Gary Rome Kia

Oil change and front brakes What can I say? Excellent service yet another time. Went in for an oil change and I also ended up needing front brakes and rotors. They put 2 techs What can I say? Excellent service yet another time. Went in for an oil change and I also ended up needing front brakes and rotors. They put 2 techs to work on the car so my wait time was minimized. I have been very pleased with each time I have come in for maintenance. More

Very Well Satisfied- Both Jeff and Julio are indeed "men of their word". They had my 2015 Kia Optima ready for a repair paint job to the left rear bumper this past Monday, Both Jeff and Julio are indeed "men of their word". They had my 2015 Kia Optima ready for a repair paint job to the left rear bumper this past Monday, 9/28, as scheduled. I was completely satisfied with the paint job. Kudos to whoever did the paint repair. Frank P. Jackson More

service experience Jeff, the service advisor, is a man of his word, a quaity missing today, made and makes the service experience less traumatic. I believe he is an asse Jeff, the service advisor, is a man of his word, a quaity missing today, made and makes the service experience less traumatic. I believe he is an asset to the organization More

Great no problems Verry helpful and worked for me. Got my new tires. Happy to recommend your service department and your dealership. When I buy a new car it will be a K Verry helpful and worked for me. Got my new tires. Happy to recommend your service department and your dealership. When I buy a new car it will be a Kia. More

Terrible service Went in for routine service. Brought my own oil: I'd intended to DIY, but things got in the way and I couldn't manage it this time. They said it'd be Went in for routine service. Brought my own oil: I'd intended to DIY, but things got in the way and I couldn't manage it this time. They said it'd be no problem. Pointed it out in the back seat when I got there; no problem. Left with an unopened case of Mobil 1 still in the back seat, nothing said about it. And all my radio stations cleared from the radio after a firmware update. (At the time, Kia put their service manuals online free of charge, so I know the procedure for the update includes "save the customer's radio stations using the tech tool so you can restore them later.") Ask the parts counter for parts they don't have in stock, and you'll never hear from them again. What you WILL get as a Gary Rome customer is lots of robocalls recorded by Gary Rome himself, wishing you a happy INSERT_EXCUSE_HERE—including one call on Christmas day—that you can't easily opt out of. More

Recall and oil change The dealer completed the work promptly, efficiently, and earlier than expected. They were quite friendly and asked if needed anything while I was wai The dealer completed the work promptly, efficiently, and earlier than expected. They were quite friendly and asked if needed anything while I was waiting. One of the best service departments I have been to ever. More

gary Rome kia I walked in just two minutes before 8 on a Thursday night - just as they were closing and I got the same friendly service as I slwa get from Jeff Th I walked in just two minutes before 8 on a Thursday night - just as they were closing and I got the same friendly service as I slwa get from Jeff The service dept. is great More

Service I am always greeted with a smile when I walk into Gary Rome Kia in Enfield. Everyone from the secretary to the servicemen are very friendly and polite I am always greeted with a smile when I walk into Gary Rome Kia in Enfield. Everyone from the secretary to the servicemen are very friendly and polite. They servicemen always explain things in a way I can understand and take there time explaining things as well as listen to what I'm trying to say or describe which can be difficult for me to do at times. More

Ask for Julio Rivera I just relocated back to New England and was in the market for a SUV after driving a sports car for many years. I visited many dealerships Honda, Niss I just relocated back to New England and was in the market for a SUV after driving a sports car for many years. I visited many dealerships Honda, Nissan etc.. after ending up at Kia of Enfield. Julio Rivera helped me pick out the perfect SUV that fit all my needs while still sticking to my monthly budget. He is not your normal pushy sales person. He is super friendly and listens to exactly what your looking for. He worked with my budget which was super important to me and he even helped me sync my new bluetooth and went over every feature that my new Sorrento had to offer. Julio called me two days after I bought the car to follow up with any questions I might have and to see how I like the car. What a great sales team they have over at Kia Enfield. I will recommend everyone I know to buy from them and to go see Julio!!! Hes the Best!!!!! More

2014 Optima EX Best New Selection From the moment we arrived, we felt comfortable........with the friendly greetings of the sales staff, and in particular, Tom ..........for a Sunday, From the moment we arrived, we felt comfortable........with the friendly greetings of the sales staff, and in particular, Tom ..........for a Sunday, the sales floor was alive with interest and excitement.........the excitement only increased with our walk to the Optima line of new cars...........after receiving great technical information, including visible examination of key components, we started our test drives.........drives, as we wanted to try all of the models to discern the differences and appreciate the engineering..............all of the 2014 models were truly remarkable - we were impressed with the physical appearance and awed by the technical elements...........when we returned to the sales floor, we were fairly confident that we would purchase a KIA........Tom offered pricing information including the wealth of incentives - he did not push...........in the process of receiving information, we were introduced to Bill, a co-owner of the dealership,,,,,,,,,he joined us in our discussions.........his informative, helpful and interested approach supported our decision-making process ......we were sure that the Optima EX was our car.................the total experience was GREAT.....we were excited to purchase a new KIA from Gary Rome KIA in Enfield.............we will definitely recommend your dealership to our friends and family !!....Thanks, Jule and Bob More