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687 Reviews of Gary Rome Kia - Service Center
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Verified Customer
June 01, 2022
Hour and a half for an oil change. Too long. Also had a diagnostic test scheduled for same day but was told it would be a 2 hour wait, so I canceled that and it still took an hour and Too long. Also had a diagnostic test scheduled for same day but was told it would be a 2 hour wait, so I canceled that and it still took an hour and half for oil change. Same thing happened last time. Employee at desk was professional. No issues there. Just the time frame. Maybe let customers know during initial appointment set up how long it will take, as I had an appointment scheduled right after thinking it would only take no more than 45min. First world problems at the end of the day, but you asked. 😉 More
by MELCOTTO40
Employees Worked With
May 27, 2022
I brought my car in for a diagnostic. My check engine light was on. I fixed it elsewhere hoping to save some money but what they said to do did not fix the problem. So I brought it back a My check engine light was on. I fixed it elsewhere hoping to save some money but what they said to do did not fix the problem. So I brought it back and then it was a different problem causing the same check engine code. Of course an almost $1200 job. This time I had them do the work. They said they had to order the part but my car would be done the next day...it wasnt. When I called to check on it I was told that actually it wouldnt be done until Monday, i dropped it off on a Thursday. But it wasn't even done Monday. Finally got my car back Tuesday afternoon. I was offered a complimentary carwash and vaccuum which they never did. I believe they were wrong with the original diagnosis which cost me $140 for the diagnostic and then $400 to fix. The second diagnostic they did not charge me for sense they were the ones fixing it. That job was almost $1200. Plus almost a week of paying for a rental. Definitely not satisfied at all with how things went. In the end though the second diagnostic and subsequent work did fix my check engine light and for that I AM grateful. But no i will not go back to this dealership for anything at all. More
by SWEETPEASAM1789
Employees Worked With
Tristan
May 26, 2022
Excellent Customer Service , Great Performance Service in a timely manner. Above and beyond. Job well done. a timely manner. Above and beyond. Job well done. More
by Sheila McCluster
May 20, 2022
Very professional and friendly; solved my problem much better than I had hoped for. Also received a complimentary car wash and vacuum and that was awesome! better than I had hoped for. Also received a complimentary car wash and vacuum and that was awesome! More
by SOCKO1024
Employees Worked With
Service
