -

Gary Rome Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

May 10, 2022

Everyone at this dealership are courteous and polite. I truly appreciate everything that they did. From the service manager , service advisors and the shuttle driver all of them go above and beyond. Tha More

by Karen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
All service personnel
May 11, 2022 -

Gary Rome Kia responded

Karen, thank you for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

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