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717 Reviews of Gary Rome Kia - Service Center
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January 31, 2025
Always a pleasure with excellent customer service and efficiency. It’s like poetry in motion. efficiency. It’s like poetry in motion. More
by DEEDEEJAXELVIS
Verified Customer
January 26, 2025
I Was treated professionally I’m satisfied with service provided Will return for future service provided Will return for future service More
by JMCHENIER
Employees Worked With
January 16, 2025
The waiting room is comfortable and there is a tea and coffee available. It would be great if there were a quiet place or small office to work in while waiting. coffee available. It would be great if there were a quiet place or small office to work in while waiting. More
by Stephanie F.
Employees Worked With
Service personnel
January 10, 2025
Clean friendly on time Just what i want for quick service Used the west springfield kia dealership for service in the past GR MUCH BETTER DO FAR service Used the west springfield kia dealership for service in the past GR MUCH BETTER DO FAR More
by Naze68
Employees Worked With
January 10, 2025
Service techs were fine, professional and helpful. Receptionist and service advisor answer phone as if you are purposefully trying to ruin their day by calling. Service advisor asked me with an accusa Receptionist and service advisor answer phone as if you are purposefully trying to ruin their day by calling. Service advisor asked me with an accusatory tone why I was transferred to her. Recall service hours are very limited. I will be staying away from all Gary Rome dealerships in the future. More
by Lynn
Employees Worked With
Only employee who gave name was service advisor Kay
December 30, 2024
My Kia is a 2013 so I normally go to a local garage. This time though there was a fuse recall so I needed to go to a Kia dealer for a free fix. My dealership is no longer there from years ago. The This time though there was a fuse recall so I needed to go to a Kia dealer for a free fix. My dealership is no longer there from years ago. The last time I went to a dealership for a recall (NOT Gary Rome*) I didn't love it. They recommended almost $5k of repairs that weren't necessary.....so I had what needed to be done at my garage for $400. So I was not looking forward to this, but it was very different at Gary Rome. The staff were very efficient and polite. After the repair I was given a recommendation for one thing (the rear allignment) which was reasonable. Also the waiting area is nice and comfortable, and they washed my car complementary at the end. So I felt really good about this dealership and would recommend it. More
by FREDHAWCK
Employees Worked With
